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Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center

WARRENSBURG, NY

4.8
441 Reviews

441 Reviews of Krystal Chrysler Jeep Dodge Ram Fiat, Inc. - Service Center

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September 14, 2023

Another great service experience at Krystal. Once again the service department has gone above and beyond my expectations. Had my wife’s 2020 Grand Cherokee in for an oil change and tire rotation More

by Gared1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Olden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Studler
Sep 15, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

We're glad to know that you had another great service experience at Krystal Chrysler Jeep Dodge Ram Fiat. We appreciate your loyalty and look forward to serving you again in the future! Safe travels in your 2020 Grand Cherokee!

September 12, 2023

Every time ive been to krystal ,wether for recall or a problem they have always been profesional and courteous. Great place to go. More

by dhooey07821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Olden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Studler
Sep 13, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

We appreciate your positive feedback! Our team at Krystal Chrysler Jeep Dodge Ram Fiat always strives to provide professional and courteous service. We're glad you've had great service experiences with us. Thank you for choosing our dealership! Safe travels!

September 08, 2023

Purchased a 2022 Dodge Ram in Sept. 22. from Krystal. Vehicle has 11,000 miles on it and has been serviced at Krystal twice. Service was completed within a reasonable time frame and th More

by kschae52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Nitsche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Studler
Sep 12, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for the 5-star rating! We're glad to know that you've had a positive experience with our service team at Krystal Chrysler Jeep Dodge Ram Fiat. We appreciate your feedback and look forward to assisting you in the future! Safe travels!

September 06, 2023

Brandon and the staff did a great job making my experience as professional and smooth as possible. Brandon was awesome to work with. More

by lwebb3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Polcare (Egan)
Sep 08, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

We're so glad to know that Brandon and our team at Krystal Chrysler Jeep Dodge Ram Fiat made your experience smooth and professional. Thanks for sharing this positive feedback!

September 03, 2023

When I called to make an appointment, I was told the headlight I needed was in stock. When I got to the appointment, after almost one hour, I was told they had to order the headlight. That is not accept More

by mmr007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Olden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

I'm sorry to read about the confusion and inconvenience you experienced with your appointment. We strive for clear communication and efficiency, so it's disappointing that we didn't meet those expectations this time around. I'd like to discuss this further with you if possible, please feel free to reach out at your earliest convenience. Thank you, Andy Studler - Service Manager - 518-623-3405

September 03, 2023

We had a great experience. Most of the transaction was over the phone with no surprises from beginning to end. Highly recommend! As we were leaving with our new vehicle the own More

by AMiller
Recommend Dealer
Yes
Employees Worked With
Jared Porcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Nitsche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Hi AMiller, We're delighted to know you had a great experience with us at Krystal Chrysler Jeep Dodge Ram Fiat. We appreciate your recommendation and look forward to serving you again in the future! Safe travels with your new vehicle!

August 29, 2023

Very professional and everything was completed as expected and quick. The service at Krystal has always been top notch. We appreciate the knowledge of everyone there. More

by fletcherm034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Hunter jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Porcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Nitsche
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Olden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Studler, Sharon Rounds
Aug 30, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for the 5-star rating! We're delighted to know that you found our team at Krystal Chrysler Jeep Dodge Ram Fiat professional and efficient. We appreciate your feedback and look forward to seeing you next time! Safe travels!

August 28, 2023

I had a great experience with Chris, very thorough and answered any questions I had regarding the jeep. More

by Jmashia34
Recommend Dealer
Yes
Employees Worked With
Jared Porcell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Connolly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for the 5-star rating! We're glad to know Chris was able to assist you with your Jeep at Krystal Chrysler Jeep Dodge Ram Fiat. We'll see you next time! Safe travels!

August 25, 2023

We have purchased multiple vehicles from Krystal and have never had a single issue.our salesman Chris Connelly is as good as they come More

by ccheney0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Olden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Studler
Aug 25, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for the 5-star rating! We're glad to hear that Chris and our team at Krystal Chrysler Jeep Dodge Ram Fiat have consistently provided you with great service. We'll see you next time! Enjoy your new ride!

August 25, 2023

I was There for an oil change and the pricing on this oil change was ridiculous. More

by shelbysjb123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nolan Maltbie
Aug 25, 2023 -

Krystal Chrysler Jeep Dodge Ram Fiat, Inc. responded

Thank you for the feedback. We sincerely apologize if the price of your oil change came as a surprise and will take this feedback into consideration moving forward. If you'd like to speak with us further, please contact me directly at your earliest convenience. Respectfully, Andy Studler - Service Manager - (518) 623-3405

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