L B Smith Ford Lincoln

purchasing of a vehicle The dealership was very professional in their response to us as customers. I work for a automotive association which gets numerous calls from custome The dealership was very professional in their response to us as customers. I work for a automotive association which gets numerous calls from customers complaining about the whole sales process. The entire process was handled very professionally and friendly. More

Sales staff excellent My sales associate work with me through the process. He was very patient and accommodating. He was always available to answer questions and address c My sales associate work with me through the process. He was very patient and accommodating. He was always available to answer questions and address concerns. He responded in a timely fashion. I would recommend him to anyone who is looking to purchase a vehicle. The financial advisor was very personable and explained everything to me completely. More

Wonderful experience We couldn't be happier with our experience buying our new truck from this dealership. Our sales associate, Jim, treated us like we've been friends for We couldn't be happier with our experience buying our new truck from this dealership. Our sales associate, Jim, treated us like we've been friends forever. He is very knowledgeable about what he sells and went the extra mile for us. We will recommend the dealership and Jim to our friends and family! More

Overall customer satisfaction! I was extremely satisfied with the overall customer service of this dealership. Thank you Dale Gross for your assistance and hospitality! A would rec I was extremely satisfied with the overall customer service of this dealership. Thank you Dale Gross for your assistance and hospitality! A would recommend this dealership to my family and friends! More

2014 Ford Escape Our salesman, Kent Bushey, was extremely knowledgeable and helpful. We couldn't have asked for a better sales experience. He found us exactly what w Our salesman, Kent Bushey, was extremely knowledgeable and helpful. We couldn't have asked for a better sales experience. He found us exactly what we were looking for and we are very pleased with the 2014 Ford Escape that we purchased. His follow-up letter after the sale was also appreciated. More

Excellent Dealership, Excellent Salesman at LBSmith This was our second time working with LBSmith and Kent Bushey; it was truly a pleasure! There was no pressure; Kent was extremely knowledgeable and c This was our second time working with LBSmith and Kent Bushey; it was truly a pleasure! There was no pressure; Kent was extremely knowledgeable and courteous, and we would not hesitate to return in the future. My husband purchased his MKZ Hybrid from LBSmith and he is very satisfied (with the exception of gas mileage not being what was published). All service appointments have been excellent. In total, we would highly recommend the LB Smith Dealership and Kent Bushey, in particular. More

Transit Connect Purchase Kent was thorough and very friendly. He responded to my requests via internet and text as I requested. He made every effort to meet my time schedule a Kent was thorough and very friendly. He responded to my requests via internet and text as I requested. He made every effort to meet my time schedule and monthly payment request. LB Smith had a very nice selection of vehicles to choose from. Will gladly recommend. This is my second purchase from LB Smith. More

new escape Our salesperson, Steve Souder, was very friendly and informative. He explained all the new features, that I never had in any other vehicle that I own Our salesperson, Steve Souder, was very friendly and informative. He explained all the new features, that I never had in any other vehicle that I owned. I would recommend LB Smith Ford to anyone, who wants a good car shopping experience . More

First Class Service I stopped in to see what LB Smith was all about, for I never had been there before. I was in the market for an Explorer gently used or new. I was gree I stopped in to see what LB Smith was all about, for I never had been there before. I was in the market for an Explorer gently used or new. I was greeted by JT Tomsa on the lot and said "Find me a white Explorer". He new his product inside and out and took the time to explain every option available. We ran some numbers and their offer for my trade in was spot on. I was escorted over to meet Don Barnes to run the financials and within a matter of minutes was on my way home to show my kids our new car. I had an excellent experience. More

an unwilling customer that didn't want to buy anything my car I had was a 2003 explorer with over 117,700 miles. unfortunately, my OD light came on and after researching I decided it would be better for me my car I had was a 2003 explorer with over 117,700 miles. unfortunately, my OD light came on and after researching I decided it would be better for me to buy a new vehicle instead of another expensive, time consuming repair. I know from past experience that LB Smith ford has employees that are straight-forward, honest and the MOST important trait of being NOT pushy. I called in that same day and Dale Gross took my call. he did badger or hound me but was friendly and knowledgeable. I brought my vehicle into the dealership and since I had no previous inclination that I would be purchasing a vehicle, dale was patient and answered questions while I looked on the lot. he pointed out the differences between the escape and explorer and let me do some test drives. he located a vehicle for me but I decided was a bit out of my price range. when I brought my husband in, but was still unsure because of monthly payments, dale gave me a different model explorer and an escape as an alternative. after looking at the escape, seeing the gas mileage and tow package, AND the low monthly payment, I realized it was too good too pass up. I am in a brand new vehicle, 4wd, towing for a low price but the best thing I have is peace of mind since I was always waiting for the next thing to go wrong in my old explorer. dale hasn't worked very long at lb smith but he is definitely a people person...very easy to talk to, friendly and funny, and very knowledgeable about his product. I am glad I had the opportunity to meet him and work with him in a situation I didn't really want to come any time soon....a car payment....I will recommend him and lb smith ford to ALL my friends, relatives, and co-workers! More