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Korum Hyundai
Puyallup, WA
1,043 Reviews
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1,043 Reviews of Korum Hyundai
June 20, 2024
Worst customer service ever. Wasted my whole day and still no resolution. I purchased and have paper work showing purchase of service package, but they are denying I purchased it Wasted my whole day and still no resolution. I purchased and have paper work showing purchase of service package, but they are denying I purchased it. This is the second time I have had to prove this. STAY AWAY from this dealership very shady More
by benrohde1968
Employees Worked With
Jim Koch, Justin Price , Joshua McLean
April 25, 2024
Came in for four tire replacement and an alignment and it’s been almost three hours. Should take 60-90 minutes max and no communication whatsoever it’s been almost three hours. Should take 60-90 minutes max and no communication whatsoever More
by yuddadog
Employees Worked With
Thalia chavez
May 05, 2023
I have bought two new cars at Korum Hyundai. Salesman Dean was great but the service desk is the worst of the worst. I currently have a Tucson with a failed drivers seat tilt power button. It is Salesman Dean was great but the service desk is the worst of the worst. I currently have a Tucson with a failed drivers seat tilt power button. It is currently stuck in the full forward position and undrivable. When we brought the car down there today to see when they could get it in they said they were 30 to 60 days out due to all of the current Hyundai recall and/or theft issues. The service tech showed no care, told us he couldn't even look at the seat. I purchased an extended warranty for this vehicle and can't use it either unless I want to wait a month or two to get it in. I am forced to take it elsewhere as we need the vehicle ASAP. I will never again buy a car from Korum of Puyallup due this type of service care. More
by keithbride
Employees Worked With
Dean Lawthers
January 14, 2022
This particular review relates to a service advisor Greg Breininger. Today I attempted to call the service department to verify my appointment for times. Each time I called someone, and Greg three times, bu Breininger. Today I attempted to call the service department to verify my appointment for times. Each time I called someone, and Greg three times, but answer the phone and asked me to hold. After being on hold for up to 15 minutes each time I gave up. I showed up at my appointment an hour early because I was not able to confirm my appointment. Twice during my wait for my car I went up to the counter and he said I will be right with you… The first time I waited 10 minutes while he typed on the computer and finally went and took a seat. The second time I waited for over 10 minutes and then another gentleman called my name to let me know my car was done. Neither time at the counter did Greg acknowledge me after he said he would be right with me. My usual experience with this dealership is very positive, but in this situation Greg made me feel like I did not matter. More
by Chuck’s here
Employees Worked With
Joe Park
December 05, 2021
won't honer warrantyI purchased a new elantra hybrid and won't honer warranty I purchased a new elantra hybrid and was told that it came with 5 free oil changes, when the car came due for its 7500 mile chan won't honer warranty I purchased a new elantra hybrid and was told that it came with 5 free oil changes, when the car came due for its 7500 mile change was unable to get it in because they are too busy. By the time i can get an appointment it will be well over 8500 which will go past the warranty, the service dept. suggested that i take it somewhere else so i don't mess up the warranty and pay for it myself. I also told the service that the car was stalling and i wanted to get that checked out but also can not get it in. I will be looking for another dealership! More
by Insreferrals
Employees Worked With
Did not see
November 28, 2021
The last time I bought a car was in college with my mother as the cosigner haha. So it had been a hot minute since I had done this. I had been researching for months and knew what we wanted and what we mother as the cosigner haha. So it had been a hot minute since I had done this. I had been researching for months and knew what we wanted and what we were comfortable paying. Mason made the whole process super smooth. There never was pressure, which I LOVED, and he was knowledgable with any question I asked. My husband and I were really thrilled with our experience and would go back again, and ask for Mason. Thank you so much for making out 2022 Palisade purchase so awesome! More
by Lauren & Kelly B
Employees Worked With
Mason Halligan, Frank Cody
July 02, 2021
Joe Park made the purchase of my new Hyundai Elantra pressure free, comfortable and quick. Joe took the time to make sure I thoroughly understood the terms of the warranty, operation of all the vehicle pressure free, comfortable and quick. Joe took the time to make sure I thoroughly understood the terms of the warranty, operation of all the vehicle features, and took excellent care of me throughout. His straight forward, no nonsense demeanor made the process easy and stress free. Thanks for a great experience Joseph. More
by Hee Lee
Employees Worked With
Joe Park
April 01, 2021
I have used this dealership and Dean Lawthers as my sales consultant since 2010 I would not use anyone else. Great product, great consultant and great dealership. Very professional and helpful. consultant since 2010 I would not use anyone else. Great product, great consultant and great dealership. Very professional and helpful. More
by rscheig
Employees Worked With
Dean Lawthers, David Cowan
April 01, 2021
Fast, Easy, Friendly, Helpful, Knowledgeable, Fantastic these qualities helped me find my new car. It definitely showed me who I’m going to be going back to in the future. these qualities helped me find my new car. It definitely showed me who I’m going to be going back to in the future. More
by chriscbates316
Employees Worked With
Justin Price , Andrew Cowan
March 31, 2021
This is my second time buying a car from Korum Hyundai and have been very pleased both times. There was no pressure to buy the car, and Mike Sheffield patiently answered all my questions. I'll continue t and have been very pleased both times. There was no pressure to buy the car, and Mike Sheffield patiently answered all my questions. I'll continue to have all my service done there as well. As a woman I'm always treated with respect and that's important to me. More
by Love my IONIQ!
Employees Worked With
Dean Lawthers, Joe Park, Michael Sheffield, Andrew Cowan
