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Koons Woodbridge Hyundai
Woodbridge, VA
365 Reviews
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Showing 365 reviews
December 03, 2024
**A Complete Nightmare – Stay Far Away from Koons Hyundai in Woodbridge, VA!** I cannot express enough how **disastrous** my experience was at Koons Hyundai in Woodbridge, VA. This dealership operates wit in Woodbridge, VA!** I cannot express enough how **disastrous** my experience was at Koons Hyundai in Woodbridge, VA. This dealership operates with such **unprofessionalism** and **dishonesty** that I genuinely feel like I was taken advantage of. I went in to purchase a **2023 Hyundai Santa Fe SEL**, specifically looking for a **Certified Pre-Owned (CPO)** vehicle. I was **repeatedly assured by the sales associate, Reggie**, that the car I was interested in was indeed a CPO car. Reggie told me multiple times that it had passed all inspections and that I’d be getting the benefits of a certified pre-owned vehicle. This was a key factor in my decision to purchase the car, especially since I was relying on the peace of mind that comes with a CPO vehicle. Fast forward to the day of delivery – after **signing the papers, going through financing, and even having my credit run**, they drop the bombshell: the car is **NOT CPO**. I was **absolutely livid**. How could they wait until everything was finalized to inform me of this? It was blatant **misrepresentation** of the product they were selling, and I felt completely **misled** and taken for a fool. What made this even worse is that **my pregnant wife was with me the entire time**, and we were both dealing with this circus. It was beyond frustrating, and the fact that they didn’t care about the **stress and inconvenience** they were causing—especially with my wife being pregnant—only made the whole situation that much more infuriating. But the chaos didn’t stop there. There was so much **confusion** between the sales team and the financing team. No one seemed to be on the same page, and I was stuck in the middle of it, wasting my time and feeling like I was getting the runaround. It was obvious to me that this dealership doesn’t have their act together. To make matters even worse, **Koons Hyundai misplaced the keys** to the vehicle I was trading in, forcing me to return the very next day just to retrieve them. Again, no apology, no explanation—just an embarrassing level of incompetence. I hold **Reggie** and **Carlo**, the Used Car Sales Manager, directly responsible for this entire fiasco. Reggie was the one who repeatedly **lied to me** about the CPO status of the car, despite knowing full well that it wasn’t, and **Carlo**, as the manager, allowed these deceitful practices to continue. It’s clear that the sales team under his watch was either unaware of or simply didn’t care about the **fraudulent misrepresentation** happening. They were hoping I wouldn’t catch on, and the entire situation reeked of dishonesty. This type of **fraudulent behavior** and **unorganized chaos** should never be tolerated, and I’m convinced Koons Hyundai is relying on customers not being savvy enough to spot these schemes. To anyone considering buying a car here, **beware**. Their tactics are deceitful, their management is unorganized, and they have zero respect for their customers. This is not a dealership you can trust. I would **highly recommend looking elsewhere**—you deserve better than the headache and frustration that Koons Hyundai will inevitably bring. More
by SeanM
Employees Worked With
Carlo, Reggie
November 13, 2024
Great location, excellent customer care and great hospitality. People working there are awesome keep it up with warm regards hospitality. People working there are awesome keep it up with warm regards More
by Daniel.Tesemma
Employees Worked With
Robert Castro, Tina Smith, CBC ADS, Herbie Rivera
November 13, 2024
I had a great buying experience with Koons Hyundai. Found a great used vehicle I wanted at an amazing price and completed my paperwork 100% digitally. When I saw the car in person it was exactly as adv Found a great used vehicle I wanted at an amazing price and completed my paperwork 100% digitally. When I saw the car in person it was exactly as advertised...A+++. Great condition and prepped well for delivery. The team went above and beyond...Jordan, Lloyd, Stewart, Kelly and Herbie all chipped in to ensure I was satisfied. I appreciate all of their efforts. Only small delay was through the Finance Office after the deal was complete but overall no complaints. Thanks for a great buying experience. More
