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Krystal Chrysler Jeep Dodge Ram Fiat, Inc.
WARRENSBURG, NY
1,905 Reviews
Krystal Chrysler Jeep Dodge provides the residents of Warrensburg, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge and Jeep vehicles. But that isn't all you'll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 4488 State Route 9 or call us at (877) 851 - 6407 OR 518-623-3405.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 1,905 reviews
April 29, 2025
We took our pacifica there for a battery/charging issue. The dealer had the van for a month. We were provided a loaner vehicle even though one was covered under our aftermarket warranty, which was very nice The dealer had the van for a month. We were provided a loaner vehicle even though one was covered under our aftermarket warranty, which was very nice. The van battery would go dead after sitting for one day. After 2 weeks of the van being at the dealer and no contact, I contacted them and they stated that the cause was narrowed down to 2 possible problems. 2 weeks later on a Friday I was notified that the van was repaired and that I could pick it up whenever I wanted. I wasnt able to pick the van up until the following Tuesday. I did not notify them that I was coming to get the van. When I arrived my van was out front of the shop running which I thought was strange since they did not know that I was coming to pick it up. I then asked the service writer why it was running and he stated that it was jump started and after sitting over the weekend it was normal. Well I know this is not normal, and it is the exact reason why I brought it to the dealer in the first place. So the van sat at the dealer for another week before I called again to get a report on it. The service writer stated that the mechanic did not fully charge the batteries before parking it and was reassured that it was ok to take.As a mechanic I know that the first thing that must be done when a vehicle has a battery/charging issue is the battery must be fully charged and tested as you can not test these new electrical systems with a weak battery. Second you do not let a customers car charge the battery using their gas. You always put the vehicle on the battery charger. So I was pretty upset to see my vehicle out front running to charge the batteries burning fuel for no reason. After I retrieved the van from the dealer my wife used it for a week. The van then sat for a full day on Sunday and would not start on monday morning and she was leaving the house at 5:30 to be to work at 6:00. I was extremely upset that I had to go out and jump start the van that early in the morning and concerned about the reliability of the vehicle being that she carries our children around in it. Krystal really dropped the ball on this one. Their sales department was excellent. I'm sorry to say the service department was terrible. More
by jmbdodge20
Verified Customer
April 27, 2025
Jared helped with a discount on an alignment to off-set the unexpectedly long wait for pre-scheduled service. However, an employee in the office/sales area was walking around with a terrible cough. She so the unexpectedly long wait for pre-scheduled service. However, an employee in the office/sales area was walking around with a terrible cough. She sounded as if she was sick enough to be at home, not spreading sickness to customers in nearby waiting area. More
by thetrimbles1
Employees Worked With
April 25, 2025
It was a good place to buy a vehicle. Jamie made everything easy. Even came in on his day off when we picked it up. The price and customer service were excellent. Jamie made everything easy. Even came in on his day off when we picked it up. The price and customer service were excellent. More
by lcb4me
April 24, 2025
They were able to get me the vehicle at the sticker price with out any negotiation. with out any negotiation. More
by pjones2212
April 21, 2025
They helpful and explained the repairs made and needed throughout the process. They are understanding of the distance I drive to get work done and respect my time. throughout the process. They are understanding of the distance I drive to get work done and respect my time. More
by karenirwinrn
April 20, 2025
Great job at getting me in my dream car. Would use them again no issues. Would use them again no issues. More
by Jean
Employees Worked With
April 16, 2025
I highly recommend Tyler at Krystal dodge, very pleasant to talk to. Was very helpful and answered all of our questions that we had, and was very patient and knowledgeable. Overall 10/10 to talk to. Was very helpful and answered all of our questions that we had, and was very patient and knowledgeable. Overall 10/10 More
by Shyania
April 15, 2025
Love the service Tavel 70 minutes to come. I hope that supports the great service I hope that supports the great service More
by kasiapisarski
April 15, 2025
Easiest car experience I’ve ever had and this is the fifth vehicle I’ve purchased. Won’t go anywhere else!! fifth vehicle I’ve purchased. Won’t go anywhere else!! More
by cheeho124
April 13, 2025
Great place to buy a vehicle. Eric and Jared were friendly and very helpful. I would recommend Krystal to anyone in need of a vehicle. Eric and Jared were friendly and very helpful. I would recommend Krystal to anyone in need of a vehicle. More
by ts2006ny
