Koons Woodbridge Hyundai

Your service is deplorable. We came to Koons because 2 years ago because Alexandria Hyundai had such terrible customer service. I had an appointment at 10:30 to drop off my car We came to Koons because 2 years ago because Alexandria Hyundai had such terrible customer service. I had an appointment at 10:30 to drop off my car. Even though I was the only one standing there at 10:30 know one acknowledge me for 10 minutes. One service manager was too busy removing staples from old paper work and answering the phone while I was standing right in front of him. I felt invisible. The other 3 were just joking around with one another. After finally being acknowledged and giving them my name he asked me why I was there? What's the point of making an appointment and giving them the reason for the appointment over the phone in advance? I was there for an oil change, tire rotation and service recall. I guess two for three isn't bad. They did the oil change and service recall but not the tire rotation. Anyway the next day when I came back to pick up my car it took almost an hour to check out. I asked ok so where's my car? It should be right out front. Just click your key fob a few times and you'll find it. Well after five minutes of walking around the parking lot with my dog in his carrier on my shoulder and even holding the dam key fob to my head, no such luck. This disabled veteran finally yelled to one of the two uniformed Koons employees about 20 yards away...can you help me find my car. He said yes sir let me go find it. 5 minutes later from the other side of the building he came back with my car. I wish I had gotten his name because he was the only one worth retaining in all the members of your team that I dealt with. I was really impressed with your service when we joined Koons! I can't tell you how disappointed I am in how far your team has fallen. More

Great experience! Quick, easy, and painless! Will definitely look to them first when it’s time for my next vehicle! Quick, easy, and painless! Will definitely look to them first when it’s time for my next vehicle! More

Incredible deal and convenience! Got setup with Aaron through a broker and received an unbeatable deal. Completed everything online and got the car shipped to my house. Could not be Got setup with Aaron through a broker and received an unbeatable deal. Completed everything online and got the car shipped to my house. Could not be easier. Will 100% be reaching out to Aaron for an future Hyundai deals. More

Had a drain & fill done on my transmission. A few days later i noticed transmission fluid all over my driveway where my car was parked. Mind you i just had a newborn so im not driving anywhere A few days later i noticed transmission fluid all over my driveway where my car was parked. Mind you i just had a newborn so im not driving anywhere unless its for an appointment. Hyundai scheduled me for an appointment at 7:30am on FEBRUARY 1ST take a look and see why it was leaking. So i had it towed to the dealer the night before so that they could get to work immediately. By 4pm on FEBRUARY 1ST no call back on status even though i replied to the "you can contact us at anytime by texting us" text. No replies. I called finally and the advisor stated the tech just said theyd take a look at 4PM....WHAT?!?! Take a look just now?! Then they said it was going to be held overnight because they are backed up. I informed them from the beginning that i had a newborn that was born with medical complications and needed it back asap but they still put me at the back of the line even though this was a dealership error. I had to cancel one of my babies appointments on the 2nd because i still wasnt getting my car back. Finally mid morning they said they fixed it and the issue was the tech overfilled the transmission. All i got throughout this whole ordeal was "i understand your situation", "i understand your concern"...blah blah blah. I asked to see a manager multiple times and they are never in. Whats the point if they are never in? I will update this review after contacting the General Manager. Lets see if they really care about there customers and do something about this or just give me the ole "i understand your concern". Well you understanding doesnt help me any. I have bought hyundais all my life but this is the last one for sure. This is the 2nd negative encounter i had with dealership. I was sold a car by hyundai and the paint was flying off while i was washing it with a garden hose with no nozzle. HUGE chip pieces. I googled it and apparently this is a common thing with the white cars. The dealership omly offered to pay 50% to fix it....thags like me selling you something thats broken and offering to only give you half back even though its my fault...what a scam. Was told by the Service director that I'd be getting a refund in 3-4 business days and I have yet to see my refund. I keep getting told I'm going to receive an email from both finance and Service director and haven't received an email. Still waiting. More

Great service for finding me a particular car color. Great service through process of purchasing. Great service through process of purchasing. More

Goo service, good facility, helpful employees . Tried to make urgent appointments through other Hyundai dealers with no luck only at Koons. Tried to make urgent appointments through other Hyundai dealers with no luck only at Koons. More

5 stars for the salesman who helped me to get the car that I wanted, I can't thank Wahid enough for taking time out of his schedule to make the process as simple as possible for me. I would give 3 stars that I wanted, I can't thank Wahid enough for taking time out of his schedule to make the process as simple as possible for me. I would give 3 stars to finance, because although they were kind people, the simple process with sales became more difficult in the finance office. But in all honesty what finance department is going to be fun? Koons hyundai really helped me get this car and I can't thank them enough. More

Was a very smooth car buying experience. We were in and out in 2 hours. Anthony was great and made the whole process easy. We were in and out in 2 hours. Anthony was great and made the whole process easy. More

I had a great experience there yesterday. Shah was stood out as he went above and beyond for me. Very professional and helpful. He made the process easy and smooth in the purchase of my 2019 Shah was stood out as he went above and beyond for me. Very professional and helpful. He made the process easy and smooth in the purchase of my 2019 Honda Odyssey. The shop didnt have it ready when I went to pick it up and Shah had my car delivered from Woodbridge all the way to Upper Marlboro, MD. A huge thumbs up for him making sure I was completely happy with my purchase there. Mike M. in the finance department rocks too. Great offers and he made it very reasonable for me. More