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Krystal Chrysler Jeep Dodge Ram Fiat, Inc.
WARRENSBURG, NY
1,937 Reviews
Krystal Chrysler Jeep Dodge provides the residents of Warrensburg, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 4488 State Route 9 or call us at (877) 851 - 6407 OR 518-623-3405.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,937 reviews
January 12, 2023
Service is terrible. Parts is terrible. Trucks under their recommended extended warranties but "it's not covered." Question it, argue, then it's covered. Multiple visi Parts is terrible. Trucks under their recommended extended warranties but "it's not covered." Question it, argue, then it's covered. Multiple visits to get things repaired. Most "repairs" don't fix the problem. My personal truck, 5 visits [over 3 months] to fix a suspension clunk. Still not repaired. They keep finding "new" things wrong. Example. Visit 2 they replaced axle joints. Nothing on suspension. Visit 5 they do drivers balljoints and cab mount bolts. So they didn't check the suspension when I told them I had a noise? Techs don't check the vehicle thoroughly, vehicles aren't test driven. Another truck of mine, a 19 ram 3500 [33k miles at the time] wasn't drivable with death wobble. They sent it back "A OK" with nothing done. Paid local mechanic a lift fee-didn't tell him what was wrong. He found it. Truck got new balljoints/tie rods/track bar/etc. but only after I cornered the manager with the lift report from the local guy. Andy's excuse was "I can only go off what the tech tells me". Asked if they test drove the truck? Nope. Terrible service. DO NOT GO THERE! More
by contacts
Employees Worked With
Other Employees :
Jason in service. 2.5 stars., Andy Studler, Sharon Rounds
Verified CustomerDecember 31, 2022
The service department was quick to look at our car, diagnose the problem and fix it. Jarod kept us informed throughout the process and was very patient and informative diagnose the problem and fix it. Jarod kept us informed throughout the process and was very patient and informative More
by annette
Employees Worked With
Jarod, Andy Studler
December 29, 2022
Nicole was very knowledgeable and made this experience great! That was the easiest transaction I’ve had at any dealership from start to finish. great! That was the easiest transaction I’ve had at any dealership from start to finish. More
by Barnhartz
December 22, 2022
Kind, Helpful, Fast, and the only Jeep dealership I will ever buy from or get my Jeep serviced at! ever buy from or get my Jeep serviced at! More
by ginski24
December 21, 2022
I was given an appointment right away. Friendly and knowledgeable staff. They had my car done quickly. The new building is state of the art. Friendly and knowledgeable staff. They had my car done quickly. The new building is state of the art. More
by chev63409
December 11, 2022
Always love the crew at Krystal, and the new building is so comfortable! Cookies and coffee :)..... Great service, highly reccommend! so comfortable! Cookies and coffee :)..... Great service, highly reccommend! More
by cmead3
