Koons Woodbridge Hyundai

Don't waste your time or money here! They are terrible and are only trying to make a profit off customers. They are dishonest and the worst customer service I have ever dealt with. I They are terrible and are only trying to make a profit off customers. They are dishonest and the worst customer service I have ever dealt with. I had one issue after another with the first vehicle I purchased and it was such a hassle to get anything resolved and they still have not addressed my issues. If I could give this company a negative amount of stars, I would. Steer clear from this Koons dealership. It is abysmal!! AVOID THIS DEALERSHIP AT ALL COSTS! More

Wort customer service I have ever had No call backs no help Lost paper work help Lost paper work More

I Never can’t trust this dealership and they don’t care what I feel also never responded what I feel also never responded More

After being a consistently dissatisfied customer of this location for eight years and giving the benefit of the double a dozen times, I will never return due to my most recent experience. Koons Hyundai offe location for eight years and giving the benefit of the double a dozen times, I will never return due to my most recent experience. Koons Hyundai offers rude and borderline aggressive service staff, a dishonest and pushy sales staff, and a very expensive service department. When bringing my vehicle in for warranty service and turning down an aggressive upsell on additional service I found a completely fresh nail in my tire that was previously not there. NTB in Woodbridge is 2 miles away with a friendly staff and better, much less expensive service. If you need a dealer, Stafford Hyundai is up 95 and a far better dealer experience as well. More

This is the worst dealership in the US. Please do not go there to buy a car. All the sales personals including the manager are dishonest. Never trust Robert Polanco, one of the sales associ Please do not go there to buy a car. All the sales personals including the manager are dishonest. Never trust Robert Polanco, one of the sales associate, he just want to rip you off. Stay away from this dealership. More

Finance and management are full of lies and I will never reccomend this dealership. It is a shame I have called several times over the past few days to get my cancellation forms for my warranties and gap. ( reccomend this dealership. It is a shame I have called several times over the past few days to get my cancellation forms for my warranties and gap. (By the way I would not reccomend getting these, although finance will try to pin you down and trick you to get it. It's just money in their pockets and you're just a deal to them. They dont care about you.) I have spoken with Robert C., some woman in finance, the sales manager, etc and all have failed to help me. I have chest pains due to their incompetence!! They all promised to send these forms to me or to help me in some kind of way and I'm still without help. The truth is they want to keep their pockets fat and don't care about the inconvenience it may be to their customers. Very sad. Thank you. More

Stay away from this dealership if you can. .. They damaged a rim on my vehicle and broke a stud... they forgot to order the replacement stud and forgot to send me a check for the repairs I had .. They damaged a rim on my vehicle and broke a stud... they forgot to order the replacement stud and forgot to send me a check for the repairs I had to have completed at a different dealership... they kept items that were paid for when I purchased the vehicle... they lied and sold me a warranty that didn't cover what was stated and I am still waiting on my check after cancelling... they tried to change the website listed price after I wanted to purchase... they do not provide any type of status updates on things they owe you as a customer and are just unprofessional. Do yourself a favor and go to a different dealership. I am still trying to get back money from Koons Hyundai Woodbridge that is owed to me and may have to take legal action. The reviews on Yelp are a better representation of the type of customer service Koons Hyundai Woodbridge provides. There current management team is not ensuring that customers are provided with great service, and I honestly think that they don't care. FYI: They will list the cars online at one price and then try to tell you they have refurbish fees... Don't be that guy and fall for it! More

