Krieger Ford Inc

Krieger Ford Inc responded

Thank you for sharing your positive experience with us regarding your recent purchase of the 2023 Escape in Cinnabar Red Metallic. We are thrilled to hear that you had a great experience with Krieger and that our sales representative, Carl, provided exceptional service by finding the car you were looking for and explaining all the new technology features. We are dedicated to providing our customers with the best possible car-buying experience, and we are pleased to hear that Carl was able to meet your needs and exceed your expectations. We appreciate your loyalty to our dealership and are delighted to have you as a long-term customer. Thank you for choosing Krieger for your automotive needs, and we look forward to serving you again in the future.

Krieger Ford Inc responded

Thank you for taking the time to leave a review and for choosing Krieger Ford for your car buying needs! We're thrilled to hear that Carl was able to provide you with excellent service and took the time to explain everything to you throughout the entire process. At Krieger Ford, we strive to make the car buying experience as stress-free and informative as possible, and it's great to hear that Carl's efforts made such a positive impact. Thank you for recommending us to others and we look forward to serving you again in the future!

Krieger Ford Inc responded

Thank you for sharing your feedback with us. We apologize for the issues you experienced with our maintenance department, and we are glad to hear that Carl was able to provide you with excellent service and restore your confidence in our business. At Krieger Ford, we strive to provide our customers with the highest level of professionalism and customer service, and we are pleased to hear that Carl exceeded your expectations. We will ensure that your positive feedback is shared with him and our maintenance team. We value your business and appreciate the opportunity to serve you. Please do not hesitate to contact us if you need any further assistance.

Krieger Ford Inc responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that Carl was able to provide you with an exceptional buying experience and that his knowledge and expertise helped expedite the process. We take pride in having a knowledgeable and experienced team that can provide our customers with the information they need to make an informed decision. We're glad to hear that Carl was able to answer all your questions and make the buying process as smooth as possible. Thank you again for choosing our dealership. If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your business and look forward to serving you again in the future.

Krieger Ford Inc responded

Thank you for taking the time to leave us a review! We're glad to hear that you had a positive car buying experience with us. At our dealership, we believe in providing a stress-free and enjoyable car buying experience for our customers. We're glad to hear that our team provided you with a no-pressure environment, and that you found our selection of vehicles to be great. We appreciate your business and are grateful for your kind words about our salespeople. If you have any further questions or concerns, please don't hesitate to reach out to us. Thanks again for choosing our dealership, and we look forward to serving you again in the future.

Krieger Ford Inc responded

Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you have had consistently excellent service with Krieger Ford, and that Carl Easley provided top-notch service throughout the process of purchasing your second truck with us. At Krieger Ford, we pride ourselves on providing exceptional customer service and ensuring that our customers have a seamless and enjoyable experience. We are delighted that you have had such a positive experience with Carl and our team. Thank you for choosing Krieger Ford as your go-to dealership for your automotive needs, and we look forward to continuing to provide you with outstanding service in the future.

Krieger Ford Inc responded

Thank you for taking the time to share your positive experience with our business and specifically highlighting Carl Easley. We are thrilled to hear that he has been a fantastic salesperson and has helped you get the best deal on your cars over the years. At our business, we pride ourselves on working with team members who exemplify integrity and provide excellent customer service. We truly appreciate your loyalty and look forward to serving you again in the future.

Krieger Ford Inc responded

Hi Brandon, thank you for your review. We understand how frustrating losing out on a great vehicle can be. You requested that this vehicle be held while you attempted to secure your own financing. We were very clear that we could not hold it in this case. It is our policy to remain fair to all customers showing interest in a vehicle until financing is secured. We do not do any dealer financing here at Krieger, however we work very closely with many lenders and can typically secure extremely competitive, same-day approvals. We offered to do this for you four days ago, but you declined. We wish you the best of luck in finding something else that fits your needs. Hopefully, the effort you put forth on this deal is not a loss and you'll have a pre-approval ready to move quickly on the next opportunity.

Brecc1784 responded

I only declined because I was offered a much lower rate than what you could offer. I was told by the manager that you all would prefer to sell to someone that finances through you, so he can make more money. Its a shame because my trade in would have actually brought in more for your company but no one thought of that. This process could have moved along much quicker if the sales rep would have replied faster versus disappearing and waiting until the next day to answer my questions. The dealership didnt take into account all the work I was doing to purchase vehicle and then drive 3.5 hours away to make the purchase. It was all about getting paid as soon as possible and making extra by offering financing. Again, extremely poor customer service from a greedy dealership.

Krieger Ford Inc responded

Thank you for taking the time to share your amazing experience at Krieger Ford! It's wonderful to hear that Jacob and the staff went above and beyond to ensure your satisfaction during the entire process. From your initial interactions over the phone and email to the final purchase and resolution of any issues, it sounds like they provided exceptional customer service. We're glad that they were able to make things right on your deal for the truck, and the fact that they took the time to buy you dinner before your long drive back home shows how much they value you as a customer. It's always great to hear that customers feel respected, valued, and appreciated, and we're thrilled that you had such a positive experience. Thank you for recommending us, and we look forward to serving you in the future.

Krieger Ford Inc responded

It's great to hear that you had a positive experience working with the team at Krieger and specifically with Carl. It sounds like he was able to provide you with personalized attention and understand your needs and preferences when it came to purchasing a car. It's always a good sign when a salesperson doesn't come off as pushy or only interested in making a sale, but rather is focused on providing the best service possible. Thanks for sharing your feedback, and I hope that when the time comes for you to purchase another car, you'll consider Krieger again.