Koons Woodbridge Ford

Not a good car buying experience! !!! Even down to putting on my temporary tags that damaged my license plate holders front and back, would not recommend this dealer! !!! Even down to putting on my temporary tags that damaged my license plate holders front and back, would not recommend this dealer! More

I had to wait 3 hours for the bracer for my lic plate to be put on. be put on. More

Service rep quoted $776 but I ended up paying $1010. He promised to fix the matter but however he doesn’t return my phone calls. Never use this place, they SUCK!!! He promised to fix the matter but however he doesn’t return my phone calls. Never use this place, they SUCK!!! More

Upon arrival and oil change completion I was out in a hour!! Great, Great service hour!! Great, Great service More

If I could give 0 stars I would. This dealer is by far the most atrocious dealer in Woodbridge at least. They sell you faulty/dangerous/overpriced vehicles take ages to take your veh This dealer is by far the most atrocious dealer in Woodbridge at least. They sell you faulty/dangerous/overpriced vehicles take ages to take your vehicle for repair, keep it for months and months with 0 communication and decide to do repairs to your vehicle you were not having problems with and don’t even ask you if they could do it. Their general Manager Mr. Jad Kadili, is lier! Who is used to threatening their clients and ripping people off! I have a claim with attorney general of Virginia and am in the process of suing them. If anyone has experienced what I was mentioning above, please feel free to reach out and we can all have a lawsuit against them. More

Was a good experience overall. They had 2 folks going back and forth with me. Took about 3 hours to complete the deal which isn’t bad. Negotiations were fair They had 2 folks going back and forth with me. Took about 3 hours to complete the deal which isn’t bad. Negotiations were fair More

Services Department: Poor customer service. Ignore your phone calls. Negative attitudes toward the client. Poor or not feedback about the status of the vehicle. Basically, it looks like custome Ignore your phone calls. Negative attitudes toward the client. Poor or not feedback about the status of the vehicle. Basically, it looks like customer is not a priority. More

I have had excellent customer service from the service department department in particular from Derek Anderson. department department in particular from Derek Anderson. More

Called early for appointment for emissions. Job finished in record time. Andrew Hodges was awesome Job finished in record time. Andrew Hodges was awesome More

Took my car in due to engine / auto track light being on. They cleared codes and my engine light came back on. Now my engine is making noise. They cleared codes and my engine light came back on. Now my engine is making noise. More