Koons Woodbridge Ford

Worst sales experience ever!!! I bought a Ford ST Explorer from this dealership black Friday. It was sold to me by Lyndsey Stowell. What a horrible sales experience. The vehicle had to be jump-st Explorer from this dealership black Friday. It was sold to me by Lyndsey Stowell. What a horrible sales experience. The vehicle had to be jump-started and left to run for 30 minutes. The car was sold to me dirty and she never went over the vehicle with me. Sent me a picture which was how to download the ford app. I told me to google it. They were giving away Yeti coolers that day when you bought one of the vehicles off the lot. I got an empty box! No cooler inside. My vehicle has been in the shop twice now since I have bought it from that dealership. Both times it had to be towed in. I called and asked over 65 times to speak to someone at Cowles sales to fix my issues but never get any calls back from this dealership. Poor customer service. I bought 5 other vehicles from them in the past but this was the worst experience I ever had. Buying a vehicle should be fun and you should leave excited. Neither one of those things happen. My salesperson went on and on how she almost died trying to jump-start a vehicle and that she is going to school for the skin. I tried before I left after buying my vehicle to have her show me the car, but she stated it is black Friday and I need to make my sales and I have another customer at my desk. I didn't even want her to sell me another vehicle. The last one she pushed on me was horrible. I was there to see another salesperson but she took the sale from him. More

The service department is top notch!!! I wouldn't take my car anywhere else. They are trustworthy, extremely competent and friendly. So glad to have Richard back and as the new service manager. He's the best car anywhere else. They are trustworthy, extremely competent and friendly. So glad to have Richard back and as the new service manager. He's the best! More

On time appointment I had a 4pm service appointment and the attendant got me checked-in and on a shuttle van ride home in less than 30 minutes. I had a 4pm service appointment and the attendant got me checked-in and on a shuttle van ride home in less than 30 minutes. More

Brought my car in for an overdue service and was taken well care of. Initially car wasn't seen due to a Service Writer quitting that day, but they gave me a loaner till my car was done and kept me updated well care of. Initially car wasn't seen due to a Service Writer quitting that day, but they gave me a loaner till my car was done and kept me updated along the way. Will definitely come back. More

The process was easy. The Salesman was extremely helpful and demonstrated awesome professionalism. The overall service was excellent, will recommend all friends to Cowles Ford. and demonstrated awesome professionalism. The overall service was excellent, will recommend all friends to Cowles Ford. More

I had Great experience buying my car from Cowles Ford. Chris is a no-pressure sales person with all the answers. The process was fast, and everyone was very friendly and helpful. Chris is a no-pressure sales person with all the answers. The process was fast, and everyone was very friendly and helpful. More

Love this Dealer and love the people. My family has bought more than 5 vehicles from this dealer and always a pleasure. Antonio helped put me in my new 2019 Ford Ranger and made sure every question I c bought more than 5 vehicles from this dealer and always a pleasure. Antonio helped put me in my new 2019 Ford Ranger and made sure every question I could think of was answered thoroughly. He helped me compare multiple vehicles and packages, and there were no tricks, he was straight up and honest. I am very happy. More

New 2020 Ford Fusion SE - Alto Blue I had an good experience at Cowles Ford while shopping for my new car, low stress and no sales pressure. Overall I gave Cowles 4+ Stars. Lindsey is e I had an good experience at Cowles Ford while shopping for my new car, low stress and no sales pressure. Overall I gave Cowles 4+ Stars. Lindsey is extremely great and easy to work with and I would highly recommend her to assist you for your next Ford purchase, I gave her 5 stars. I gave the price only 4 stars, because of all of the extras that they push on you when you go through the finance department. Leave room for the extra 3 year warranty and Gap insurance. Also, I was pre-approved through my bank, however I still needed to fill-out all of the Ford financial paperwork, which I thought was redundant and a complete waste of my time. More

Great Job! I had an extremely positive experience at Cowles Ford. I was greeted by everyone in the services department. My Explorer was repaired in a timely mann I had an extremely positive experience at Cowles Ford. I was greeted by everyone in the services department. My Explorer was repaired in a timely manner. I am very appreciative that Phillip kept me up on findings and suggestion for my Explorer that I named "Bettie". When Phillip called to let me know that my vehicle was ready, it was a quick and easy process at the cashier's window. Cowles provides great customer service! Vickie G. More

Ford F-150 I has an extremely positive experience at Cowles Ford. I was greeted by a friendly energetic salesman upon entering the dealership. He worked with me I has an extremely positive experience at Cowles Ford. I was greeted by a friendly energetic salesman upon entering the dealership. He worked with me and found a truck that I loved. The process was quick and stress free. Highly recommend Cowles Ford to anyone in search of a vehicle. More