Koons Woodbridge Hyundai

I took my 2024 Hyundai Sonata for service, and just 1,500 miles later, the splash shield fell off on the highway — it had no screws or clips at all. Clearly a bad installation, not road damage. When I ret miles later, the splash shield fell off on the highway — it had no screws or clips at all. Clearly a bad installation, not road damage. When I returned, Service Advisor Zach refused responsibility, just blaming the mileage. That’s no excuse — a properly installed shield should never fall off. Also reported a horn issue — they ordered the part, called me in, and then claimed it had to be ordered again. When I said this is unacceptable, Service Director Jeremy Gigogne responded, “Why are you coming here then?” — instead of fixing the issue. This place is dishonest, with poor customer service, careless mechanics, and zero accountability. They left me to deal with the damage and cost. Please avoid this dealership. I’ll be filing complaints with Hyundai Corporate and NHTSA. More

I had a great experience with my car dealer. He was very accommodating and helped us out with all of our requests. He was very accommodating and helped us out with all of our requests. More

The salesman, Mr. Hernandez, was extremely friendly, patience, and very knowledgeable of the Kona. He explained the Kona's feature which I didn't discovered or remembe Hernandez, was extremely friendly, patience, and very knowledgeable of the Kona. He explained the Kona's feature which I didn't discovered or remembered from our exhaustive research of the vehicle. He explained how to use these features before and during the test drive. Mr. Hernandez did more than selling the vehicle to us. He sold Koons. They should be proud to have such a salesman on their staff, kudo. It's a team effort at Koons, the salesman, sales manager, and the financing manager. We didn't finance, but the paperwork was handled by the financed manager. It's all digital and we were given a flash drive with images of the signed documents. It's our first time buying from Koons. We started out with our long time Hyundai dealer from whom we had bought new vehicle previously. We made an offer which they accepted, then they said, "we made a mistake in MD vs VA sales tax." We are from MD buying from a VA dealership. Fair enough, it was an honest assumption mistake, but they didn't come back with an updated price. We had no time to waste, so we went to Koons. We could have financed and then paid it off after a few payments to take advantage of the HMF $1,500.00 incentive, but the time and effort weren't worth it. We paid cash. More

Excelent dealer with superb service. . my vehicles are always taken care. Great customer service and assistant to the client. . my vehicles are always taken care. Great customer service and assistant to the client. More

I took my car in for maintenance and was kept totally informed by Robert Castro. My valet driver when picking up my car was kind and courteous. informed by Robert Castro. My valet driver when picking up my car was kind and courteous. More

Mason was very nice and helpful great experience thank you Mason so much nice n you Mason so much nice n More

A big thank you to Koons Hyundai/Fredy for servicing my new part. Great job! new part. Great job! More

We had 2 different salesmen. The first one, Calvin , helped us over the phone, but he wasn't working the day we went there. Dedin Abbas was the person who worked with us. He was The first one, Calvin , helped us over the phone, but he wasn't working the day we went there. Dedin Abbas was the person who worked with us. He was polite and very helpful. We purchased a 2022 Tuscon SEL from him. We live in Maryland so , when the car was ready, he and Calvin delivered it to us. Before leaving he sat with me in the car to help sync our phones with the electronics. I would definitely recommend him to anyone buying a car. More

Was very happy with the service Paul the tech explain everything to me will return for service everything to me will return for service More