Krystal Chrysler Jeep Dodge Ram Fiat, Inc.

Krystal's service department is so accommodating and understanding. Since we moved from Chestertown to Queensbury we have Many choices for our car services. We choose Krystal for ALL of them! understanding. Since we moved from Chestertown to Queensbury we have Many choices for our car services. We choose Krystal for ALL of them! More

courteous, prompt, and thorough speedy service; again courteous, prompt, and thorough speedy service thank you. courteous, prompt, and thorough speedy service thank you. More

Nicole was great to work with and the process was quick and seamless from start to finish. Really good dealership experience overall. and seamless from start to finish. Really good dealership experience overall. More

Nichole is an absolute professional . Extremely kind , knowledgeable and helpful is another way to put it . She made us feel comfortable right from the start and we’re going to send all o Extremely kind , knowledgeable and helpful is another way to put it . She made us feel comfortable right from the start and we’re going to send all our friends , in the vehicle market, her way every time. Excellent Job Nichole, Thanks again, Lisa & TJ More

In my 50+ years of buying cars Nicole is one of the very best salesperson I have ever dealt with. She is true professional and very knowledgeable about all aspects the Jeep produc line. Nicole listened to best salesperson I have ever dealt with. She is true professional and very knowledgeable about all aspects the Jeep produc line. Nicole listened to our wishes and concerns and she addressed all of them. In addition Nicole treated us I believe very fairly during our price negotiations . While in the dealership I watched Nicole deal simultaneously with multiple customers, She handled all customers in a very professional and friendly manner. Nicole also followed up a few days later on our purchase to insure our satisfaction and answer any additional questions. We are very happy with our purchase and would always request Nicole for any future business. Krystak Jeep should be very happy and honored to have an employee like Nicole. More

Quick and smooth process, no pressure to buy now. Over all a pleasant experience beginning to end. Over all a pleasant experience beginning to end. More

great experience, was greeted quickly and dealership is clean, honest and has every amenity you would want while waiting to get your vehicle serviced. Also quick and competent technicians and Service Advis clean, honest and has every amenity you would want while waiting to get your vehicle serviced. Also quick and competent technicians and Service Advisors are knowledgeable and patient More

She was super helpful getting us into the car we had our heart set on! heart set on! More

I was completely satisfied with my experience. Tina North listened to what I wanted and was very attentive. I will definitely call her for my next truck! Tina North listened to what I wanted and was very attentive. I will definitely call her for my next truck! More

I have always had great service at Krystal Dodge for many years but this last time I was not very impressed. My Truck was Towed to the dealership for a failed head-gasket and an ongoing issue with a check en years but this last time I was not very impressed. My Truck was Towed to the dealership for a failed head-gasket and an ongoing issue with a check engine light. My head-gasket was replaced under warranty and the check engine light was fixed under my extended warranty through Chrysler. The problem I have with The service on my truck is my truck was returned to me dirty inside, I had greasy boot prints on the door sill, carpet and floor mat. Not sure why a plastic floor mat or seat cover cannot be used? I understand accidents happen but to just leave it like that and not have the courtesy to at least mention it to me. Just give my truck back to me and hope I don’t notice I guess. My oil was changed as part of the head-gasket replacement on my truck but I was wasn’t given a new oil change sticker on the windshield of my truck and the oil life was not reset to 100%. The coolant was replaced in the radiator of my truck with new however when I received my truck back the coolant reservoir on my truck was bone dry empty..would not even register on the reservoir dip stick. So I had to go to my local auto parts store and purchase a gallon of coolant and top off my coolant reservoir which was full when my truck first arrived at the dealership. So many small things were overlooked and steps missed on my truck that it really makes me question the quality of the bigger things repaired on my truck the head-gasket. Makes me question if it was done right and if the repair was of good quality. I just feel bad for the rest of the service department because of one persons lack of care this review will affect everybody. I don’t expect anything to be done about how I feel of what happened, probably just a phone call saying oh we are sorry and that’s it …one positive thing to note my service advisor Jared I can say was great as always.!! More