L B Smith Ford Lincoln

I was leery of visiting a dealership from previous visits to other dealerships where you felt pushed, rushed and like you were being cheated. I met Kirk Shumaker as my salesperson, and he was more than nice to other dealerships where you felt pushed, rushed and like you were being cheated. I met Kirk Shumaker as my salesperson, and he was more than nice, comical and never made me feel cheated or rushed. He made the buying experience relaxing and easy. Everyone at the dealership was very nice and friendly. The process of purchasing was fast, compared to an all-day adventure experienced at other dealerships in the past. More

I liked that the service was scheduled immediately for the day after I called to get an appointment, and that the technician came to my home to provide the service, and that the technician completed the s the day after I called to get an appointment, and that the technician came to my home to provide the service, and that the technician completed the service in less time than was initially projected. More

Excellent service in all departments. Russ, in service, has always been outstanding to work with. Thank you LB SMITH. Russ, in service, has always been outstanding to work with. Thank you LB SMITH. More

The team of people at the dealership are very helpful and make the sale fun. Jeff Romero and his team stayed late to finish my deal. make the sale fun. Jeff Romero and his team stayed late to finish my deal. More

L.B. Smith service department is easy to work with and the quality of their workmanship is second to none. They can be trusted to service or repair your vehicle correctly the first time. the quality of their workmanship is second to none. They can be trusted to service or repair your vehicle correctly the first time. More

Bob Youkers continues to be an excellent Service Advisor. He clearly understood the work I needed done on my vehicle's air conditioning system, provided very helpful advice, scheduled the work for a time th He clearly understood the work I needed done on my vehicle's air conditioning system, provided very helpful advice, scheduled the work for a time that was convenient for me, and he had my vehicle ready for pickup ahead of the time I requested. More

Jeff Romero was fantastic in working on scheduling a time around my work to come in and discuss the Mach E. Along with that he didn’t pressure me into buying the vehicle, we chatted like friends discussing a around my work to come in and discuss the Mach E. Along with that he didn’t pressure me into buying the vehicle, we chatted like friends discussing a vehicle. We discussed either financing or leasing and work a deal that worked for me. Once we started I was out the door in less than two hours , which is something I’ve never experienced. Even though it was not needed Jeff and the team offered to deliver the car to my residence, again not something I’m used to being offered. L.B Smith will even collect my car and return when it requires maintenance. A defined plus!!!!! I will definitely recommend L.B. Smith More

Attentive persons in service. Easy checkout, Curtesy driver was delightful. All service completed in a timely manner. Easy checkout, Curtesy driver was delightful. All service completed in a timely manner. More

Very personal, efficient customer service. All service advisors are courteous & capable. Completed work requested respecting my time. Modern clean facility All service advisors are courteous & capable. Completed work requested respecting my time. Modern clean facility More

Everyone was very nice and helpful. Never felt pressured. Everyone worked hard to make sure we got a good deal that fit in our budget and that we would walk away happy. Never felt pressured. Everyone worked hard to make sure we got a good deal that fit in our budget and that we would walk away happy. More