Koons Woodbridge Hyundai

My first experience in working with 'Koons" Hyundai was not a good one. The service writers just went on with their business - did not even look up and say "hi we'll be right with you." Twice I asked for not a good one. The service writers just went on with their business - did not even look up and say "hi we'll be right with you." Twice I asked for a part to be replaced, was told it was ordered but then heard nothing. Two weeks ago I called and spoke with Jeremy who was very friendly and gracious. When the part came in we set an appointment. Things went well. However, my 7 year warranty will be up on July 30. So I may find another dealership with which to deal. I will give this one a chance and see what happens when Jeremy leaves. More

Very professional Very attentive to my car needs Very good waiting time on the service good waiting time on the service More

I got appointment for service on the same day and very good experience with the staff and facilities at this dealership. Definitely recommend for your next service at this place. good experience with the staff and facilities at this dealership. Definitely recommend for your next service at this place. More

I took my car to Koons Hyundai in Stafford Va, for a checkup, I rep named Eric assisted me. He was courteous, helpful and knowledgeable. He gave me a list of what my car needed and the estimate for each checkup, I rep named Eric assisted me. He was courteous, helpful and knowledgeable. He gave me a list of what my car needed and the estimate for each service. He is excellent at his job, Koons is lucky to have him. More

Overall a good experience. Sales re p and financial staff was. Very good.😊 Shoeroom and facilities were lean and bright. Sales re p and financial staff was. Very good.😊 Shoeroom and facilities were lean and bright. More

Service advisor (Ricky)was very helpful. He took time to explain options for my repairs. I gave the high rating’s because of the service advisor. The staff that greet you upon arrival were v He took time to explain options for my repairs. I gave the high rating’s because of the service advisor. The staff that greet you upon arrival were very efficient. Part’s department guys were very helpful. I was satisfied with the quality of repairs.My other interaction with service counter staff were too busy to be bothered. More

Had exact car and price negotiated via phone/online (only reason this isn't a 1 star). Showed up the next day and it took 4 hours to get the paperwork completed on a pre-negotiated deal. Every step took long reason this isn't a 1 star). Showed up the next day and it took 4 hours to get the paperwork completed on a pre-negotiated deal. Every step took long. Additionally, the saleswoman had next to no knowledge of the process and the car itself. Every question required someone else to help and I knew more about the car than she did. More

"WORST SERVICE EVER". I couldn't get a status of my car because it was my Advisor's day off. When I picked up my car and was asked who my Advisor was, after providing the I couldn't get a status of my car because it was my Advisor's day off. When I picked up my car and was asked who my Advisor was, after providing the name, they told me he didn't work there. I had to show them the text msgs on my phone. They replaced my alternator and charged me for the diagnostic and $367 labor for returning the old alternator to me (putting in a box in the front seat). I'll be looking for a new provider to maintain my Hyundai vehicles!! More

The entire staff, from the young men and women to the gentleman behind the service desk were very respectful. The overall experience was very pleasant and stress-free. gentleman behind the service desk were very respectful. The overall experience was very pleasant and stress-free. More

7am appointment car wasn’t looked at until 10am after I complained. Service writer uninterested complained. Service writer uninterested More