Koons Woodbridge Ford

The service department said they changed all four wheel hubs and billed Ford under warranty. The hubs were never changed. It took me 3 months to prove to Ford and the dealership that the service had not be hubs and billed Ford under warranty. The hubs were never changed. It took me 3 months to prove to Ford and the dealership that the service had not been completed. In the meantime, I had to drive with potentially dangerous hubs. Ford eventually paid to replace the hubs. I had the work done at a different dealership and would never go back to Cowles for service. The service manager and general manager were rude up until the day I proved them wrong!! More

So I was there on 9/27 night to buy a vehicle. I filled out the credit application with my wife as co-signer online. I have told these guys at dealership run the credit first to know the interest rate, etc out the credit application with my wife as co-signer online. I have told these guys at dealership run the credit first to know the interest rate, etc. yet the salesman Brian Haynesworth kept insisting to do the buy paperwork. An hr passed by, they said my wife credit report is locked and needed to get unlocked. if they were to do what i asked them - run credit first, i would have not wasted 2 hrs of my life. so people, don't buy from this dealership cause they don't see customers value and important first. More

The service is nasty I left my car for service on Friday to pickup on Saturday I called Saturday around 4 pm they do anything at this time and just said sorry is our mistake and can be ready on next Tuesday to pickup on Saturday I called Saturday around 4 pm they do anything at this time and just said sorry is our mistake and can be ready on next Tuesday I day after Labor Day for this is unacceptable More

I stick with Cowles service department after purchasing my certified used Ford F-150 back on March 1, 2017. The service and staff are just great, 5 stars YES. But their extended service plan SUCKS. RIP off my certified used Ford F-150 back on March 1, 2017. The service and staff are just great, 5 stars YES. But their extended service plan SUCKS. RIP off,SCAM More

I stick with Cowles mostly because of the service department. All the staff and service techs are knowledgeable and friendly, and it's the only place I trust with my C-Max, especially now that the mo department. All the staff and service techs are knowledgeable and friendly, and it's the only place I trust with my C-Max, especially now that the model had been discontinued. More

I bought the truck from Cowles because of the service team. Even with the problems of the pandemic they managed to get quality work in reasonable time. I know my truck is in the best shape possible. team. Even with the problems of the pandemic they managed to get quality work in reasonable time. I know my truck is in the best shape possible. More

We were given a day for factory recall they didn't have the parts had to come back another day. Was told we were first not sure it would work the parts had to come back another day. Was told we were first not sure it would work More

I know that I bought a 2010 F-150 and everything will not be discovered on the vehicle at first sight. When i arrived home with the vehicle and went over it. I noticed that it had 4 cracks in the wind shie be discovered on the vehicle at first sight. When i arrived home with the vehicle and went over it. I noticed that it had 4 cracks in the wind shield and the front left drivers side tire had a slit in it and can pop at anytime. I notified my sales rep. of the things that i have found and he advised me that the main crack in the wind shield was done when he was driving the vehicle up to drop it off to me. The sales rep. advised me that he informed his manager of the items that was found and he came back with the answer of Sorry Mr. Potts, but my manager advised me that it was nothing that they could do to help me. It's really making me upset about the out come because if they cannot help me on the little small issue as of this that wasn't my fought at all. How can I trust this company of anything else or send any of my people there. More

Great service as always. Andrew was very helpful. Once I identified that I had an extended warranty, he made certain to let me know what was and was not covered. I identified that I had an extended warranty, he made certain to let me know what was and was not covered. More