Koons Woodbridge Ford

Nicky the service provider was very helpful in laying out the issues and Derrick helped explain some of the mechanics of what was fixed. Both were helpful, knowledgeable, and friendly. the issues and Derrick helped explain some of the mechanics of what was fixed. Both were helpful, knowledgeable, and friendly. More

Service department (Terrell) provided exceptional customer service! He presented accurate details on repairs needed and the estimated time required for those repairs to be properly completed; he kep customer service! He presented accurate details on repairs needed and the estimated time required for those repairs to be properly completed; he kept his promise for maintaining contact with me on the status, and, there were NO surprises to the final bill (which has not always been my experience with other service providers). Many thanks to him and to the technicians who repaired my car! This is the 3rd of 3 visits to Koons - where I’ve experienced outstanding customer service each time! More

Skyler Hillard in the retail parts department is incompetent at her job. Was there yesterday looking for a E-Series plastic rear cargo door opener and license plate holder. It's been the same opener incompetent at her job. Was there yesterday looking for a E-Series plastic rear cargo door opener and license plate holder. It's been the same opener for over twenty plus years. Skyler looks at me and says she's unable to look it up without a VIN number. I inform her that it's a common part. I asked if anyone else working there if they were smart enough to look it up for me. Then the unthinkable happens. She looses it. Tells me she's done with me. Finally her manager comes out and he's no better than her. After a few words of disagreement. I was left with the feeling none of these folks are capable of performing their work at a satisfactory level. There are other ways to look up parts customers are requiring, not just by a VIN number. So in the future we will be looking for a more experienced and capable company to work with. More

Nickia was professional, efficient and courteous. My Escape was done earlier than expected. Thanks to the tech. My Escape was done earlier than expected. Thanks to the tech. More

Chester Jennings helped us with the purchase of a used vehicle via a long distance transaction. We live in the Midwest, and could not visit the dealership to inspect the car we wished to purchase. It w vehicle via a long distance transaction. We live in the Midwest, and could not visit the dealership to inspect the car we wished to purchase. It was everything Chester said it would be. Woodbridge Ford was great for us! More

Very good friendly . Quick service and helpful shuttle service and left to the dealer. Service person was very knowledgeable. Quick service and helpful shuttle service and left to the dealer. Service person was very knowledgeable. More

Very helpful, worked with us on meeting price point and answered all my questions. They felt welcoming and friendly. I would Def refer this to friends. answered all my questions. They felt welcoming and friendly. I would Def refer this to friends. More

Customer oriented. Explanations about the service.convenient location. Pick up service for our Lincolns. Great service assistant Explanations about the service.convenient location. Pick up service for our Lincolns. Great service assistant More

Our service writer Andrew was very knowledgeable and responsive. He made sure we were taken care of. responsive. He made sure we were taken care of. More