Koons Woodbridge Ford

The service was great. The personnel were prompt, professional and courteous. Well done! I have been bringing my car there since before 2014. The cost of service is generally reasonable. professional and courteous. Well done! I have been bringing my car there since before 2014. The cost of service is generally reasonable. More

Customer Service Lacking As someone serving overseas, the ability to talk out the door numbers prior to arriving in the states was critical. I did finally get the data, but i As someone serving overseas, the ability to talk out the door numbers prior to arriving in the states was critical. I did finally get the data, but it took a serious effort. I kept getting contacted by different salesmen and all wanted to start at the beginning and didn’t really seemed concerned whether they received my business. Upon arriving at the dealership to look at a specific truck, I met with yet another sales associate. I went in knowing I was going to buy a specific truck based on a specific package hard to find so it should have been the easiest sell and way to root loyalty. However, the dealership appeared more concerned about their dealer rating than they did developing any sort of customer loyalty. The salesman bullied us in to showing us the dealership without even knowing whether we planned on using the dealership for service or asking if it would be of benefit. Going in to the four hour car buying process, other dealers at least offered us a beverage or showed a little hospitality; this dealer did not and as mentioned, was only concerned about selling me the car and not earning my loyalty. At the end, the salesman has the audacity to tell me any less than a five star rating takes money out of his pocket. I don’t want anyone to be penalized, but this was the same pitch the salesman used when we tried to negotiate the price. Even after mentioning, I received no less than three emails from the salesman talking about the rating and talking about the doom and gloom. One was after I spent the day trying to get in touch with people at the dealership to finalize the deal. Before leaving with the car, the sales manager also felt compelled to introduce himself and one again, pitch the rating in the review. You would think the sales manager would have shown up after we agreed to buy a $60k vehicle and not right before we left-yet one more example on a complete lack of focus on the customer. Bottom line is Ford quality will sell the cars and trucks, the dealer is the customer service interface for these sales and this dealer was average at best during our latest buying experience. If we decide to take our vehicle there for service, we’ll see if their service department is any better than their sales department. More

Service Work on 2008 Escape I brought in my 2008 Escape for Oil Change but also noted we had an odd sound & that the tire pressure sensor was on. They found that both from wheel I brought in my 2008 Escape for Oil Change but also noted we had an odd sound & that the tire pressure sensor was on. They found that both from wheel bearings needed to be replaced and also that my brakes needed to be replaced as well as the two front tier pressure sensors. Major work but they were right on it finding the problems and continued to keep me abreast of the work during the day and finished the work in one day. Matt McCoy went out of his way to help me with the cost in any way he could, keeping me posted on what was happening and was beyond courteous. I hope that he continues to be our rep at Cowles Ford. He is vey much a cut above. More

Buying my first suv I had a great experience with Xavier. He was very knowledgeable he understood my needs and made me feel very comfortable about the whole process. He h I had a great experience with Xavier. He was very knowledgeable he understood my needs and made me feel very comfortable about the whole process. He has also followed up to make sure that I’m happy with my purchase. More

Somehow, my taillight of my new F-150 had been broken. I went to the Cowles’s part department and the woman behind the desk, assured me the part was available. She asked me to go to the service department went to the Cowles’s part department and the woman behind the desk, assured me the part was available. She asked me to go to the service department and schedule a repair. I went over to the manager of the service department and he said bring the truck around and it would be fixed immediately. I did and less than 30 minutes later it was fixed along with a multi-point inspection. I couldn’t believe it had been repaired so quickly. More

Buying a new truck Ahmad met me in the lot and was very helpful in finding the trucks I wanted to look at. Ahmad was friendly and told me everything I needed to know abo Ahmad met me in the lot and was very helpful in finding the trucks I wanted to look at. Ahmad was friendly and told me everything I needed to know about the new F150's. More

Timely - Great Timely and great service. I would come back and have my car serviced by Cowles Parkway Ford again. The staff is friendly and professional. Great Jo Timely and great service. I would come back and have my car serviced by Cowles Parkway Ford again. The staff is friendly and professional. Great Job More

Professional, friendly, fair and quick sales experience. Received very fair trade in price and discounts on new purchase. Sales team did exceptional job from start to finish. Received very fair trade in price and discounts on new purchase. Sales team did exceptional job from start to finish. More

The service was excellent, everything was explained to me, and I was in and out in a reasonable time. I was happy with every thing me, and I was in and out in a reasonable time. I was happy with every thing More

They helped me out of a bind I have bought 4 cars from this dealer ship and they service them all. They are always fair, and great to work with. I had hit something and my front p I have bought 4 cars from this dealer ship and they service them all. They are always fair, and great to work with. I had hit something and my front piece was hitting the ground. They took the car in right away and it was fixed the next day. More