When it's time to start looking for a car, we consumers tend to focus solely on the numbers... We often forget (or simply do not understand) the importance of associates who are GENUINE and RESPECTABLE HUM tend to focus solely on the numbers... We often forget (or simply do not understand) the importance of associates who are GENUINE and RESPECTABLE HUMAN BEINGS. Koons Hyundai in Woodbridge made me feel like my time and my business was WANTED, VALUED, and most of all, APPRECIATED. I had the pleasure of working with Dedin Abbas. I'm a believer that you can tell a lot about someone by their body language and demeanor... and I can confidently say that Dedin genuinely wanted me to have the best deal and car buying experience that I could possibly have, and worked very hard to achieve that. Dedin impressed me by his remarkable maturity and character for being a young man. Koons should be beyond grateful to have such a passionate and wholehearted employee. He will undoubtedly be extremely successful in life one day, and I really look forward to continuing to work with him and watch as we both grow in our newly established business relationship. J.R. Majali, the sales manager, is another example of something we often don't take into consideration... he doesn't talk down or belittle his employees. You can tell that J.R. really values and has trust in his employees. He is an embodiment of an incredible role model and a GREAT MAN to a team of mostly young male associates. They look up to him, and rightfully so. If an associate was ever unsure, they are not at all afraid to ask for his guidance, instead of providing inaccurate information. This really speaks to Koons as a company overall; happy employees, happy customers. And finally, Robert Coley, the Finance Manager, was extremely kind and reassuring throughout the process. He actually owned the same model of car I bought (Genesis G80 3.3T Sport), and gave a lot of great tips and information. I greatly appreciated this, since you don't see very many cars like mine driving around VA ;) Koons Hyundai in Woodbridge, VA, have just EARNED themselves a repeat customer. I genuinely cannot imagine working with any other dealer in this country other than Dedin and J.R. I cannot stress this enough: if you see a car you like Koons Hyundai in Woodbridge's inventory, DO NOT HESITATE TO BUY IT!!! You will be receiving much more than a great car and a great deal... A great experience. And anyone who has ever purchased a car will tell you, this is something that is truly underappreciated. It's worth mentioning that (at the time of this email 10/15/22), they are in the process of building a gorgeous new building... In the meantime, the sales floor is hectic and frustrating. This, however, is overpowered by the amount of attentiveness that J.R. and Dedin gave me during my time in Koons Hyundai in Woodbridge. Even though it was a busy Saturday, J.R. and Dedin gave me their full and utmost attention during this major purchase. But needless to say, once this building is built, they will be running the auto industry. Prepare to see more Hyundai's on the road!! And just simply because this was very important to me when I was doing research prior to purchasing, I feel the need to say this... I am not an Employee, or being sponsored by Koons Hyundai to write this. I was not pressured or forced to write this. I don't write reviews often. But, I felt it's important to reassure anyone that you can TRUST KOONS HYUNDAI IN WOODBRIDGE to have your best interest in mind. I wish you well on your car search, and choose Koons Hyundai in Woodbridge!!!!! More

Top notch dealership! Fantastic customer service. Purchased a certified pre owned car and let me tell you I could not have been happier. Their sales, service and finance Fantastic customer service. Purchased a certified pre owned car and let me tell you I could not have been happier. Their sales, service and finance (I already had my own financing but the worked hard to get me a better deal) team went above and beyond. The salesman (Andre) made us feel like we we're his highest priority during and after the sales process. The car I decided on was a recent arrival and they made sure it was thoroughly inspected and in absolute perfect condition. Even little things were corrected (there was a small crack in one of the lenses and they replaced it, one tire was new so the replaced the other three so they were all even. This was done after the sale). They take pride to ensure the car was as close to show room perfect as a used car can be. While the post purchase correction were being made Andre, the salesman took the wife and I to a local mall and picked us up when the car was ready. I HIGHLY recommend Koons Hyundai in Woodbridge. I will not buy another car from anywhere else. More

DON'T GO THERE. Was looking at used cars and learned they charge 'refurbishing fees' that they don't tell you about until very far into the process (in my case, for Was looking at used cars and learned they charge 'refurbishing fees' that they don't tell you about until very far into the process (in my case, for more than 10% of the sticker price!). Google this fee and you will see its a very shady business practice. We walked away, but my advice is not to walk in the front door of an institution like this. More