Koons Woodbridge Ford

I thoroughly enjoyed my service visit. The staff was fantastic. The service was quick and efficient. I couldn't have had a better experience anywhere else fantastic. The service was quick and efficient. I couldn't have had a better experience anywhere else More

Employee was courteous and they promised me last time to wash my car (detailed) because I had bad experience last time. They kept the promise and did a good job! wash my car (detailed) because I had bad experience last time. They kept the promise and did a good job! More

Cowles Parkway Ford provided excellent (5-star) service for my Ford F150. It was easy to schedule a service appointment. The maintenance was performed well within the allotted time and at a reasonable pric for my Ford F150. It was easy to schedule a service appointment. The maintenance was performed well within the allotted time and at a reasonable price. More

Everyone that I came in contact with was very friendly. Everyone seemed to love working there. I was very happy will my salesman Will he was very nice and polite. I would buy from them again. Everyone seemed to love working there. I was very happy will my salesman Will he was very nice and polite. I would buy from them again. More

Very good dealership - been buying vehicles from for probably over 30 years. Very helpful, friendly, very low pressure salesmen, when I decided to buy the truck, getting through the purchase process was probably over 30 years. Very helpful, friendly, very low pressure salesmen, when I decided to buy the truck, getting through the purchase process was fast. More

Excellent service Professional Very helpful James was Excellent service Professional Very helpful James was very nice and professional and very polite I think cowles has the best customer service Excellent service Professional Very helpful James was very nice and professional and very polite I think cowles has the best customer service Very happy with the service More

Paint peeling off my 2017 Escape purchased new from this dealership. They refuse to help fix it. Never buy a Ford. This is a pic https://imgur.com/5oPAhpm dealership. They refuse to help fix it. Never buy a Ford. This is a pic https://imgur.com/5oPAhpm More

Professional and courteous service department. Fully explain problems and solutions. Quickly resolve issues and provide timely updates. Would not hesitate to recommend to family and friends. explain problems and solutions. Quickly resolve issues and provide timely updates. Would not hesitate to recommend to family and friends. More

Though I usually have no problems here i have had 2 bad Though I usually have no problems here i have had 2 bad experiences from this service department. First was a request for a brake service which was Though I usually have no problems here i have had 2 bad experiences from this service department. First was a request for a brake service which was not performed followed by the subsequent service that resulted in new rotors and pads when i could have avoided the purchase of the new rotors had they been serviced when i asked originally. Second bad experience... Sent truck in for squeaking noise when turning wheel and loud clunking when driving over small bumps or pot holes. Could not replicate clunking and was told the front shocks were bad and needed to replace to fix the squeaking. So with new shocks on i head home. I found the squeaking was still there. I climbed under my truck to diagnose the issue myself and found a nut completely loose in my suspension. They towed my truck back to the dealer to fix and assured me the squeaking problem was due to the loose nut and delivered my truck back to me 1.5 days later. Bottom line i still have minor clunking and i still have a squeak! I think i will go elsewhere for everything but a simple oil change. More

took 3 hr for Oil Change and they recommend additional services but with out parts or labor pricing total waste of time wouldn't recommend them to ANYBODY services but with out parts or labor pricing total waste of time wouldn't recommend them to ANYBODY More