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Koons Woodbridge Ford

Woodbridge, VA

4.2
405 Reviews

13779 Noblewood Plaza

Woodbridge, VA

22193

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Showing 405 reviews

June 24, 2023

Great service highly trained efficient definettly friendly cost efficient honest in repair esstat and timely in job toming More

by Jrainsworth44
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nlcki
Jun 26, 2023 -

Koons Woodbridge Ford responded

Thank you for the fantastic review! We're glad to hear that you had a great experience with our highly trained and efficient team. Customer satisfaction is our top priority, and we're delighted to know we met your expectations. Drive safely, and we look forward to serving you again in the future! - The Koons Woodbridge Ford Team

June 19, 2023

My last service experience at koons was the worst that I have ever had period. More

by ghardy57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ammie
Jun 19, 2023 -

Koons Woodbridge Ford responded

I am very sorry to see that you didn't have the five-star experience we want for every guest. I'd like to speak with you directly to see if there is anything I can do to assist you. Please call me when you have a moment. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572

Jun 19, 2023 -

ghardy57 responded

Ma'am, we have already talked.

Jun 28, 2023 -

Koons Woodbridge Ford responded

If you need anything further, please feel free to reach out to me directly. Thank you!

Jun 29, 2023 -

ghardy57 responded

Ma'am if it were not for you asking what i was having done to my car and realizing how long i had been there, no telling how much longer i would have been there.

June 10, 2023

The best car buying experience I’ve ever had. Straight up front pricing, no hidden fees. Kevin was an outstanding sales person. The whole trip took 3 hours from the test drive, negotiations, and More

by KGDB_DC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin, and Quay
Jun 12, 2023 -

Koons Woodbridge Ford responded

We're thrilled to hear how easy and upfront your car-buying experience was at Koons Woodbridge Ford! It's great to hear Kevin provided you with outstanding service. We appreciate the recommendation and can't wait to assist you in the future!

May 26, 2023

Maintenance on my 2014 Ford Escape at Koons Ford Woodbridge VA is expensive but very well done. I especially like the very helpful and knowledgeable service personnel at the front desk. More

by Peggyz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickia Shelton
May 26, 2023 -

Koons Woodbridge Ford responded

We appreciate your 5-star review, Peggy! It's great to hear that you had a positive experience with our knowledgeable service team during your maintenance visit for your 2014 Ford Escape. We hope to see you back at Koons Woodbridge Ford for your future service needs!

May 18, 2023

Had me drive all the way from Fredericksburg Va told me I had one more free oil change I leave my car to get a phone call that will cost me $115.00 I could have had it done in Fredericksburg Va and saved my More

by Beauty58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robbie
May 22, 2023 -

Koons Woodbridge Ford responded

We're sorry to hear that we let you down and caused inconvenience to you as our valued guest. We always strive to provide professional and transparent services, so it's concerning to hear about your oil change experience. The team will use this feedback to improve our communication moving forward. If there is anything else that we can assist with or if you'd like to discuss this issue directly, please feel free to contact me. Jad Kadili - General Manager - 7039865590

May 16, 2023

My appointment was scheduled for 08:30 AM. I arrived at 08:35 AM and was checked in right away by s service person that was not the service person for my vehicle. I waited a couple of hours More

by horace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truck service person
May 16, 2023 -

Koons Woodbridge Ford responded

Horace, we appreciate your review and taking the time to share your experience. We're glad to hear that your vehicle was ready promptly and that you left feeling satisfied with the service here at Koons Woodbridge Ford. Thank you for choosing us - until next time!

May 11, 2023

I had a great experience the job was complete Ms. Niki we the service representative was great She was very professional. More

by Waynejohnson475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikie
May 12, 2023 -

Koons Woodbridge Ford responded

We are happy to hear from you, Wayne! Thank you for choosing Koons Woodbridge Ford and for sharing about your stellar service experience with Ms. Niki. Drive safely until we see you next time!

April 30, 2023

They are very reasonable. They do what they say they are going to do. They are friendly and do good work. More

by halgo518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debi Camptan
May 01, 2023 -

Koons Woodbridge Ford responded

Thank you for this friendly review of Koons Woodbridge Ford!

April 25, 2023

As usual koon is a great dealership’s they explain everything so you understand what is needed They are very customer friendly a vey comfortable waiting area with coffee More

by ThorpeHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nickia Shelton
Apr 25, 2023 -

Koons Woodbridge Ford responded

We're thrilled to hear that you enjoyed your experience at Koons Woodbridge Ford! Our team is always happy to explain what is needed and provide each customer with the best service we can. Thank you for taking the time to share your feedback and we hope to see you again! Take care!

April 16, 2023

This dealership is fantastic. The two times I have been there was a fantastic experience. Keep up the good work. Will keep coming back for service. More

by Brenda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nakita
Apr 18, 2023 -

Koons Woodbridge Ford responded

Brenda, thanks for your five-star review of Koons Woodbridge Ford! We're delighted to hear that you've consistently had fantastic experiences during your visits with us. We appreciate your support and look forward to seeing you again for your next service appointment.

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