Koons Woodbridge Hyundai

Great location, excellent customer care and great hospitality. People working there are awesome keep it up with warm regards hospitality. People working there are awesome keep it up with warm regards More

I had a great buying experience with Koons Hyundai. Found a great used vehicle I wanted at an amazing price and completed my paperwork 100% digitally. When I saw the car in person it was exactly as adv Found a great used vehicle I wanted at an amazing price and completed my paperwork 100% digitally. When I saw the car in person it was exactly as advertised...A+++. Great condition and prepped well for delivery. The team went above and beyond...Jordan, Lloyd, Stewart, Kelly and Herbie all chipped in to ensure I was satisfied. I appreciate all of their efforts. Only small delay was through the Finance Office after the deal was complete but overall no complaints. Thanks for a great buying experience. More

I bought Hyundai Santa fe 2023 after that financing offer me differents policy but I ONLY accepted the oil change, when I get the bill what surprise they added me two policies I didn’t accept before .The fro me differents policy but I ONLY accepted the oil change, when I get the bill what surprise they added me two policies I didn’t accept before .The front passenger seatbelt does not work correctly. I had reported it to them and still waiting on a response. When I called for an update they told me that it has been resolved, but it has not been resolved. I can’t take my family on a ride because of safety concern about the seatbelt. I am very disappointed .for the piece I paid I’m not recommending this dealer More

I purchased a used SUV from this dealership 2 days ago. Probably spent less than 5 minutes actually speaking to my sales rep and then he left for the day before I spoke with finance. Kinda odd but whatever Probably spent less than 5 minutes actually speaking to my sales rep and then he left for the day before I spoke with finance. Kinda odd but whatever... I requested for them to deliver my car to my apartment. Upon receiving my car, I only received one key fob. The sales rep and manager never disclosed this info to me which is shady... After giving them a call, the Manager Jordan said that I should've read the fine T&Cs and there's not much they can do. He said, "Factory key fobs are usually $750". However before my call, I reached out to another dealer in the area and got word the Manufacturer key would be $400. I said this to Jordan and he said he wouldn't be able to provide a factory key to me. Very poor customer service and this dealership is not customer focused... DO NOT RECOMMEND, buy your car at another local dealer. My trend has been to buy a new car every 2 years or so... but I know good well to never come back here. While i'm griping... when I received my car, whoever dropped it off was drinking a sugary pink drink and spilled a bit of their drink in my "new to me" car... I have videos of the car when I test drove it and the white leather interior was spotless. no other prospective buyers test drove after me... I had to clean off the seat/door as soon as I got in. What the heck!? More

Robert C. is the best! Knowledgeable, attentive to a customer’s situation, thoughtful, and considerate. is the best! Knowledgeable, attentive to a customer’s situation, thoughtful, and considerate. More

Poor service - charged $90 some dollars for an oil change when my vehicle is only 2 years old and has 33k miles. Hyundai states that you get complimentary oil change up to 3 years or 36k (whichever comes fi when my vehicle is only 2 years old and has 33k miles. Hyundai states that you get complimentary oil change up to 3 years or 36k (whichever comes first) however I was charged because I have received the maximum of 4 complimentary oil changes they offer. Nowhere on their website or when the vehicle was purchased did they mention you only get 4 free oil changes. Ridiculous and very poor customer service. Never again getting oil changes for that outrageous price at Hyundai. More

Show experience Cordial except tha last person she needs human relations , I still need to configure out my radio the salesman told me , he can help , so I still need to come to the dealer needs human relations , I still need to configure out my radio the salesman told me , he can help , so I still need to come to the dealer More

Clean friendly caring professional the personnel were attentive nothing short of my experience was other than the best attentive nothing short of my experience was other than the best More