Koons Woodbridge Hyundai

Overall a good experience. Sales re p and financial staff was. Very good.😊 Shoeroom and facilities were lean and bright. Sales re p and financial staff was. Very good.😊 Shoeroom and facilities were lean and bright. More

Service advisor (Ricky)was very helpful. He took time to explain options for my repairs. I gave the high rating’s because of the service advisor. The staff that greet you upon arrival were v He took time to explain options for my repairs. I gave the high rating’s because of the service advisor. The staff that greet you upon arrival were very efficient. Part’s department guys were very helpful. I was satisfied with the quality of repairs.My other interaction with service counter staff were too busy to be bothered. More

Had exact car and price negotiated via phone/online (only reason this isn't a 1 star). Showed up the next day and it took 4 hours to get the paperwork completed on a pre-negotiated deal. Every step took long reason this isn't a 1 star). Showed up the next day and it took 4 hours to get the paperwork completed on a pre-negotiated deal. Every step took long. Additionally, the saleswoman had next to no knowledge of the process and the car itself. Every question required someone else to help and I knew more about the car than she did. More

"WORST SERVICE EVER". I couldn't get a status of my car because it was my Advisor's day off. When I picked up my car and was asked who my Advisor was, after providing the I couldn't get a status of my car because it was my Advisor's day off. When I picked up my car and was asked who my Advisor was, after providing the name, they told me he didn't work there. I had to show them the text msgs on my phone. They replaced my alternator and charged me for the diagnostic and $367 labor for returning the old alternator to me (putting in a box in the front seat). I'll be looking for a new provider to maintain my Hyundai vehicles!! More

The entire staff, from the young men and women to the gentleman behind the service desk were very respectful. The overall experience was very pleasant and stress-free. gentleman behind the service desk were very respectful. The overall experience was very pleasant and stress-free. More

7am appointment car wasn’t looked at until 10am after I complained. Service writer uninterested complained. Service writer uninterested More

My follow up they told me they have to order the part, will arrive in 2 or 3 days and I will hear back from my service advisor. I called 3rd day part was not in. Upon my every day follow part came in afte will arrive in 2 or 3 days and I will hear back from my service advisor. I called 3rd day part was not in. Upon my every day follow part came in after a week on Friday. Then I was told on Saturday they just do oil service maintenance. The next appiontment will be on Monday? I dropped off my Touson at 10:15am on Monday, same I was told it will be done in couple of hours but after my few calls, I was able to get it back at 3:15pm? I guess it due to under hyundai warranty coverage koons dealership was least interested to fixed my repairs? This is the 2nd time I have very bad experience at Koons dealership. More

Jordan did a fine job up to the point of sale. After the sale he did a terrible job, no follow up. I have tried calling and texting him but he does reply to my questions and it is now over a mon After the sale he did a terrible job, no follow up. I have tried calling and texting him but he does reply to my questions and it is now over a month of trying. More

Although break job took five hours ,my service rep was totally excellent and he made an unpleasant experience OK. totally excellent and he made an unpleasant experience OK. More

The service representative was very nice and kind. I am overall satisfied with the service provided. I am overall satisfied with the service provided. More