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Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center
WARRENSBURG, NY
442 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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442 Reviews of Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center
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February 21, 2023
Chris Norcross and the entire service team are the best. They take such great care of me any my jeep! Thank you! They take such great care of me any my jeep! Thank you! More
by dacks
Verified Customer
February 01, 2023
This is a great dealership. They are attentive to my problems, and were able to handle the situation. Andy, Jason, and Jared cooperated fully with me and the problem. I felt They are attentive to my problems, and were able to handle the situation. Andy, Jason, and Jared cooperated fully with me and the problem. I felt confident that they would handle the situation successfully. The new facility is great, clean and welcoming. I would recommend this dealership to anyone! More
by kathy131
January 22, 2023
The Service Department is "great", with good customer care! It has always been a good experience and I'm alway satisfied with the maintenance done on my car. care! It has always been a good experience and I'm alway satisfied with the maintenance done on my car. More
by skags_1011
January 12, 2023
Service is terrible. Parts is terrible. Trucks under their recommended extended warranties but "it's not covered." Question it, argue, then it's covered. Multiple visi Parts is terrible. Trucks under their recommended extended warranties but "it's not covered." Question it, argue, then it's covered. Multiple visits to get things repaired. Most "repairs" don't fix the problem. My personal truck, 5 visits [over 3 months] to fix a suspension clunk. Still not repaired. They keep finding "new" things wrong. Example. Visit 2 they replaced axle joints. Nothing on suspension. Visit 5 they do drivers balljoints and cab mount bolts. So they didn't check the suspension when I told them I had a noise? Techs don't check the vehicle thoroughly, vehicles aren't test driven. Another truck of mine, a 19 ram 3500 [33k miles at the time] wasn't drivable with death wobble. They sent it back "A OK" with nothing done. Paid local mechanic a lift fee-didn't tell him what was wrong. He found it. Truck got new balljoints/tie rods/track bar/etc. but only after I cornered the manager with the lift report from the local guy. Andy's excuse was "I can only go off what the tech tells me". Asked if they test drove the truck? Nope. Terrible service. DO NOT GO THERE! More
by contacts
Employees Worked With
Other Employees :
Jason in service. 2.5 stars., Andy Studler, Sharon Rounds
December 31, 2022
The service department was quick to look at our car, diagnose the problem and fix it. Jarod kept us informed throughout the process and was very patient and informative diagnose the problem and fix it. Jarod kept us informed throughout the process and was very patient and informative More
by annette
Employees Worked With
Jarod, Andy Studler
December 22, 2022
Kind, Helpful, Fast, and the only Jeep dealership I will ever buy from or get my Jeep serviced at! ever buy from or get my Jeep serviced at! More
by ginski24
December 21, 2022
I was given an appointment right away. Friendly and knowledgeable staff. They had my car done quickly. The new building is state of the art. Friendly and knowledgeable staff. They had my car done quickly. The new building is state of the art. More
by chev63409
