Koons Woodbridge Ford

I was "looking" at buying a new/used vehicle for myself. After looking forever online and visiting a few dealerships just to see, Cowles Ford hit the mark. Some dealerships that I went to kept pushing me to After looking forever online and visiting a few dealerships just to see, Cowles Ford hit the mark. Some dealerships that I went to kept pushing me to buy and no one likes that. When I went to Cowles Ford I walked around the lot just to look. After I went inside for some questions, I was greeted by Chad Krick. He was helpful in answering my questions and wasn't pushy. I ended up finding a car that I liked and he explained the entire process from start to finish. He also helped me get the most value for my trade in. The gentleman in finance understood my price range and worked with me to get the numbers I needed. This was definitely my best car buying experience! More

I won't be coming back... Service in this place is terrible... this place has a huge lack of diversity. I had a scheduled appointment for oil change and it took 2 hours... whats the point terrible... this place has a huge lack of diversity. I had a scheduled appointment for oil change and it took 2 hours... whats the point More

Sam was great to deal with. Made an appointment to see a new car. He was waiting for me and spent a lot of time showing me all the features on the vehicle and explaining how they work. Didn’t feel pressur new car. He was waiting for me and spent a lot of time showing me all the features on the vehicle and explaining how they work. Didn’t feel pressured while considering a purchase. The sale was handled professionally and quickly. More

We really appreciated the welcoming environment from all the folks at Cowles Parkway Ford. We enjoyed dealing with you all on top of getting exactly what we wanted in a truck and price. Thanks for finding a the folks at Cowles Parkway Ford. We enjoyed dealing with you all on top of getting exactly what we wanted in a truck and price. Thanks for finding a way to work with us to get us this truck for our business. More

Jared Kreamer was great to work with. He explained what service would be done and how long it may take. Excellent representative of Coles Ford. service would be done and how long it may take. Excellent representative of Coles Ford. More

Made an appointment three weeks ahead for a Takata air bag replacement. Called the night before to make sure my appointment was scheduled and that a free rental was available, and I was assured that a Fo bag replacement. Called the night before to make sure my appointment was scheduled and that a free rental was available, and I was assured that a Ford Taurus would be available. When I showed up for my appointment, I was told that no free rental was authorized for my recall service. After making it clear that was incorrect, the service rep spent twenty minutes reading the recall bulletin only to find that a free rental vehicle was authorized. But then I was told that no vehicle had been reserved for my use and all rental vehicles were on a first come first serve basis and they were all gone. I asked to speak to the service manager and was told he was too busy to talk with me. I asked to talk to the general manager, but was told he was not in the building and there was no way I could talk to him by phone. I left the dealership disgusted with the way I was treated and will never go back to Cowles Parkway Ford again. What a disgusting place! More

Chester was great and worked extremely hard to solidify the sale quickly for us as we were under a time crunch. Not only was he able to make it happen he beat out 3 other dealers in the area! the sale quickly for us as we were under a time crunch. Not only was he able to make it happen he beat out 3 other dealers in the area! More

I only had a warranty work accomplished . I was in and out quickly and the service staff was very kind and helpful and the coffee service was good. out quickly and the service staff was very kind and helpful and the coffee service was good. More

Easy, professional, and quick. Brought my f250 in for a recall and James took care of the rest. Highly recommend the Cowles Ford service department. recall and James took care of the rest. Highly recommend the Cowles Ford service department. More

Sales Rep listened, didn’t waste time, and made the process actually hassle free and enjoyable!!! I would recommend customers ask for Chris to help them meet their automobile wants/needs. process actually hassle free and enjoyable!!! I would recommend customers ask for Chris to help them meet their automobile wants/needs. More