by HenricoRoadRunner
Employees Worked With
Jordan, Lloyd, Stewart, Kelly, Herbie Rivera
October 27, 2024
After communicating with the dealer for a few weeks via phone, text, and email, I had an appointment on a Sunday to close the deal. On Friday and Saturday, I got emails from Dan A. and the Sales Mgr confir phone, text, and email, I had an appointment on a Sunday to close the deal. On Friday and Saturday, I got emails from Dan A. and the Sales Mgr confirming my appt. I responded that I would be there. I then asked if I could come Saturday afternoon instead. It was only then that Daniel confirmed that the car had been sold. I guess if I hadn’t asked for an earlier appointment I would have driven two hours for nothing. They then had the nerve to try to sell me on a different vehicle. I have 20 years of auto lending experience in banks, credit unions, and GMAC. Never before have I encountered such a disreputable dealer. More
by MC
Employees Worked With
Daniel A, Sales Mgr
October 24, 2024
I bought Hyundai Santa fe 2023 after that financing offer me differents policy but I ONLY accepted the oil change, when I get the bill what surprise they added me two policies I didn’t accept before .The fro me differents policy but I ONLY accepted the oil change, when I get the bill what surprise they added me two policies I didn’t accept before .The front passenger seatbelt does not work correctly. I had reported it to them and still waiting on a response. When I called for an update they told me that it has been resolved, but it has not been resolved. I can’t take my family on a ride because of safety concern about the seatbelt. I am very disappointed .for the piece I paid I’m not recommending this dealer More
by Juan L
Employees Worked With
Tina Smith, CBC ADS, Herbie Rivera
October 23, 2024
I purchased a used SUV from this dealership 2 days ago. Probably spent less than 5 minutes actually speaking to my sales rep and then he left for the day before I spoke with finance. Kinda odd but whatever Probably spent less than 5 minutes actually speaking to my sales rep and then he left for the day before I spoke with finance. Kinda odd but whatever... I requested for them to deliver my car to my apartment. Upon receiving my car, I only received one key fob. The sales rep and manager never disclosed this info to me which is shady... After giving them a call, the Manager Jordan said that I should've read the fine T&Cs and there's not much they can do. He said, "Factory key fobs are usually $750". However before my call, I reached out to another dealer in the area and got word the Manufacturer key would be $400. I said this to Jordan and he said he wouldn't be able to provide a factory key to me. Very poor customer service and this dealership is not customer focused... DO NOT RECOMMEND, buy your car at another local dealer. My trend has been to buy a new car every 2 years or so... but I know good well to never come back here. While i'm griping... when I received my car, whoever dropped it off was drinking a sugary pink drink and spilled a bit of their drink in my "new to me" car... I have videos of the car when I test drove it and the white leather interior was spotless. no other prospective buyers test drove after me... I had to clean off the seat/door as soon as I got in. What the heck!? More
by dunny2138
Employees Worked With
Alex in Finance was awesome! Manager Jordan not good
September 26, 2024
Poor service - charged $90 some dollars for an oil change when my vehicle is only 2 years old and has 33k miles. Hyundai states that you get complimentary oil change up to 3 years or 36k (whichever comes fi when my vehicle is only 2 years old and has 33k miles. Hyundai states that you get complimentary oil change up to 3 years or 36k (whichever comes first) however I was charged because I have received the maximum of 4 complimentary oil changes they offer. Nowhere on their website or when the vehicle was purchased did they mention you only get 4 free oil changes. Ridiculous and very poor customer service. Never again getting oil changes for that outrageous price at Hyundai. More
by manuelinha
Employees Worked With
Robert Castro
September 25, 2024
Show experience Cordial except tha last person she needs human relations , I still need to configure out my radio the salesman told me , he can help , so I still need to come to the dealer needs human relations , I still need to configure out my radio the salesman told me , he can help , so I still need to come to the dealer More
by eleven7eleven
Employees Worked With
Herbie Rivera
