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Koons Woodbridge Ford

Woodbridge, VA

4.2
404 Reviews

13779 Noblewood Plaza

Woodbridge, VA

22193

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Showing 404 reviews

June 06, 2024

Very Disappointed with the service at this dealership, they made me waste my time, they told me I had to put a really high down payment. They never told me how much was my payment or interest rate. All I More

by mescate07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin Herrera
Jun 06, 2024 -

Koons Woodbridge Ford responded

I'm sorry to hear about your experience. We strive for professionalism and transparency in all our dealings, so it's disappointing to learn we fell short here. If you're open to discussing this further, please reach out at your convenience. Thank you, Nicole Phillips - Customer Relations Manager - 703-986-5572

June 05, 2024

It was very easy and convenient to schedule an appointment. My point of service representative was excellent and even threw in a car wash for me. More

by Ktcohen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sachin
Jun 06, 2024 -

Koons Woodbridge Ford responded

We're delighted to hear that scheduling was a breeze and you enjoyed the extra car wash! Thanks for choosing Koons Woodbridge Ford.

June 04, 2024

Great service by staff. I waited for the car and it was delivered within estimated time More

by raultorresva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jun 04, 2024 -

Koons Woodbridge Ford responded

Raul, we're delighted to hear that our team provided timely and excellent service! Thank you for choosing Koons Woodbridge Ford!

May 21, 2024

Great service experience on my 2017 F150. My Service Advisor Aimee DePugh is a Superstar. Advised that issue with truck was covered under a recall. I’m sure saved me hundreds of dollars. More

by Mchevlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee DePugh
May 22, 2024 -

Koons Woodbridge Ford responded

We're so glad to know that Aimee was able to assist you with your F-150's recall issue at Koons Woodbridge Ford. We appreciate the recommendation and look forward to serving you again in the future!

May 06, 2024

Kevin was amazing in the service he provided me. Very understanding, courteous and a great personality. More

by Office
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
May 06, 2024 -

Koons Woodbridge Ford responded

We're delighted to know that Kevin provided you with excellent service at Koons Woodbridge Ford. Thank you for your kind words about his understanding and courteous nature!

April 13, 2024

Buying a new work truck was very quick and easy! My salesman, Jeremy, had the truck cleaned and gassed up before I arrived and most of my information loaded into the computer. We dickered some on th More

by kdhollman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy, Adam
Apr 15, 2024 -

Koons Woodbridge Ford responded

We're delighted to know Jeremy and our team at Koons Woodbridge Ford made your truck buying experience quick and easy. We appreciate the recommendation! Enjoy your new work truck!

April 12, 2024

Quick service when you need it. The attention is top notch. The service advisor is very knowledgeable and helpful with anyone More

by andrewssoto11061
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aimee
Apr 15, 2024 -

Koons Woodbridge Ford responded

We appreciate your positive feedback! It's great to know that our service advisor and the team at Koons Woodbridge Ford were able to provide you with quick, top-notch service. We're here whenever you need us!

April 10, 2024

Dealership did and exceptional job from beginning to the end. Chester my sales person was polite and knowledgeable. More

by bryanhall69
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chester
Apr 10, 2024 -

Koons Woodbridge Ford responded

We're glad to know you had a positive experience with Chester and the rest of our team at Koons Woodbridge Ford. Thank you for your kind words, we appreciate it!

March 28, 2024

Excellent service reps. Responsive individuals. Kept me apprised of their actions and status of diagnosis. More

by MinnerFam
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Hodges
Mar 29, 2024 -

Koons Woodbridge Ford responded

We're glad to know you found our service excellent and responsive at Koons Woodbridge Ford. Keeping customers informed is a top priority for us, so we appreciate your feedback!

March 16, 2024

Very clean and great customer service . Very helpful to there customers. Would recommend this place for service More

by yavery4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serico
Mar 18, 2024 -

Koons Woodbridge Ford responded

Thanks for the positive feedback, Yavery! We're glad to know you had a great experience at Koons Woodbridge Ford. Your recommendation means a lot to us!