Back

Koons Woodbridge Hyundai

Woodbridge, VA

3.4
367 Reviews

1880 Opitz Blvd.

Woodbridge, VA

22191

Directions

By Type

Showing 367 reviews

July 03, 2023

Everything went as planned, very fast and efficient dealership! I would recommend this dealership to everyone! More

by Jeff
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shah
Jul 05, 2023 -

Koons Woodbridge Hyundai responded

Jeff, thanks for the great review! We're glad to hear that your experience at Koons Woodbridge Hyundai went so well. We appreciate your recommendation and hope to see you again in the future!

July 01, 2023

I take my 2013 Sonata Limited 2. 0 for service since 2015 and service as been exceptional so now I bring my Audi $Q5, Mitsubishi Eclipse, & Dodge Ram 1500 to Koon for their great ser More

by ron809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Elliott
Jul 01, 2023 -

ron809 responded

My experience with Mr. Elliott at Koons Woodbridge goes beyond customer service he's like a friend you 've been knowing most of your life. I have taken my Mitsubishi Eclipse, Audi SQ5, Sonata Limited 2.0, & Dodge Ram 1500 for service over the last few years and I wouldn't want to go to anywhere else but to Koons. Mr. Elliott is the best at what he do hands down.

Jul 03, 2023 -

Koons Woodbridge Hyundai responded

Wow, Ron, your review makes our day! We're overjoyed Elliott has been the ideal service advisor for you and has helped earn Koons Woodbridge Hyundai your loyalty. He will be so grateful when we pass along your kind words. Thank you so much for the glowing praise!

June 23, 2023

I got a recall notice on my car, called dealership and made an appointment. Carried the car in for recall and only told then it would be 4 hours! After 3 hours was told car was ready. But recall had not b More

by L61349
Workmanship
Recommend Dealer
No
Employees Worked With
paul
Jun 26, 2023 -

Koons Woodbridge Hyundai responded

I'm very sorry for any frustration and inconvenience caused during this experience. Our team will discuss this feedback to work towards providing more seamless assistance and service moving forward. If you're open to continuing this conversation, I'd like to help. Please feel free to reach out to me directly when you have a moment. Thank you, Daizah Harrington - Customer Relations Manager - Daizah.Harrington@koons.com - (703) 490-8170 ext 300207

June 21, 2023

I was in the market for a used Santa Fe. I had been looking all over the region when a good friend of mine suggested that I call Ray Williams at Koons Hyundai of Woodbridge. Let me tell you, More

by JMG
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ray Williams
June 06, 2023

I recently had an extremely negative experience with the finance manager Stewart Cromwell at Koons of Woodbridge, and I feel compelled to share my ordeal in order to warn others. The service I received from More

by Maryna Polosenko
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Stewart Cromwell
Jun 06, 2023 -

Koons Woodbridge Hyundai responded

Maryna, I want to sincerely apologize for the upsetting interaction you had with our team. We strive to offer transparent financing and top-notch customer service, and this certainly does not sound like a reflection of that. I will address your feedback internally, and in the meantime would like the chance to apologize to you directly and make this right formally. Please reach out when you can. Thank you, Daizah Harrington - Customer Relations Manager - Daizah.Harrington@koons.com - (703) 490-8170 ext 300207

June 02, 2023

My experience was really bad. I spent $3900 for transmission replacement and they kept my car for 3weeks. Same day when I got the car I hear dragging noise whenever I step on the More

by mcabraham83
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Valentina
Jun 05, 2023 -

Koons Woodbridge Hyundai responded

This is concerning feedback to receive. We pride ourselves on delivering quality service and timely repairs, and I'm sorry we didn't live up to your expectations. We apologize that the dragging noise was not resolved during the first service visit, but we are committed to making this right and fixing the issue. Would you please contact me directly so that we can discuss the next steps and see what we can do to help make things right? Thank you, Anthony Gonzales - Service Manager - 703-490-8170 ext 3004

May 22, 2023

The sales rep & sales manager judged me by appearance, were dishonest, & insulted my intelligence. I spoke with Mason leading up to my visit & shared that I reside 2hrs away. He declined to work the deal More

by Marc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mohamed Hassan Mason DeFreece
May 24, 2023 -

Koons Woodbridge Hyundai responded

Marc, we strive to provide honest and respectful service to all of our customers and it is upsetting to hear that fell short in your case. It is never our intention to make our clients feel overcharged. I would like to connect with you personally so that we can discuss this further and make things right. Please contact me at your earliest convenience. - Daizah Harrington - Customer Relations Manager - Daizah.Harrington@koons.com - (703) 490-8170 ext 300207

May 07, 2023

I just purchased a 2023 Elantra from this dealership. The dealer I was working with named was Sean Furr. Shawn did an amazing job hooking me up and making sure I was notified throughout the whole process More

by natiignatius
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Furr, Kelly Ghabour
May 07, 2023 -

natiignatius responded

Another person that did very well with getting my finances together was Kelly Ghabour. She very fair when it comes to getting a great price and was very helpful to me throughout my purchase !

May 08, 2023 -

Koons Woodbridge Hyundai responded

We are thrilled to hear that Kelly and Sean found you a great deal and a fantastic new vehicle. Thank you for choosing Koons Woodbridge Hyundai. Enjoy the 2023 Elantra!

March 21, 2023

I was so blessed to be matched with my Salesman Robert. He truly made me feel like at all times was in good hands. Robert had the vehicle I was coming there to test drive already for me parked in front of More

by Dolly R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Polanco, Tina Smith, CBC ADS
Mar 21, 2023 -

Koons Woodbridge Hyundai responded

Dolly, thank you for the review! We are thrilled to hear that you found the right vehicle working with Robert and the Koons Woodbridge Hyundai team. Drive safely, and we hope to see you back again down the road!

February 21, 2023

Honestly, the repair department is the problem. Not only does it take an incredibly long time for them to even check your car (4 hours on a Saturday), I was told to come back Tuesday because they s More

by eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
Feb 22, 2023 -

Koons Woodbridge Hyundai responded

Eric, your review is disappointing to read. We strive to deliver timely and attentive service, and I apologize for the delays and any mix-up in regard to the parts needed. I understand how frustrating all this must be, and I'm very sorry we've lost your confidence, but I will address your feedback with our team so that we can make improvements in the future. In the meantime, please don't hesitate to reach out if there's anything we can do to improve your experience. Thank you, Daizah Harrington - Customer Relations Manager - daizah.harrington@koons.com - (703) 490-8170

...
10
...