Koons Woodbridge Ford

Everyone was very nice and informative. Christian was our salesman and Jay was our financial guy. Both were awesome. Christian was our salesman and Jay was our financial guy. Both were awesome. More

This dealer is by far the best I’ve ever been to. Would not buy a truck anywhere else Would not buy a truck anywhere else More

Took my expedition for a major repair, rep didn’t communicate properly, after repairs had to take the vehicle back communicate properly, after repairs had to take the vehicle back More

My salesman, Kevin was awesome when above and beyond to make me comfortable and satisfied with the vehicle, it was everything. He said it would be dealership, took care of a tiny chip in the windshield by make me comfortable and satisfied with the vehicle, it was everything. He said it would be dealership, took care of a tiny chip in the windshield by replacing it with a brand new one before I got there. One of the easiest transactions I ever had had of any dealership super easy to work with the car is excellent. I am very satisfied. I would definitely recommend other customers to the dealership. I’m from Pennsylvania 3.5 hours away. Definitely worth the trip. More

Great service good prices and great sales associates very helpful and patient with all customers. helpful and patient with all customers. More

Outstanding staff support my advisor was awesome and kept me informed throughout the process for my truck me informed throughout the process for my truck More

Alberto at Koons Ford in Woodbridge, VA, is known for his exceptional service. He goes above and beyond to ensure customers are satisfied, providing thorough explanations and efficient solutions for vehicle exceptional service. He goes above and beyond to ensure customers are satisfied, providing thorough explanations and efficient solutions for vehicle issues. His friendly demeanor and professional attitude make every service visit a positive experience. Alberto demonstrated his dedication by working directly with my warranty company. He made sure all the important parts were covered, navigating the complexities of the warranty process smoothly. His proactive approach and attention to detail ensured that I received the maximum benefits, reflecting his commitment to excellent customer service. Throughout my repair process, Alberto ensured I was informed at every stage. His consistent updates provided clarity and peace of mind, making the entire experience transparent and stress-free. His communication skills and dedication to customer satisfaction truly set him apart as an exceptional service representative. To all the mechanics who worked on my vehicle, I want to extend my heartfelt thanks. Your expertise and dedication ensured that my car was repaired to the highest standard. I appreciate the attention to detail and the thoroughness with which you approached every aspect of the repair. Your hard work and commitment to quality are truly commendable. Thank you for your exceptional service and for going above and beyond to ensure my vehicle is in top condition. Thank you to everyone at Koons Ford Woodbridge Va. Even O who brought my vehicle around and the wash team that cleaned my vehicle before it was returned to me. David Perry More

BEWARE! ! Their sales practices are intentionally misleading and untrustworthy. My husband and I identified a vehicle to purchase. We spent several hours comm ! Their sales practices are intentionally misleading and untrustworthy. My husband and I identified a vehicle to purchase. We spent several hours communicating with a salesperson and going through the financial approval process. I repeatedly asked the sale person and the finance person if I could put a deposit down to hold the car as we are 2.5 hrs away and wanted to know the financing rate before we made the drive. We did not get a straight answer from either the salesman or the finance dept and were led to believe we were all set. We were sent the sales offer and told to call back the next morning with our bank's rate so that they could see if they could offer better. I confirmed with the sales person we be there the next day by 1 pm and would be prepared to make the purchase. I get texted today that the car was sold! When I called this morning that said they don't accept deposits. If that had been communicated clearly when I asked, we would have made the drive yesterday. At best that is misleading communication best. The omission of needed information when asked is deceptive in practice. Won't ever get our business. Note car is still listed for sale. More

Employees are extremely knowledgable of their assigned duties and responsibilities. In particular, from scheduling appointments, interpersonal skills, and their overall knowledge maintenance and services. duties and responsibilities. In particular, from scheduling appointments, interpersonal skills, and their overall knowledge maintenance and services. More

I received well needed help from Chester and the financial office. I definitely will go back for service to my car. financial office. I definitely will go back for service to my car. More