Koons Woodbridge Ford

I was taken back by the Labor cost at a time like this. The Labor cost was $450.00. For a check engine light and a 15,000 miles service. The Labor cost was $450.00. For a check engine light and a 15,000 miles service. More

6 month Che k up My Ford Fusion was due for a 6 month check up.. I brought it in at 10:40 and had it by 2:00. Everything went well along with my state inspection. My Ford Fusion was due for a 6 month check up.. I brought it in at 10:40 and had it by 2:00. Everything went well along with my state inspection. More

Dishonest Used Car Manager Signed a deal for a used Escape. Went home and saw the same vehicle advertised for $300 less on Cowles' website. I took a screenshot and emailed it Signed a deal for a used Escape. Went home and saw the same vehicle advertised for $300 less on Cowles' website. I took a screenshot and emailed it to Cowles and talked to the used car manager. He categorically denied that anyone at Cowles lowered the price by $300 online--they took the car off the website by then. I said the screenshot proved it. He then accused me of fraudulently altering the screenshot to get a lower price. Later that day I saw the same car advertised on Cowles' Facebook page--again for the $300 lower price that the used car sales manager denied existed. I left a voice message for the General Manager, but he never called me. We cancelled the deal. I have been a 20 year resident of Woodbridge and have dealt with Cowles on four occasions and they have yet to earn to earn a penny of my money. However, this was the first time it was blatant dishonesty and then accusing us of dishonesty. We liked the salesman--it was the used car manager that was the problem. More

Buy here but do not trade-in Do NOT trade in your car here! Offered thousands less than KBB trade-in value. I ended up selling my car to another dealer for much more. On the oth Do NOT trade in your car here! Offered thousands less than KBB trade-in value. I ended up selling my car to another dealer for much more. On the other hand, I did get a great price on the truck I bought. And our salesperson Huda was great to work with. More

Low Pressure and Easy Going I have bought three new cars here, and there is no arguing, shaming or any of the other petty things I have encountered at other dealers. They are ju I have bought three new cars here, and there is no arguing, shaming or any of the other petty things I have encountered at other dealers. They are just straight-forward people who let the car sell itself. They don't try to talk you into a more expensive one, they just walk you around to pick out what you want and then they workup the price. If you have a trade-in they seem to be fair about it. In the past their trade-in offer was the same or close to Car-Max. The paperwork is totally automated so signing all of that is relative speedy. You go home in it. I think I got a good price; who ever really knows? More

Courteous and timely This was the first service on my new Explorer. From scheduling to service completion, they provided courteous service and answered all my questions. This was the first service on my new Explorer. From scheduling to service completion, they provided courteous service and answered all my questions. Plus the service was fast. More

EXCEPTIONAL AND REASONABLE PRICING. I appreciate that the facility was clean and set up for social distancing. The Customer Service Representative was helpful and ensured there was mini I appreciate that the facility was clean and set up for social distancing. The Customer Service Representative was helpful and ensured there was minimum contact. It would have been nice if they washed the car and had the television set on a different channel than HVGN; the availability to view CNN, ESPN, etc. would make passing the time more bearable. More

Best service department I’ve ever been to, clean Waiting area, Fast service, great service advisor, great technician cleaned job no oil drips after work. area, Fast service, great service advisor, great technician cleaned job no oil drips after work. More

Excellent and fast Ease of appointment, fast good service. Had the truck towed in the morning for overheating, while the truck was in the shop they repaired the overhea Ease of appointment, fast good service. Had the truck towed in the morning for overheating, while the truck was in the shop they repaired the overheating problem and I had them fix my snifter lever, install a new outside door handle, change the oil & filter More

Great experience as always. Friendly, fast, informative. I've been with Cowles Ford for almost 20 years. Management is always excellent, team is friendly and professional. Always an offer for a ride home o I've been with Cowles Ford for almost 20 years. Management is always excellent, team is friendly and professional. Always an offer for a ride home or to work in the business office. I always look forward to going there, every 5000 miles on every Ford vehicle for about 20 years. More