Krieger Ford Inc

Rude and slow service My problem with the service center started as soon as I pulled up. The garage was full so I parked out front. A service rep, Rick, came out yelling at My problem with the service center started as soon as I pulled up. The garage was full so I parked out front. A service rep, Rick, came out yelling at me to move out of the way which I clearly was not. So I humored him and moved. I go in and was greeted by the same rep, Rick and he nastily ordered me to move the car into the garage now, they can't do anything until it's in the doors. So I complied and came in. I explained I had an appointment and asked for a ball park of how long it would take so I could plan my day. He launched into a lecture about how I need to plan my day more responsibly and that there is no way to tell me how long it would be. I explained that I had a similar problem in the past and they got it taken care of in about an hour and a half and he rolled his eyes and said repeated the lecture about responsible time management like I was a child. Beyond that, the waiting room is outdated, loud and not very comfortable. You'd think if they expected there PAYING customers to spend endless hours there they'd at least attempt to make it not look like a dungeon. I will be sticking with Germain Ford from now on. More

Horrible Rude Service Service messed up my car and would not make good on their mistakes. Staff extremely rude and unprofessional. Was planning on trading in my old Ford fo Service messed up my car and would not make good on their mistakes. Staff extremely rude and unprofessional. Was planning on trading in my old Ford for a new Explorer there, however, because of multiple bad service experiences, will be going to a different Ford dealer for sure! More

Slow expensive and uninformed God forbid you have a question and aren't there at the exact moment that the one special informed person is then you are just out of luck. But believ God forbid you have a question and aren't there at the exact moment that the one special informed person is then you are just out of luck. But believe me, you will still pay. More

I had a great experience Carl Easley and the Krieger team were outstanding. Carl did a great job of navigating me through the process. I am a big fan of Carl and the whole tea Carl Easley and the Krieger team were outstanding. Carl did a great job of navigating me through the process. I am a big fan of Carl and the whole team. I will recommend Krieger to friends and family. More

Great experience I had the pleasure of working with Jim McDuffie when purchasing a 2014 Ford Edge. Start to finish Jim was absolutely wonderful to work with. He list I had the pleasure of working with Jim McDuffie when purchasing a 2014 Ford Edge. Start to finish Jim was absolutely wonderful to work with. He listened to what I was looking for in a vehicle, found me great options, and help set up the buying process to be as quick and simple as possible so I could get in and out after work. I cannot say enough great things about Jim and Krieger. Thank you! More

First rate service from Carl Easley I would highly recommend Krieger Ford and especially working with Carl Easley. I just purchased my second car with Carl's help and I find him to be ex I would highly recommend Krieger Ford and especially working with Carl Easley. I just purchased my second car with Carl's help and I find him to be extremely professional and efficient. He is able to assess what you need from a car and work with you to get exactly what you need. I find him to be honest and efficient which I really appreciate. Once my new car arrived he took all the time I needed to help me get the technology set up, saving me the time of figuring it out on my own when I got home. I drove off the lot with all of my settings in place and love my new Escape. Carl is so easy to work with and he is the reason that I returned to Krieger when I was ready for a new car! More

Poor Service Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system. Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system...that would have been fine...IF I WOULD'VE HAD A NEW KEY FOB. Now the key fob I have doesn't work and he said I can come back in to get a new one for an extra $225...after just paying $350. Then I called the mgr Kevin Willish twice yesterday...no call back.I called this morning and he said he had gotten my messages. How unprofessional that you don't call a customer back. Krieger Ford is a RIP OFF!!!..... About a week ago the GM Mike Smith contacted me with a solution....that worked!!! I thank him for coming up with the solution. Sad that it had to get to him before something was done...BUT I appreciate him for what he did! I give 4 stars on customer service to Mike Smith...not Bill or Kevin! More