Kunes Toyota of Galesburg

I took my Highlander in for primarily a tire tpms problem and an oil change and tire rotation. Now I can get an oil change and tire rotation anywhere, but the tpms problem is something Toyota specifi problem and an oil change and tire rotation. Now I can get an oil change and tire rotation anywhere, but the tpms problem is something Toyota specific. It is why I brought my car in to a Toyota dealership.(This is also the place I purchased my new Highlander in 2018.) So they changed the oil, rotated the tires, checked the air filters, and said they adjusted the air pressure in the tires. They let air pressure out of the rear tires. The service advisor said they could check the battery strength in the tpms sending units inside of the tires. I told her to replace them if needed. she told me how much it would cost per bad unit. I told her the cost was acceptable, because i wanted it fixed. I'm tired of looking at that light on the dash. In the end they told me they didn't do anything but adjust the tire pressure. The light was off when I left the dealership service department. It came back on the next morning. Now keep in mind one of their salesmen knows I'm in the market for one of the new Grand Highlanders, but I'm thinking I'll check out a different dealership. The corporate regional service manager was there that day. He was all into trying to upsell me new air filters at a very inflated price. When I asked him about the tpms problem, he skirted around the issue like they couldn't or wouldn't fix it Everyone else at this dealership was courteous and respectful but not this guy. I was not presented with a vehicle condition report after this visit like there usually is. More

Aly Stevens and Ben Watts were the main people I worked with, and they were excellent. They all went above and beyond to help me in the process of getting a new car after an accident that totaled my last o with, and they were excellent. They all went above and beyond to help me in the process of getting a new car after an accident that totaled my last one. They helped me get through the insurance process, finance my new car at the best rate they could, and were very accommodating in waiting for everything to work out. 10/10 would recommend going through them if you're looking for a car! More

Very friendly and welcoming and large clean showroom with knowledgeable staff and professional demeanor in dealing with me. They spent extra time and effort on getting all of my paperwork and documents taken knowledgeable staff and professional demeanor in dealing with me. They spent extra time and effort on getting all of my paperwork and documents taken care of. Great team members. More

I filled out a review already. Thanks ! The service was great ! Will tell my friends Thanks ! The service was great ! Will tell my friends More

Jarvis is excellent as were the managers, I was very pleased with the orientation and follow up Jarvis provided, pleased with the orientation and follow up Jarvis provided, More

They quoted me a price for the tires on my Toyota Camry and when I were done with the service they charged me almost $40 dls more per tire. I did not say anything because I’ll like to be polite but they lo and when I were done with the service they charged me almost $40 dls more per tire. I did not say anything because I’ll like to be polite but they lost my business. More

The dealership seems to be experiencing some difficulties compared to past history. Purchasing vehicles in the past seemed simpler. compared to past history. Purchasing vehicles in the past seemed simpler. More

Great customer service - friendly staff - nice clean facilities - they work hard to please their customers facilities - they work hard to please their customers More

Kunes maintains a clean, safe and confident dealership. I appreciate all the staff I've had the opportunity to do business with. I appreciate all the staff I've had the opportunity to do business with. More

Whitney and the Kunes Service staff were very helpful and attentive in servicing my vehicle. attentive in servicing my vehicle. More