Krieger Ford Inc

Poor customer service. I was dropping my new vehicle off to get a broken seat fixed. I went in to get a courtesy car. The lady at the cashier window was as dry as a cob! I was dropping my new vehicle off to get a broken seat fixed. I went in to get a courtesy car. The lady at the cashier window was as dry as a cob! She proceeds to hand me the keys to the vehicle, I asked her what I was getting and she replied, “I don’t know”. I said do you know what color is it is, “nope”. It is pouring down the rain, so I asked if they were bringing it around to me. Guess what, NO! She had no clue where it was parked. She just told me to look around the side of the building. I traipsed out on the pouring rain, blowing the alarm button, trying to find the “courtesy” car. Topper was when I went to pick up my vehicle, it wasn’t washed or anything! I spent a lot of money at that dealership, a lot. Customer service training is very much needed. I made aware as well. That will be the last vehicle I purchase from Krieger. I will also be doing all of my Ford care at another dealer. More

Carl is great he is very helpful and knows what he is doing he is very knowledgeable about his stuff. He adds a little humor in whenever he can and it adds more to the experience doing he is very knowledgeable about his stuff. He adds a little humor in whenever he can and it adds more to the experience More

Easy process . Helpful and friendly staff . Beautiful show room floor. Satisfied with the Ford certification on used vehicles. Helpful and friendly staff . Beautiful show room floor. Satisfied with the Ford certification on used vehicles. More

We live in Cincinnati and drove to Columbus to see the unique car we wanted. Deal was smooth and easy. Salesman was excellent. Thrilled customer. unique car we wanted. Deal was smooth and easy. Salesman was excellent. Thrilled customer. More

I called to get my work van in for a recall in August. I was told they weren't doing recalls until September. So I scheduled an oil change and 60,000 mile service anyway. I also told them I have a door-aj I was told they weren't doing recalls until September. So I scheduled an oil change and 60,000 mile service anyway. I also told them I have a door-ajar warning going off for the rear door. Dropped it off at the scheduled time on a Monday morning. I didn't hear anything that day, which I didn't mind. I didn't hear anything by Tuesday at noon, so I left two voice mails for Luke, my service rep. Finally heard back on Wednesday at noon. Turns out they did the recall, which I wasn't expecting, and hadn't planned on - this is my work van. I was originally quoted $175 to look at the rear door. When I picked up the van, the charge was $350. But I figured, if they fixed it, okay. They didn't. So I called to get an appt. to bring it back in, and specifically told Luke in my msg. that I couldn't afford to not have the van for too long, as it's my work vehicle. Dropped it back off on a Thursday in September at 8:30am. Finally, after not hearing anything by noon Friday, I called and emailed the service manager. He called me back at 4:30 on Friday. They had not even looked at the latch or door yet. The van had been sitting on their lot. I finally got a call on Saturday morning telling me I needed a new latch, for around $650 labor/materials. I declined and picked the van up. After digging into the issue myself, I realized the door that was setting off the alarm was the side sliding door, not the back door. I don't know how a technician spent 2 hours the first visit and however much time the second, and couldn't figure this out. (There was no evidence of anyone doing anything to the latch). I did a simple adjustment on the sliding door and the alarm went away. Their communication throughout the process was terrible. I'm out $350 for nothing and they refused to refund anything. I won't be taking my van to Krieger again. More

Carl is and has always been fantastic. He’s the main reason I’ve done business for the last 20 years at Krieger He’s the main reason I’ve done business for the last 20 years at Krieger More

Very helpful. Took the time to go explain everything to me. Answered all my questions. Took the time to go explain everything to me. Answered all my questions. More

Been looking for particular truck for past year. Older model not many around when ever i found one always problem with finacing or being out of state buyer or not being truthful about condition of v Older model not many around when ever i found one always problem with finacing or being out of state buyer or not being truthful about condition of vehicle . I was givin up on my dream truck (raptor) Saw that Krieger ford had one in mint condition. After speaking with them they got me the truck .Therfore I flew from NewYork to Ohio to drive truck home They even pick me up at airport.Exvellent staff special thanks to Scott and Barry for making this happen Just a great Place to purchase a vehicle . Thanks again to all staff at Krieger Ford More

Both the sales and business manager were great to work with. The sales guy did a great job of explaining the vehicle controls and features. with. The sales guy did a great job of explaining the vehicle controls and features. More

Carl was recommended by our neighbor as a go to person to purchase a car and I wasn’t let down. Ordered my bronco about 7-8 months ago and Carl was there every step of the way. Carls communication is stellar purchase a car and I wasn’t let down. Ordered my bronco about 7-8 months ago and Carl was there every step of the way. Carls communication is stellar and I couldn’t recommend him enough to purchase a car from. More