Koons Woodbridge Ford

I strongly recommend the service department at Cowles, they never disappoint. Richard and his team do an amazing job every time. Keep up the good work! they never disappoint. Richard and his team do an amazing job every time. Keep up the good work! More

Fleet service My name is Ron Keller and I am a shop manger with Ruppert landscape, I have a fleet of 15 F450 at this location, I have always relied on Cowles Ford t My name is Ron Keller and I am a shop manger with Ruppert landscape, I have a fleet of 15 F450 at this location, I have always relied on Cowles Ford to help me maintain my fleet in top working order over the last 18 years with this company and anther landscape company, They have never let me down, They do what they say they are going to do and and have them back to me in a timely manner.I never have had any reworks, it is fixed right the first time .Robert Steele is a big asset to helping me maintain my fleet, He always checks on any TBS and recalls without me asking and he always lets me know what is going on with my fleet. More

Amazing place to buy a car! Great Saleswoman in Lindsey! I had a wonderful experience at Cowell's Ford. Lindsey Stowell was a fantastic saleswoman who made the dealership experience pleasant and easy-going. I had a wonderful experience at Cowell's Ford. Lindsey Stowell was a fantastic saleswoman who made the dealership experience pleasant and easy-going. She was very knowledgeable in regards to the vehicle and the approval process. I also wanted to give a shout out to Jared and the service department. I will surely return to Cowell's Ford as my number one dealer and my number one place for service!! THANK YOU! More

Used to be better Since the personnel turned over in the service department I don't have the confidence that I'm being advised fairly about work that needs to be done o Since the personnel turned over in the service department I don't have the confidence that I'm being advised fairly about work that needs to be done on my car. My car failed inspection last Saturday and I was oversold about what needed to be replaced. When I came in the following Thursday for the necessary repairs, Michael who was wonderful and very helpful to me, straightened out the issue and only ordered what the car needed and not what the guy on Saturday tried to get me to agree to. Another issue is trying to get someone on the phone when you call in. I had to call 4 or 5 times for a shuttle ride after getting voicemail or being transferred by a disinterested receptionist. When paying the bill I noticed that they tried to charge me again for inspection which I caught before I paid. More

Did not do the work I paid for I dropped my F150 off on a scheduled Friday 6 September 2019 @0930 appointment for a "Works" oil change/tire rotation, inspection package. I also ask I dropped my F150 off on a scheduled Friday 6 September 2019 @0930 appointment for a "Works" oil change/tire rotation, inspection package. I also asked them to check my TPS system as my tire pressure warning comes on after 30-45 minutes of driving. I told them I would pick it up Saturday morning. When I called Saturday morning to see what they found on the TPS so I could plan for the expense, I found out they had not even started on the truck yet! They were unable to find anything with my TPS system and said they "retrained" it. Tonight the warning came on as soon as I started the truck. Cannot complain about that though since they did not bill me for that. My concern is that the tires WERE NOT rotated, and that was fairly obvious. There are marks on the sidewalls of the left tires where I got too close to a curb. The marks are in the exact same place!!! I paid for a tire rotation and oil change. Since it is obvious they did not rotate the tires and billed me for it, I have to wonder what else they claimed they did and then did not do. I think I will check my dipstick to make sure the oil at least was changed. Will not be going back there and will pursue legal action if anything happens to my engine. Very disappointed in the dishonesty of telling me they did something when clearly they did not!!! Unfortunately this is not the first time something like this has happened at Cowles Ford in Woodbridge, but it will definitely be the last. The paperwork only gave the name of the service manager, it does not give the name of the person that claims to have done the work. More

Outstanding Customer Service Robert, the service advisor went over and beyond to assist in my service needs. He was attuned to my desires of the service that I asked for on that Robert, the service advisor went over and beyond to assist in my service needs. He was attuned to my desires of the service that I asked for on that specific date. Much thanks to Robert. More

My poor Crown Vic Poor communication from dealer for a safety recall for my headlights. I made appointment 2 weeks ahead, left car, was told at end of day that part not Poor communication from dealer for a safety recall for my headlights. I made appointment 2 weeks ahead, left car, was told at end of day that part not there. Repair was done the next day, but not properly. Lights malfunctioned on way home, and steering not working when turning. I’m afraid the car is not safe to return to the dealer to have it evaluated. More

Service Review Great and honest service. Timely notice of recall and efficient service to have it remedied. My vehicle was returned in a timely manner and clean. Great and honest service. Timely notice of recall and efficient service to have it remedied. My vehicle was returned in a timely manner and clean. More

Routine oil change I have no complaints or shade to cast. The vehicle is running fine and I expect it to continue to run fine. They have a busy office area and are wel I have no complaints or shade to cast. The vehicle is running fine and I expect it to continue to run fine. They have a busy office area and are well staffed to minimize waiting. More

Steering Repair and Alignment Another positive experience with the Service Dept. Brought my truck in for a steering issue and alignment. Robert the service writer was accommoda Another positive experience with the Service Dept. Brought my truck in for a steering issue and alignment. Robert the service writer was accommodating and knowledgeable. He explained the processes and how long the work would take. The technician, Tyler was an excellent source of knowledge; he very quickly discovered a worn tie-rod end. After replacing the tie rod end he aligned my vehicle. It rides great. And, goes down the highway like new! More