Koons Woodbridge Hyundai

Very happy with the my purchase. Everyone was friendly and nice. I recommend Koons Hyundai for anyone that looking for good pricing. and nice. I recommend Koons Hyundai for anyone that looking for good pricing. More

Great dealership overall! Such amazing staff and wonderful environment! I want to personally commend my salesperson (Dedin), and the finance manager (Dequan) for making this transaction as smooth as wonderful environment! I want to personally commend my salesperson (Dedin), and the finance manager (Dequan) for making this transaction as smooth as can be! More

Awesome Customer Service. Staff was very friendly and professional. Very transparent also with everything they are doing. Way to go guys, you earned not only my business but everyone I know will now be g professional. Very transparent also with everything they are doing. Way to go guys, you earned not only my business but everyone I know will now be going to you guys. More

I love that fact the they delivered the car right to my house. Offers to tip the guy but he said just to do a review. So shout out to Mohamed. house. Offers to tip the guy but he said just to do a review. So shout out to Mohamed. More

Sales staff was amazing. Everyone Came and said hello. My sales person Mohamed took very good care of me and even made me a cup of coffee which I really appreciate I just wanted to give you guys a shout out sales person Mohamed took very good care of me and even made me a cup of coffee which I really appreciate I just wanted to give you guys a shout out and let you guys know that I love you and keep up the great work More

Hey what’s up , great place to buy a car and chat with beautiful souls. beautiful souls. More

Mohamed, es un buen vendedor me mostró carros detalladamente y me ayudó a buscar mi carro deseado, es muy atento y muy paciente a la hora de explicar el detalle de pagos y más. detalladamente y me ayudó a buscar mi carro deseado, es muy atento y muy paciente a la hora de explicar el detalle de pagos y más. More

I agree with another review if I could give a zero I would. I had emailed with Jake Moore asking about a car I was interested in that said it was on the lot. He said it was there and they would hold it would. I had emailed with Jake Moore asking about a car I was interested in that said it was on the lot. He said it was there and they would hold it till I could see it two days later on that Thursday. I was really excited I sent images and info for my trade-in and they sent an email that they were offering 125% Kelly blue book which sounded great. I drove 2 hours on my day off “4 hours round trip” to make this deal. First issue, they didn’t have the car… They never had the car. It was still “in transit”. But I could test drive the one in white and they would reserve the car I wanted that was coming in. I thought okay, so I did the test drive and was more sure it was the car I wanted. When I came back and we started talking holding the car they came out with the car marked up from MSRP over $6,000. After all the wrongs of the day that was the clincher. They tried to justify the price by saying the words resellers and chip shortage like I was born yesterday. They also only offered me $7000 for my trade-in and that was almost a full thousand under the low end of Kelly blue book for my car. These people are criminals, and I honestly hope nobody is paying these up charges. I called another dealer with a stellar reputation and ordered the car I wanted for MSRP. Like I told the folks at Koons “I don’t need a car, I have a car!” Anyone out there reading this don’t go to this dealer. If you’re like me and live in MD go to Hyundi of Annapolis, they will order exactly what you want for MSRP and have an amazing reputation for good reason. I ordered with Nate over the phone and even got the tow package I wanted! More

I thought Koons was "supposed" to be a good, reputable dealership. Man, was I mistaken. Although, I got the vehicle I was looking for, that's been the "only" positive part of going there. No follow up cal dealership. Man, was I mistaken. Although, I got the vehicle I was looking for, that's been the "only" positive part of going there. No follow up calls or communication from any of the staff, who tell you, "let us know if you need anything or have any questions". Of course, this after you've signed on the "dotted line". I can't seem to get my new plates from these folks. They don't seem to keep track of the plates sent out, at least, they can't seem to locate proof of mine being sent. I've had two sets of temporary tags, waiting for the new plates. Not only that, but, I've had to take my vehicle back there because the passenger side rear window was rattling. Not once, but, twice! Looks like I may have to take it back,, again...for the same blessed problem!!! Don't have a lot of confidence in their service department, either. I traded in a perfectly good 2018 Elantra Value Edition, for this one. My go-to dealership ( Fairfax Hyundai ), did not have the particular vehicle I was looking for. Fortunately, or unfortunately, Koons had the exact vehicle I was looking for. Talk about irony! On several occasions, I wished I just kept my other vehicle or waited till the one I wanted showed up at another dealership. I would be very hesitant to recommend these folks to anyone. They really need to refocus on customer service......after the sale!!! More

I would not recommend to go through this dealership! I would give them a 0 rating if I could. I had to chase them down to receive my plates. They didn’t provide the proof of insurance to the loaner! Just would give them a 0 rating if I could. I had to chase them down to receive my plates. They didn’t provide the proof of insurance to the loaner! Just terrible customer service!! Go to another dealership don’t wast your time! More