Krieger Ford Inc

"Poor Sales Management Skills" Mr. McMullen' He is lacking sound customer service skills, He is very condescending' and a horrible listener! He draws conclusions without verifyin Mr. McMullen' He is lacking sound customer service skills, He is very condescending' and a horrible listener! He draws conclusions without verifying the clear facts. More

Fantastic! I'm so pleased with not only the truck I purchased but the staff too. I dealt with Dennis and he is wonderful. It's comforting to know that I was take I'm so pleased with not only the truck I purchased but the staff too. I dealt with Dennis and he is wonderful. It's comforting to know that I was taken good care of. I love my vehicle and Dennis was truly concerned with helping me get what I needed. I will shop there again. Thank you Dennis ( Mac was wonderful too)! More

Fun and Easy purchase! So first off I want to start this review with the simple fact, that when you walk into this dealership everyone is eager to welcome and assist you. I So first off I want to start this review with the simple fact, that when you walk into this dealership everyone is eager to welcome and assist you. I had the pleasure of searching for a new car with Ryan Krieger. He was very knowledgeable about the cars on the lot, and yet had no pressure on my decision making. I had an idea of what I was looking for, and he weighed in on his suggestions, but in the end made sure it was my decision and I was happy with it. After picking out my new car, I worked with the financial department at Krieger Ford, and they were just as accommodating. They helped me research which loan I should use to ensure the best interest rates possible. All and All if you're looking for a new car, I would 100% suggest stopping in at Krieger Ford, you won't be sorry! More

Fantastic Went to look at an explorer. Had a great experience. This was the second time I had been there in the last year and a half. Went to look at an explorer. Had a great experience. This was the second time I had been there in the last year and a half. More

Excellent experience Carl Easly was very friendly, helpful and walked us through everything that could be walked through! We appreciate the kindness and the fact that he t Carl Easly was very friendly, helpful and walked us through everything that could be walked through! We appreciate the kindness and the fact that he thought of us not himself! More

Rude and slow service My problem with the service center started as soon as I pulled up. The garage was full so I parked out front. A service rep, Rick, came out yelling at My problem with the service center started as soon as I pulled up. The garage was full so I parked out front. A service rep, Rick, came out yelling at me to move out of the way which I clearly was not. So I humored him and moved. I go in and was greeted by the same rep, Rick and he nastily ordered me to move the car into the garage now, they can't do anything until it's in the doors. So I complied and came in. I explained I had an appointment and asked for a ball park of how long it would take so I could plan my day. He launched into a lecture about how I need to plan my day more responsibly and that there is no way to tell me how long it would be. I explained that I had a similar problem in the past and they got it taken care of in about an hour and a half and he rolled his eyes and said repeated the lecture about responsible time management like I was a child. Beyond that, the waiting room is outdated, loud and not very comfortable. You'd think if they expected there PAYING customers to spend endless hours there they'd at least attempt to make it not look like a dungeon. I will be sticking with Germain Ford from now on. More

Horrible Rude Service Service messed up my car and would not make good on their mistakes. Staff extremely rude and unprofessional. Was planning on trading in my old Ford fo Service messed up my car and would not make good on their mistakes. Staff extremely rude and unprofessional. Was planning on trading in my old Ford for a new Explorer there, however, because of multiple bad service experiences, will be going to a different Ford dealer for sure! More

Slow expensive and uninformed God forbid you have a question and aren't there at the exact moment that the one special informed person is then you are just out of luck. But believ God forbid you have a question and aren't there at the exact moment that the one special informed person is then you are just out of luck. But believe me, you will still pay. More

I had a great experience Carl Easley and the Krieger team were outstanding. Carl did a great job of navigating me through the process. I am a big fan of Carl and the whole tea Carl Easley and the Krieger team were outstanding. Carl did a great job of navigating me through the process. I am a big fan of Carl and the whole team. I will recommend Krieger to friends and family. More

Great experience I had the pleasure of working with Jim McDuffie when purchasing a 2014 Ford Edge. Start to finish Jim was absolutely wonderful to work with. He list I had the pleasure of working with Jim McDuffie when purchasing a 2014 Ford Edge. Start to finish Jim was absolutely wonderful to work with. He listened to what I was looking for in a vehicle, found me great options, and help set up the buying process to be as quick and simple as possible so I could get in and out after work. I cannot say enough great things about Jim and Krieger. Thank you! More