Koons Woodbridge Ford

COWLES FORD JUNE 20 Salesman was very helpful. All of our questions were answered, and we were able to obtain pricing on all the options we were interested in. Finance Salesman was very helpful. All of our questions were answered, and we were able to obtain pricing on all the options we were interested in. Finance Officer was quite interesting and had useful advice. More

So far the brand new tires are smooth riding, not noisy, not wably, very sturdy, fast, beautiful ride, excellent performances, I love my Ford Escape not wably, very sturdy, fast, beautiful ride, excellent performances, I love my Ford Escape More

Cowles Ford of Woodbridge always delivers great prices and customer service. Have been and will continue to be a customer of theirs. Chester Jennings is always a pleasure to work with! and customer service. Have been and will continue to be a customer of theirs. Chester Jennings is always a pleasure to work with! More

Awesome. Very happy and pleased with the service and staff/team. It is important to me to make sure I keep up with my vehicle service/schedule and nice to rece Very happy and pleased with the service and staff/team. It is important to me to make sure I keep up with my vehicle service/schedule and nice to receive maintenance notice and coupons via email when you vehicle is due for maintenances. Great customer service! More

Not even the GM called back It took 2 sales guys to find my truck that was on the lot. Our keys were lost. We were offered $750.00 for our Texas Ranch F150 that was purchased the It took 2 sales guys to find my truck that was on the lot. Our keys were lost. We were offered $750.00 for our Texas Ranch F150 that was purchased there. Our license was lost. The tonneau was not ordered. It took 8 hours to install a tonneau that takes 15 minutes to install. The Sales Manager Araz Akrawi was extremely rude and not helpful. Finally after leaving a with the GM, Adam Dunn, no one even called back. I can not in good conscience recommend this dealer due to the lack of concern for their customers and lack of ethics. Like I indicated this is our second high end truck purchased from this dealership (a Texas Ranch and a King Ranch) and no one from management returned any of our calls. More

We’ve driven Ford’s for over 30 years now. Calls for it has always been a good experience for us in both sales and service department. has always been a good experience for us in both sales and service department. More

Great guy, took care of it in a heartbeat definitely go there all the time for inspection and other jobs. Just would say thank you there all the time for inspection and other jobs. Just would say thank you More

I was taken back by the Labor cost at a time like this. The Labor cost was $450.00. For a check engine light and a 15,000 miles service. The Labor cost was $450.00. For a check engine light and a 15,000 miles service. More

6 month Che k up My Ford Fusion was due for a 6 month check up.. I brought it in at 10:40 and had it by 2:00. Everything went well along with my state inspection. My Ford Fusion was due for a 6 month check up.. I brought it in at 10:40 and had it by 2:00. Everything went well along with my state inspection. More

Dishonest Used Car Manager Signed a deal for a used Escape. Went home and saw the same vehicle advertised for $300 less on Cowles' website. I took a screenshot and emailed it Signed a deal for a used Escape. Went home and saw the same vehicle advertised for $300 less on Cowles' website. I took a screenshot and emailed it to Cowles and talked to the used car manager. He categorically denied that anyone at Cowles lowered the price by $300 online--they took the car off the website by then. I said the screenshot proved it. He then accused me of fraudulently altering the screenshot to get a lower price. Later that day I saw the same car advertised on Cowles' Facebook page--again for the $300 lower price that the used car sales manager denied existed. I left a voice message for the General Manager, but he never called me. We cancelled the deal. I have been a 20 year resident of Woodbridge and have dealt with Cowles on four occasions and they have yet to earn to earn a penny of my money. However, this was the first time it was blatant dishonesty and then accusing us of dishonesty. We liked the salesman--it was the used car manager that was the problem. More