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Koons Woodbridge Hyundai

Woodbridge, VA

3.3
360 Reviews

1880 Opitz Blvd.

Woodbridge, VA

22191

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Showing 360 reviews

February 22, 2024

Wahid was very professional and helpful during the purchase of a 2020 Palisade. He also was able to obtain a loaner car while touch-up work was completed. More

by JB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stewart Cromwell - very professional and knowledgeable.
Feb 22, 2024 -

Koons Woodbridge Hyundai responded

JB, it's great to know that Wahid was able to assist you effectively during your purchase at Koons Woodbridge Hyundai. We hope you're enjoying the 2020 Hyundai Palisade!

February 17, 2024

I sure would like to the owner of this dealership since they have been bought out in December.I can't even get a simple recall paint job done on my Roof. Dropped my car in December to get this done while o More

by S1sboo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I rather not
Feb 19, 2024 -

Koons Woodbridge Hyundai responded

We're really sorry to read about your experience. It's important for us that our customers are satisfied, and we clearly didn't meet those expectations here. We'd like the opportunity to make things right, so if you could reach out directly, it would be greatly appreciated. Thank you, Robert Castro - Customer Relations Manager - robert.castro@koons.com

February 16, 2024

I am so unbelievably discouraged with this dealership. I purchased my vehicle brand new in 2013 and not once has any of the times that I’ve had to go there for a recall have I dealt with pleasant service More

by hazel8809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Feb 19, 2024 -

Koons Woodbridge Hyundai responded

Hazel, I'm really sorry to read about your experience - this is not the level of service we aim to provide. We take feedback like yours very seriously, and I want you to know that it will be addressed with our team. It's important for us that all customers are treated respectfully and professionally, so hearing about your interaction with Ricky is concerning. Please reach out directly if you'd like to discuss this further or have any other concerns regarding the recalls on your vehicle. Thank you, Robert Castro - Customer Relations Manager - robert.castro@koons.com

February 03, 2024

Had a drain & fill done on my transmission. A few days later i noticed transmission fluid all over my driveway where my car was parked. Mind you i just had a newborn so im not driving anywhere More

by peh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Advisors and techs
Feb 05, 2024 -

Koons Woodbridge Hyundai responded

I'm really sorry to read about your experience, especially during such a crucial time. It's clear we've missed the mark on our service and communication standards here. We understand how important it is for you to have reliable transportation with a newborn at home, and I apologize if this wasn't taken into account properly by our team. Please reach out directly so that we can address these issues further and find an appropriate resolution together - Thank you, Robert Castro - Customer Relations Manager - Robert.Castro@koons.com

January 29, 2024

Wahid was really helpful, and took us through the process in a smooth and concise manner. More

by denish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wahid Ahmadi, Tina Smith, CBC ADS
Jan 30, 2024 -

Koons Woodbridge Hyundai responded

We're thrilled Wahid welcomed you to Koons Woodbridge Hyundai with attentive professionalism! Thank you for taking a moment to share your appreciation. Safe travels!

January 19, 2024

They are professionals. Handling and answering all questions for customers. They are trustworthy, reliable and nice to work with. I will recommend more customers to the comp More

by maxcom2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert, Rashda
Jan 22, 2024 -

Koons Woodbridge Hyundai responded

We appreciate your kind words and recommendation! It's great to know that our team at Koons Woodbridge Hyundai was able to provide you with the excellent experience we strive for. We look forward to working with you again in the future!

January 15, 2024

My family was returning from a vacation from PA to VA on January 15 when our driver side windshield wiper failed. It just started snowing, but we couldn’t complete our trip. We happened upon Koons Woodbrid More

by Judy M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 15, 2024 -

Koons Woodbridge Hyundai responded

Judy, we're so glad to know our team at Koons Woodbridge Hyundai was able to assist you quickly and get you back on the road safely. Thanks for sharing your experience!

January 12, 2024

I purchased a new 2020 Hyundai Sonata new from Koons of Woodbridge Hyundai on 05/26/2020. I purchased the Gold level extended warranty in the amount of $1,900 the same day. I'm now having issues with my ve More

by melissasyverson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas Pitts
Jan 15, 2024 -

Koons Woodbridge Hyundai responded

Melissa, I'm really sorry to learn about the issues you're experiencing with your warranty. This is not how we want our customers to feel and it's clear that we've fallen short in this instance. We take matters like these very seriously and would appreciate an opportunity to rectify the situation for you directly. Please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Daizah Harrington - Customer Relations Manager - Daizah.Harrington@koons.com

January 12, 2024

I tried for over a week working with Koons sales and management personnel to purchase a vehicle they advertised online, in cash, and for the asking price. The only thing that I can say that is HONEST a More

by sean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Furr, Sales Manager Keith
Jan 15, 2024 -

Koons Woodbridge Hyundai responded

Sean, I'm really sorry to read about your experience. It's clear that we didn't meet your expectations and for that, we apologize. We strive to provide a seamless buying process whether it be online or in-person so it's disappointing to read we did not feel more accomodating. If you're open to discussing this further, please reach out directly at any time convenient for you - I'd appreciate the opportunity to make things right if possible. Thank you, Daizah Harrington - Customer Relations Manager - Daizah.Harrington@koons.com

January 06, 2024

The price they advertise is only a trick to get you in the door, it's not what they are willing to sell the car for. Plus you will waste hours of your time waiting. Sales manager was condescending to my W More

by world.ryan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
CBC ADS
Jan 08, 2024 -

Koons Woodbridge Hyundai responded

We're sorry to read about your experience. We strive for transparency in our pricing and to deliver respectful, efficient service, so it's very disappointing to learn we missed the mark during your visit. Your feedback is important as it helps us improve, so thank you for sharing this with us. I'd like to step in and address your comments directly. If you are willing, please reach out to me when you are available. Thank you, Daizah Harrington - Customer Relations Manager - Daizah.Harrington@koons.com

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