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Koons Woodbridge Hyundai
Woodbridge, VA
354 Reviews
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Showing 354 reviews
September 09, 2024
I came in 2 weeks ago because my AC went out in my car. My first time there, I took off from work to bring my car in at 9:30 a.m. I waited there until 4:30 p.m. only for them to tell me they didn't have th My first time there, I took off from work to bring my car in at 9:30 a.m. I waited there until 4:30 p.m. only for them to tell me they didn't have the part needed to fix my AC! I told Paul, the service rep who handled my case, I had an appointment to be at by 4:00p.m. I had to cancel that appointment because my car was not ready to be returned to me. They ordered the part that was needed and a few days later Paul called me to tell me to come in the following Monday for them to finish the job. I took a half day off work and drove to the center for Paul to tell me the AC machine wasn't working. He told me to try back that Thursday. I called before I drove there to make sure the AC machine was fixed. Whoever I talked to from the scheduling department allowed me to book an appointment for that day. I took ANOTHER half day off from work, drove an hour to get there, for them to tell me the AC machine was STILL broken! When I asked why I was allowed to make the appointment if the machine did not work, Paul and Robert, another rep that works there, told me the person who schedules the service appointments really has no clue if the shop has the parts needed or the ability to fix your car when you schedule your appointment. If you come here, it's basically a gamble if your car can/will be serviced. You waste so much time going there for them to be like "oh well." Oh! and if you need a loaner vehicle apparently you have to pay $85 a day?!! Paul called me yesterday to tell me that AC machine was fixed. I agreed to come in, but let him know how dissatisfied I was with the service I had been receiving, seeing as this would be my FOURTH time coming there to get ONE thing fixed. I work in education and I can't keep taking off work only for there to be some reason why they can't do the job. Paul was very dismissive of my complaint telling me he was "doing me a favor" by letting me come in that day without an appointment. He kept trying to make excuses for why my experience was a such a headache, was condescending, never apologized for the poor service and kept trying to cut me off while I was speaking. I brought my car in today and they fixed the AC, and LO AND BEHOLD! When I got home, I noticed the clutch to release the hood of my car was just dangling from a wire and the siding was not put back in place! CLEARLY a sloppy job! NOW, I will have to go up there a 5TH TIME so they can fix this crap!! I'm extremely disappointed with my experience! -1611/10 would NOT recommend ! If I could rate this place negative stars I would! More
by mnhowell2020
Employees Worked With
Paul
July 23, 2024
My first experience in working with 'Koons" Hyundai was not a good one. The service writers just went on with their business - did not even look up and say "hi we'll be right with you." Twice I asked for not a good one. The service writers just went on with their business - did not even look up and say "hi we'll be right with you." Twice I asked for a part to be replaced, was told it was ordered but then heard nothing. Two weeks ago I called and spoke with Jeremy who was very friendly and gracious. When the part came in we set an appointment. Things went well. However, my 7 year warranty will be up on July 30. So I may find another dealership with which to deal. I will give this one a chance and see what happens when Jeremy leaves. More
by Faith
Employees Worked With
Jeremy, Service Director
July 09, 2024
I got appointment for service on the same day and very good experience with the staff and facilities at this dealership. Definitely recommend for your next service at this place. good experience with the staff and facilities at this dealership. Definitely recommend for your next service at this place. More
by PBOND66
Employees Worked With
Paul
July 08, 2024
I took my car to Koons Hyundai in Stafford Va, for a checkup, I rep named Eric assisted me. He was courteous, helpful and knowledgeable. He gave me a list of what my car needed and the estimate for each checkup, I rep named Eric assisted me. He was courteous, helpful and knowledgeable. He gave me a list of what my car needed and the estimate for each service. He is excellent at his job, Koons is lucky to have him. More
by L Scott
Employees Worked With
Paul Reagan
June 28, 2024
Overall a good experience. Sales re p and financial staff was. Very good.😊 Shoeroom and facilities were lean and bright. Sales re p and financial staff was. Very good.😊 Shoeroom and facilities were lean and bright. More
by adamsappr
Employees Worked With
Have no idea who these individuals are
June 26, 2024
Service advisor (Ricky)was very helpful. He took time to explain options for my repairs. I gave the high rating’s because of the service advisor. The staff that greet you upon arrival were v He took time to explain options for my repairs. I gave the high rating’s because of the service advisor. The staff that greet you upon arrival were very efficient. Part’s department guys were very helpful. I was satisfied with the quality of repairs.My other interaction with service counter staff were too busy to be bothered. More
by Jacrum2003
Employees Worked With
Ricky
