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Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center

WARRENSBURG, NY

4.8
508 Reviews

508 Reviews of Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center

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April 13, 2022

Was told key fob would be $160 then was charged $190 + $125 for 15 minutes of labor. Don't appreciate being taken advantage of because there are no other Fiat dealers in the area. More

by JJslice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Studler
Apr 29, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

We're troubled to read this review and assure you that we will look into this situation on your behalf. I encourage you to reach out to me at your earliest convenience to discuss this in more detail and find a resolution. Thank you, Frank Toti - General Manager - 518-623-3405

April 12, 2022

Service damaged my lower radiator hose and I had to leave my car at the dealer for seven days, before the part came in! More

by marty31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Apr 13, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Hello Marty, thank you for taking the time to share your experience. We're sorry to hear about the damage from your recent service visit and appreciate your patience while your vehicle was at our dealership. If you wish to discuss this further, feel free to reach out. Thanks, Frank Toti - General Manager - 518-623-3405

April 12, 2022

On time was getting me in for my appointment very fast told me about what was going to be done on the recalls More

by to4bake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Monroe
Apr 13, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

It's great to hear that the Krystal Chrysler Jeep Dodge Ram Fiat team gave you five-star care! Thank you for being a customer!

April 12, 2022

Krystal got us in right away for our appointment. We were offered coffee and other refreshments. When our vehicle was ready, we were made to feel our business was appreciated. It was a very pleasant More

by kruane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Porcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Studler
Apr 13, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

It's awesome to hear that the Krystal Chrysler Jeep Dodge Ram Fiat team got you in fast! We hope you come back to see us for your next appointment -- and to enjoy our coffee and snacks! Thank you!

April 06, 2022

Unplanned circumstances had my Jeep Renegade in the shop for seven days. They couldn’t get a lower radiator hose any sooner. Supply Chain Issues I suppose. Otherwise things went okay. More

by marty31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Apr 07, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for taking the time to leave us a review. We appreciate your patience throughout this experience and hope we can be of service to you again in the future. Please don't hesitate to reach out to us directly if you have any additional questions or concerns.

March 30, 2022

They were very friendly and efficient in their service. I would definitely take my Renegade there again for future service.. More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
names not available, but they were both efficient, Andy Studler
Mar 30, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Cathy, thank you so much! Krystal Chrysler Jeep Dodge Ram Fiat is proud that we can take great care of your Renegade for you!

March 30, 2022

Work done correctly, on time and some of the most pleasant people to deal with. More

by raymondmcgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Mar 31, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for the kind review! It was a pleasure having you visit us here at Krystal Chrysler Jeep Dodge Ram Fiat and we hope we have the opportunity to serve you again in the future. Take care!

March 30, 2022

I brought my van in to have snow tires taken off. Unfortunately i brought in the wrong tires. And the service manager said he would fit me in if i could get back by 10 30 saturday am And he did More

by goaskalice91152
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Mar 31, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

We're so happy our team could help you get this taken care of fast! Thank you for rating Krystal Chrysler Jeep Dodge Ram Fiat five stars!

March 29, 2022

Great service and a great friendly crew. Very accomaditing and willing to work with you to make things right. I've been to many dealerships,but would,and I do drive several hundred miles to More

by chev63409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Olden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Studler, Michael Monroe
Mar 29, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Wow, thank you so much for trusting the Krystal Chrysler Jeep Dodge Ram Fiat team with your loyal business! We appreciate you making the long drive to come work with our team and we'll be sure to let everyone know how much you appreciate their wonderful service. Thanks again and we'll see you at your next visit!

March 28, 2022

Always a pleasure to work with. Scheduling is easy. I'm always confident in the outcome. More

by kingald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Olden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Studler, Michael Monroe, Sharon Rounds
Mar 29, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

This is great feedback for the Krystal Chrysler Jeep Dodge Ram Fiat team! Thank you for being a customer!

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