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Krieger Ford Inc

Columbus, OH

4.9
789 Reviews
There is over half a century of Columbus made history within our walls at Krieger Ford. Having proudly sold and serviced Ford vehicles in the central Ohio area for over 50 years, we are a family owned and operated business and will always put our customers and staff members before all else. Situated between Worthington and Gahanna, Krieger Ford is conveniently located only 15 minutes from downtown Columbus and 16 minutes from the Columbus International Airport.
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1800 Morse Rd

Columbus, OH

43229

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Showing 789 reviews

March 28, 2023

Do not use this dealership unless you are willing to finance through them (more profit for them). I was dealing with a sales rep for the past few days on a used F-150. I went through the process of de More

by Brecc1784
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Dennis Fritz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julie Lengle
Mar 28, 2023 -

Krieger Ford Inc responded

Hi Brandon, thank you for your review. We understand how frustrating losing out on a great vehicle can be. You requested that this vehicle be held while you attempted to secure your own financing. We were very clear that we could not hold it in this case. It is our policy to remain fair to all customers showing interest in a vehicle until financing is secured. We do not do any dealer financing here at Krieger, however we work very closely with many lenders and can typically secure extremely competitive, same-day approvals. We offered to do this for you four days ago, but you declined. We wish you the best of luck in finding something else that fits your needs. Hopefully, the effort you put forth on this deal is not a loss and you'll have a pre-approval ready to move quickly on the next opportunity.

Mar 28, 2023 -

Brecc1784 responded

I only declined because I was offered a much lower rate than what you could offer. I was told by the manager that you all would prefer to sell to someone that finances through you, so he can make more money. Its a shame because my trade in would have actually brought in more for your company but no one thought of that. This process could have moved along much quicker if the sales rep would have replied faster versus disappearing and waiting until the next day to answer my questions. The dealership didnt take into account all the work I was doing to purchase vehicle and then drive 3.5 hours away to make the purchase. It was all about getting paid as soon as possible and making extra by offering financing. Again, extremely poor customer service from a greedy dealership.

March 26, 2023

I drove from Tennessee to buy a certified pre-owned F-150. Jacob and the staff were very helpful through the phone and email leading up to my trip. Upon arriving, there were some minor issues that I wa More

by Coachdenton16
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Harn
Mar 27, 2023 -

Krieger Ford Inc responded

Thank you for taking the time to share your amazing experience at Krieger Ford! It's wonderful to hear that Jacob and the staff went above and beyond to ensure your satisfaction during the entire process. From your initial interactions over the phone and email to the final purchase and resolution of any issues, it sounds like they provided exceptional customer service. We're glad that they were able to make things right on your deal for the truck, and the fact that they took the time to buy you dinner before your long drive back home shows how much they value you as a customer. It's always great to hear that customers feel respected, valued, and appreciated, and we're thrilled that you had such a positive experience. Thank you for recommending us, and we look forward to serving you in the future.

March 23, 2023

The people at Krieger are great to work with. Carl does not come off as a "salesman", but rather a well informed guide who asks the right questions and listens in order to get you what you need i More

by sloanp252
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Krieger Ford Inc responded

It's great to hear that you had a positive experience working with the team at Krieger and specifically with Carl. It sounds like he was able to provide you with personalized attention and understand your needs and preferences when it came to purchasing a car. It's always a good sign when a salesperson doesn't come off as pushy or only interested in making a sale, but rather is focused on providing the best service possible. Thanks for sharing your feedback, and I hope that when the time comes for you to purchase another car, you'll consider Krieger again.

March 21, 2023

I Would like to start by saying thank you to all involved in this sale/lease. Thankyou to Dan Kehrer, Rick Sparks, Harold Samor The beautiful job the prep department did on my new Escape. Special thanks to More

by rossetti1952
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Samor
Mar 21, 2023 -

Krieger Ford Inc responded

It's great to hear that you had such a positive experience at the dealership and that you are happy with your new Escape! It sounds like the prep department, Steve, Mike, and your salesperson Carl Easley all did a fantastic job in ensuring that your vehicle was in top shape and that you were comfortable with all of the features and options. It's also wonderful to hear that you have known your salesperson for 28 years and that he was attentive to your questions and concerns throughout the delivery process. Building strong relationships with customers is an important aspect of any business, and it sounds like the dealership has done an excellent job in fostering those relationships. Thank you for sharing your positive experience with the dealership and its personnel. I'm sure they will appreciate the recognition for their hard work and dedication to providing great customer service.

February 25, 2023

Carl was great to work with. Very knowledgable, helpful and insightful. Highly recommend! Thank you again! More

by anthonypollina
Recommend Dealer
Yes
Employees Worked With
Carl Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Krieger Ford Inc responded

Thank you for taking the time to share your positive experience working with Carl. It's wonderful to hear that he was knowledgeable, helpful, and insightful throughout your interaction with him. Providing exceptional customer service can make all the difference, and I'm glad to hear that Carl was able to meet your expectations. Thank you for your recommendation and I hope you have a great day!

February 25, 2023

Scott Mortland does a great job. He kept me informed during the buildout and delivery process. The loan process and paperwork was fast and simple. More

by fmerchant
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The gentleman who took care of the paperwork, Scott Mortland
Feb 27, 2023 -

Krieger Ford Inc responded

It's great to hear that Scott Mortland provided excellent service throughout the buildout and delivery process. Keeping clients informed and making the loan process simple and fast can make a big difference in ensuring a positive customer experience. Thank you for sharing your feedback and I hope you enjoy the end result of the buildout!

February 22, 2023

Carl is the best sales consultant for Krieger Ford. He is very personable, respectful, knowledgeable and professional. He was able to answer all my questions as if he built the car himself. Thank You C More

by ladyfeather
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold Samour
Feb 23, 2023 -

Krieger Ford Inc responded

Thank you for your 5 star rating and review! Congratulations on your new Edge! We are so excited that you were happy with your purchase and that Carl was so helpful throughout the process. We look forward to working with you in the future!

February 16, 2023

Carl Easley is a very good sales consultant. He knows the product well and doesn’t waste your time. When we ordered this truck we had a test drive, talked price & available financing, drove the More

by upnash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2023 -

Krieger Ford Inc responded

Thank you so much for your 5 star rating and review! Congratulations on your new truck! We are so glad that Carl made your purchase process so smooth. We look forward to working with you in the future!

February 14, 2023

The staff at Krieger Ford were very welcoming and personable. We were treated with respect and honesty and they were very easy to work with! More

by Kristen.rine6
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Mortland
Feb 15, 2023 -

Krieger Ford Inc responded

Thank you so much for your 5 star rating and review! We are so glad that you had a great experience with our staff! We look forward to working with you in the future!

February 12, 2023

Thank you, Carl for everything. You were fabulous. Best experience with buying a car. You made me feel like you truly cared about me. You answered everything and never made me f More

by suekdyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carl Easley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Krieger Ford Inc responded

Thank you so much for your 5 star rating and review! Congratulations on your new vehicle! We are so glad that Carl was able to help you through the whole process. We look forward to working with you in the future!

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