Koons Woodbridge Ford

The Service Rep, was rude when I complained about something that my truck was doing that it wasn't doing before. No accountability for mistakes on dealers part. These service reps need training on something that my truck was doing that it wasn't doing before. No accountability for mistakes on dealers part. These service reps need training on basic customer service.. More

Fast and efficient service. Helped me save $$ by recommending that I use my Ford Rewards. Helped me save $$ by recommending that I use my Ford Rewards. More

I scheduled two Fords in for service and repair. on 08 December 23. Service Representative Jonathan Poncedeleon was very helpful and ensured all requirements were taken care of in very short time. on 08 December 23. Service Representative Jonathan Poncedeleon was very helpful and ensured all requirements were taken care of in very short time. More

Not a good car buying experience! !!! Even down to putting on my temporary tags that damaged my license plate holders front and back, would not recommend this dealer! !!! Even down to putting on my temporary tags that damaged my license plate holders front and back, would not recommend this dealer! More

I had to wait 3 hours for the bracer for my lic plate to be put on. be put on. More

Service rep quoted $776 but I ended up paying $1010. He promised to fix the matter but however he doesn’t return my phone calls. Never use this place, they SUCK!!! He promised to fix the matter but however he doesn’t return my phone calls. Never use this place, they SUCK!!! More

Upon arrival and oil change completion I was out in a hour!! Great, Great service hour!! Great, Great service More

If I could give 0 stars I would. This dealer is by far the most atrocious dealer in Woodbridge at least. They sell you faulty/dangerous/overpriced vehicles take ages to take your veh This dealer is by far the most atrocious dealer in Woodbridge at least. They sell you faulty/dangerous/overpriced vehicles take ages to take your vehicle for repair, keep it for months and months with 0 communication and decide to do repairs to your vehicle you were not having problems with and don’t even ask you if they could do it. Their general Manager Mr. Jad Kadili, is lier! Who is used to threatening their clients and ripping people off! I have a claim with attorney general of Virginia and am in the process of suing them. If anyone has experienced what I was mentioning above, please feel free to reach out and we can all have a lawsuit against them. More

Was a good experience overall. They had 2 folks going back and forth with me. Took about 3 hours to complete the deal which isn’t bad. Negotiations were fair They had 2 folks going back and forth with me. Took about 3 hours to complete the deal which isn’t bad. Negotiations were fair More

Services Department: Poor customer service. Ignore your phone calls. Negative attitudes toward the client. Poor or not feedback about the status of the vehicle. Basically, it looks like custome Ignore your phone calls. Negative attitudes toward the client. Poor or not feedback about the status of the vehicle. Basically, it looks like customer is not a priority. More