Koons Woodbridge Ford

Our service writer Andrew was very knowledgeable and responsive. He made sure we were taken care of. responsive. He made sure we were taken care of. More

Customer oriented. Explanations about the service.convenient location. Pick up service for our Lincolns. Great service assistant Explanations about the service.convenient location. Pick up service for our Lincolns. Great service assistant More

Everyone at Koons Woodbridge Ford was friendly, knowledgeable and helpful when we bought our vehicle a year ago. Unfortunately, the truck we bought at Koons had its mileage rolled back, how and by knowledgeable and helpful when we bought our vehicle a year ago. Unfortunately, the truck we bought at Koons had its mileage rolled back, how and by whom is unknown at this time. The odometer currently shows 36,000 miles and we just found out that it actually has 196,000 miles. Quite a difference! We deliberately buy from reputable dealerships so this kind of thing doesn’t happen. But as we learned, mistakes happen. Koons Woodbridge Ford stepped up and made good on the transaction. We were reimbursed for the car (minus depreciation for the year we drove it), our trade and the extended warranty. THIS IS GREAT CUSTOMER SERVICE and I want folks to know that this dealership took responsibility and stood behind its product. Warning to all, even a dealership can get fooled, so buyer beware, check that darn CarFax!!! More

Bought a 2020 Ranger back in February. Tailgate was not working, missing a bearing. They took it in , kept me notified throughout the process and fixed it with of course no charge! Tailgate was not working, missing a bearing. They took it in , kept me notified throughout the process and fixed it with of course no charge! More

Nice place was my first time so I don't know quite yet . But for a first timer experience I can say it was nice . Thanks . But for a first timer experience I can say it was nice . Thanks More

Great salesman and helped us out with the purchase of our new Ford Maverick in Woodbridge, Va. new Ford Maverick in Woodbridge, Va. More

Survice was great, truck is working fine. Service was the day before July 4,2023 holiday. Service was the day before July 4,2023 holiday. More

Koons Woodbridge Ford was promt and timely with in all dealings. Their readiness made for a smooth purchase. dealings. Their readiness made for a smooth purchase. More

Great job friendly and knowledgeable. Our salesman “Chester”nailed it. Will use them again in the future Our salesman “Chester”nailed it. Will use them again in the future More

Great service highly trained efficient definettly friendly cost efficient honest in repair esstat and timely in job toming friendly cost efficient honest in repair esstat and timely in job toming More