Koons Woodbridge Ford

Took our 2020 F250 in for oil change service and to get assistance in getting the Pro Backup Assist to work. James was very helpful and coordinated the effort to arrange for Michael, a service tech to help assistance in getting the Pro Backup Assist to work. James was very helpful and coordinated the effort to arrange for Michael, a service tech to help us. Michael was great and we got the system working. More

Went in looking for a ford ranger. I had already test drove the tacoma and colorado, so i wanted to see what ford had to offer. Walked in no appointment, asked for help and a friendly guy named Luis came drove the tacoma and colorado, so i wanted to see what ford had to offer. Walked in no appointment, asked for help and a friendly guy named Luis came and introduced himself. He gladly allowed me to test drive the truck, and seemed eager to help. The people here are nice and really care bout customer service! Now on to the truck—to me, it is the best of the three—the interior nicer than the tacoma, the engine better than the colorado. And, they were happy to help woth add ons! Lastly, i prepaid for the special maintenance package —do your own research, but my experience was great More

Huda the sales member was amazing. Very informative, efficient and personable. Financial person as well as detail girl very friendly. Huda goes out of her way to be helpful and be sure things went smoot efficient and personable. Financial person as well as detail girl very friendly. Huda goes out of her way to be helpful and be sure things went smoothly More

Called/emailed an appointment to replace headlights to be sure they would have LED headlights in stock. I have a 70 rountrip mile commute...so I asked to wait for the repair believing they would be "ready". sure they would have LED headlights in stock. I have a 70 rountrip mile commute...so I asked to wait for the repair believing they would be "ready". Appointment was for 7:30 and 10:10 they had only one light and need to get another from another dealer......after 6 hours wait time the request repairs were completed. Believe it our not the price was $249.00 per headlight......pricing seemed to me to be outrageous More

The service is always friendly and responsive to our needs. We find it easy to get an appointment that fits us and they call when we can pick up the car. needs. We find it easy to get an appointment that fits us and they call when we can pick up the car. More

Mr Chester Jennings was our salesman, and he did an excellent job. He took the time to discuss the options on the car and even got a few extra items for us. The price was right and the whole staff ma excellent job. He took the time to discuss the options on the car and even got a few extra items for us. The price was right and the whole staff made an extra effort to make sure the vehicle we bought was perfect before we left the lot. More

Have purchased many vehicles here both for my company and personally. Find their prices and willingness to work with you well above average. Brian Cooper is my man when I want to purchase, I will wait to pur personally. Find their prices and willingness to work with you well above average. Brian Cooper is my man when I want to purchase, I will wait to purchase when he is working. I believe I have purchased a minimum of 15 vehicles here each experience awesome. Thank you Brian for making my purchases painless. More

Cowles Ford has a one of the best service representative I have ever came in contact with. James is a true professional that help customers. I have ever came in contact with. James is a true professional that help customers. More

Mgr Lucas and Tech Tom did a great job and worked very hard with the warranty company several times to get my vehicle back on the road. It is greatly appreciated and I hope they are recognized for thei hard with the warranty company several times to get my vehicle back on the road. It is greatly appreciated and I hope they are recognized for their customer service. More

Brian Haynesworth was awesome! Lucas and the service department were equally supportive in getting the vehicle out of the service process. Sales Managers helped with the details! Great TEAMWORK!! department were equally supportive in getting the vehicle out of the service process. Sales Managers helped with the details! Great TEAMWORK!! More