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Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center

WARRENSBURG, NY

4.8
470 Reviews

470 Reviews of Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center

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October 06, 2022

had to do wheel balancing twice to get correct. ordered parts to fix truck and still didn't fix. will have to go back a third time. mechanic left screws out and lose in wheel well. Also left gar More

by vander681
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andy Studler
Oct 06, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for reaching out. I'm sorry to hear we haven't left you with a better impression and would like the opportunity to discuss this situation with you in greater detail. If you have a moment, would you please contact me directly? Thanks again, Andy Studler - Service Manager - (518) 623-3405

October 06, 2022

He explained the new system very well. And as always very kind and courteous. Will be returning for next service. More

by Cathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Olden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thanks for the five stars, Cathy! We hope to see you back here at Krystal Chrysler Jeep Dodge Ram Fiat for all of your future automotive needs!

October 04, 2022

Always a good experience with these professionals. Great staff and salespeople. Great service and explanations. More

by barbara.kenison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Oct 05, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for choosing Krystal Chrysler Jeep Dodge Ram Fiat, Barbara! We're so estatic to see your kind review!

September 28, 2022

Great service in a beautiful new facility. Very pleased with the service we received for our new truck. More

by joppie77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Sep 28, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you so much for the kind review! We appreciate your business and look forward to seeing you again next time here at Krystal Chrysler Jeep Dodge Ram Fiat!

September 28, 2022

First time at dealership. Service dept was to coordinate with parts dept to order a shifter knob but that failed to occur and a wasted trip on my part. My appointment was at More

by robert.miranda375
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Didn’t get any names.
Oct 05, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for reaching out, Robert. We sincerely apologize for any frustration or inconvenience this experience caused for you and will make sure the situation gets reviewed with our team to ensure it doesn't happen again in the future. We hope you'll give us another chance to earn your confidence in the future. If you have any additional questions or concerns, please feel free to contact me directly. Thanks again, Andy Studler - Service Manager - (518) 623-3405

September 27, 2022

Top shelf for me, been a customer for years, good deals when buying and good service More

by rhull1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Sep 28, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

This is such a great review to see! Thank you for trusting Krystal Chrysler Jeep Dodge Ram Fiat to provide five-star care to you!

September 27, 2022

It was was a very pleasant atmosphere and it was a pleasure working with Nolan More

by gregtyrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Maltbie
Sep 28, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for visiting Krystal Chrysler Jeep Dodge Ram Fiat! Nolan & the team look forward to serving you again in the future!

September 27, 2022

I’ve always been satisfied with the service I get from Krystal. Friendly staff and quality work. More

by Rjo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Sep 29, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

This review makes our day! Thank you for being a Krystal Chrysler Jeep Dodge Ram Fiat customer!

September 01, 2022

The service dept head (Andy Studler) took me out to my Jeep, showed me everything they needed to do to fix it and why, along with an accurate estimate of time and cost. They arranged a ride for me home. A More

by alexkonya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Sep 01, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for sharing your experience! We appreciate you trusting Andy & the Krystal Chrysler Jeep Dodge Ram Fiat with the care of your Jeep and look forward to seeing you next time. Take care!

September 01, 2022

Had my Trucks oil changed and tires rotated. The service was really fast and friendly More

by Gared1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Studler
Sep 02, 2022 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for trusting Krystal Chrysler Jeep Dodge Ram Fiat to provide five-star care for your truck! We look forward to seeing you next time!

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