Krieger Ford Inc

First rate service from Carl Easley I would highly recommend Krieger Ford and especially working with Carl Easley. I just purchased my second car with Carl's help and I find him to be ex I would highly recommend Krieger Ford and especially working with Carl Easley. I just purchased my second car with Carl's help and I find him to be extremely professional and efficient. He is able to assess what you need from a car and work with you to get exactly what you need. I find him to be honest and efficient which I really appreciate. Once my new car arrived he took all the time I needed to help me get the technology set up, saving me the time of figuring it out on my own when I got home. I drove off the lot with all of my settings in place and love my new Escape. Carl is so easy to work with and he is the reason that I returned to Krieger when I was ready for a new car! More

Poor Service Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system. Bill Price doesn't give the customer what they ask for. I told him I needed a new key fob and instead, he had the technician take out my alarm system...that would have been fine...IF I WOULD'VE HAD A NEW KEY FOB. Now the key fob I have doesn't work and he said I can come back in to get a new one for an extra $225...after just paying $350. Then I called the mgr Kevin Willish twice yesterday...no call back.I called this morning and he said he had gotten my messages. How unprofessional that you don't call a customer back. Krieger Ford is a RIP OFF!!!..... About a week ago the GM Mike Smith contacted me with a solution....that worked!!! I thank him for coming up with the solution. Sad that it had to get to him before something was done...BUT I appreciate him for what he did! I give 4 stars on customer service to Mike Smith...not Bill or Kevin! More

Great experiences! Highly recommended by a friend who had very recently purchased a Ford Edge from salesperson Geno Frissora, my wife and I sought out Geno to hopefully Highly recommended by a friend who had very recently purchased a Ford Edge from salesperson Geno Frissora, my wife and I sought out Geno to hopefully lead us to a similarly good deal in a lightly used hybrid-electric. We knew very little about this type of car, but Mr. Frissora certainly did. He was straight forward about all aspects of hybrid-electrics, friendly, knowledgeable and definitely interested in helping us find the right car for us. We did find that vehicle, a 2013 Ford C-Max, which we like very much. Geno was very patient with us, and even took time, today, seven weeks later, when I dropped the car at Krieger's service department for a pre-winter check-up, to explain more about the gas/electric functioning. And, when I returned to the service department for my C-Max there was no charge for my pre-winter check over! Great people, fine dealership! More

Service is bad Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am a Had my car for a whole day and did nothing. Made the appointment two weeks in advance so they could order a timing belt. Dropped car off before 8am and picked it up around 5pm. It was a standard scheduled 60,000 mile service and they made no apology. Rude, disrespectful, jerks. More

Amazing experience! What an amazing experience! I had been looking for a small, weekend use truck for some time. I found one on the used car lot at Krieger Ford and wen What an amazing experience! I had been looking for a small, weekend use truck for some time. I found one on the used car lot at Krieger Ford and went to see it. I was curious about why it had been on the lot for so long and found that it was a manual. Generally, it seems that you have to be of a certain age to know how to drive one. I got a great deal on a really great truck. I've been nothing but pleased with it. Not long after I bought it, the check engine light came on. I called the next morning and was told to bring it in and they would take care of it. I bought this truck with no warranty, so they didn't have to make any repairs to it, but they took it back and sent it to the Nissan dealership to have it repairs. It turned out to be a fairly significant repair which they covered at their cost. They never complained about the expense, instead they were concerned with my experience and satisfaction with the purchase process. That was very refreshing! I would highly recommend Krieger Ford for your next auto purchase. I will certainly be back. When you go in, ask for Dennis Fritz. He’s the best!! More

HORRIBLE DO NOT use Krieger Ford IN Columbus Ohio for ANY of you automobile needs! Their customer service is terrible as best, and they DO NOT care about peopl DO NOT use Krieger Ford IN Columbus Ohio for ANY of you automobile needs! Their customer service is terrible as best, and they DO NOT care about people at all. On the evening of 11/6/15 I went to trade in my 2010 Ford Edge for a little larger vehicle as I have a 9 year old, 11 year old and a baby on the way. When the Carfax report was pulled the gentleman apologized to us stating that they could not touch our vehicle as it has a major recall with the gas tank leaking and possibly catching fire. The sales manager seemed concerned and urged us to contact the Ford dealership immediately. We were not aware that this was a problem. I became very concerned as this is my main vehicle for transporting myself to work and my children to school. What if someone rear-ended my and sparked the gas tank, what if I was driving and the gas tank explodes? On the morning of 11/7/15 I called the service department at Krieger Ford and spoke with a gentleman by the name of Kevin. I explained about the previous night and finding out about the recall and my sincere concerns and wanting to have this looked at as soon as possible. Kevin proceeded to tell me that they are not working on the 2010’s, they are working on the ’07 and ‘08’s and that they only have a certain number of parts and need to keep them available for the 2007 and 2008 models so they can be fixed as people bring them in. He then proceeded to inform me that they will send me notice in the mail “IF I am the registered own” of when to bring it in and have it looked at. When I should be expecting this, as I AM the registered own, he stated “not until the end of December or more like the beginning of next year.” Much to my concern I asked Kevin “am I supposed to keep driving this with my children and myself in it and hope that in the meantime my care does not catch fire or get rear-ended and prompt the car to explode with my family in it?” Kevin must have found this statement funny as he proceeded to LAUGH AT ME! And then told me to keep driving it until the notices was sent. I have NEVER felt so INSULTED in my life. I am a hard working wife and mother who wants to make sure that my family is safe. I have been an AVID Ford owner since I started driving almost 14 years ago. I am now STUCK in a vehicle that I DO NOT FEEL SAFE IN, NOR DO I WANT ANYMORE, and I cannot get rid of it. PLEASE DO NOT EVER GO TO KRIEGER FORD in Columbus, Ohio! AND THINK TWICE BEFORE PURCHASING A FORD OR FROM A FORD DEALERSHIP. TAKE IF FROM SOMEONE WHO HAS HAD FAMILY THAT HAS RETIRED FROM FORD AND HAS WORKED FOR FORD MYSELF. THE COMPANY HAS BECOME TERRIBLE. More