Koons Woodbridge Hyundai

I brought my car in for service and waited 5 hours for an oil change and tire rotation. The service order started I refused some recommended service and I was never asked or advised. This is terrible servic oil change and tire rotation. The service order started I refused some recommended service and I was never asked or advised. This is terrible service. More

Alex Hagos at Koons Hyundai Dealership is a finance maestro! His expertise, professionalism, and dedication made my car buying experience top-notch. Alex took the time to understand my needs, offering maestro! His expertise, professionalism, and dedication made my car buying experience top-notch. Alex took the time to understand my needs, offering tailored financial solutions that perfectly fit my budget. His transparency and clear communication made the process seamless and stress-free. His commitment to customer satisfaction is unmatched; he went above and beyond to ensure I got the best deal possible. Kudos to Alex Hagos for his exceptional service and making my car buying journey a truly excellent one! More

I regret to inform you about the incredibly disappointing experience I had with Koons Hyundai, specifically at the Woodbridge location. As a loyal customer who purchased my car from Koons Woodbridge Hyundai, experience I had with Koons Hyundai, specifically at the Woodbridge location. As a loyal customer who purchased my car from Koons Woodbridge Hyundai, I expected a level of service that aligns with the trust I placed in the dealership. Unfortunately, my recent encounter with Koons Hyundai has left me utterly dissatisfied. My vehicle was at the dealership for an astonishing 33 hours for a diagnostic test that I paid for, along with an oil change. Despite the substantial time spent, the diagnostic issues were not resolved. This has been a frustrating ordeal, and I am now compelled to take my car to a different dealership for the necessary repairs. Rashad Cail served as my service advisor during this unfortunate experience, and I must express my dismay at his behavior. Mr. Cail exhibited a level of rudeness and disrespect that is unacceptable. On multiple occasions, he hung up on me when I called to inquire about the status of my car and to ask questions about the diagnostic tests. Moreover, his apparent difficulty in understanding my English language spoken which made communication even more challenging. This entire situation has tarnished my perception of Koons Hyundai and has eroded the trust I initially had in your dealership. I believe it is crucial for the management to be aware of the subpar customer service and unprofessional conduct displayed by Cail. I am now left with no choice but to seek assistance elsewhere for the resolution of my car issues. I request the opportunity to speak with someone in a higher management position to discuss this matter further and provide additional details about my experience. It is my hope that my concerns will be addressed promptly and that corrective actions will be taken to prevent other customers from enduring such a disappointing encounter with Koons Hyundai. More

Good service and polite service advisor. Would recommend for all your service needs. Thank you Would recommend for all your service needs. Thank you More

The wanted to charge me $367 for a diagnostics test that they would not be willing to put towards the cost of any repair. They outright lie about when they have called. They do not do the services asked of they would not be willing to put towards the cost of any repair. They outright lie about when they have called. They do not do the services asked of them even when appointments scheduled have been scheduled. The service staff are extremely unprofessional and good around in front of customers all the time time. They also lie about completing work. One time they even put my steering wheel back on my car incorrectly and let me drive off with it. Absolutely ridiculous and awful. I would not recommend them EVER! More

The appointment process is so easy and quick. They clearly communicate what they found on my vehicle. They even have a courtesy shuttle. They have just finished a huge upgrade to their lot! It’s They clearly communicate what they found on my vehicle. They even have a courtesy shuttle. They have just finished a huge upgrade to their lot! It’s so much room now! More

Dealer was very calm and assisted me without being an aggressive salesman which normally make me find somewhere else to purchase a car aggressive salesman which normally make me find somewhere else to purchase a car More

The team at Koon’s Hyundai of Woodbridge is always helpful and friendly. The service, sales (Kelvin Marchante) and financing (Stuart Cromwell) teams are all super helpful and not pushy. helpful and friendly. The service, sales (Kelvin Marchante) and financing (Stuart Cromwell) teams are all super helpful and not pushy. More

Car buying experience was fine, but then we had to wait for 4 hours to take possession. At no time during the 4 hours while they were getting the car ready did they tell us an ETA. Could’ve went home, had for 4 hours to take possession. At no time during the 4 hours while they were getting the car ready did they tell us an ETA. Could’ve went home, had dinner, and then came back once it was ready. Poor communication and service department management. More