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Koons Woodbridge Ford
Woodbridge, VA
422 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 422 reviews
May 01, 2022
Overall it was a great experience and the recall work was done well. My only nit is that the time took longer due to the need to get parts from off site and I would have appreciated a text, email or call to done well. My only nit is that the time took longer due to the need to get parts from off site and I would have appreciated a text, email or call to update my expectations. More
by Hamil3693
Employees Worked With
Alex
April 22, 2022
They are horrible. And not very honest! There communication skills suck. My car has been in the shop literally 7 times since April 2020. It has been in for the same iss And not very honest! There communication skills suck. My car has been in the shop literally 7 times since April 2020. It has been in for the same issue, transmission issues. I purchased my car new in March 2020. More
by Zan667
Employees Worked With
Changes all the time
April 15, 2022
Great and very professional with all the headache and stress the advisors go through 6 stars to Janet, Christina, sashin and Katie excellent stress the advisors go through 6 stars to Janet, Christina, sashin and Katie excellent More
by Simon.lumpkin
Employees Worked With
The whole advisor staff and JANET
April 12, 2022
I had an issue with getting the title to my new Ford Explorer squared away and Curtis Graves got it taken care of the same day. I went into the dealership about 3 weeks earlier and talked to a sales ma Explorer squared away and Curtis Graves got it taken care of the same day. I went into the dealership about 3 weeks earlier and talked to a sales manager and he assured me it would be fixed but did not follow through. Curtis made me feel like my issue was a priority and he proved it was. Thank you Curtis!!!!! More
by scotts656
Employees Worked With
Curtis Graves
March 26, 2022
I first visited this dealership when it was Cowles. I wondered if it would be as pleasant an experience now that it was Koons. A flat tire gave me an unscheduled opportunity to find out. I was very I wondered if it would be as pleasant an experience now that it was Koons. A flat tire gave me an unscheduled opportunity to find out. I was very pleasantly surprised. The staff was very pleasant, efficient, and accommodating. I very much appreciated working with Sachin Ramjoo. The dealership was clean and inviting. I actually got some work done while I was waiting! I will definitely be returning for my routine maintenance. More
by chinok91
Employees Worked With
Sachin Ramjoo
March 24, 2022
After providing a diagnostic code, they charged me $160 anyway. They quoted the job at $760 and apparently inspected my car beyond what I asked because they asked for another $300 for an unrelated service. anyway. They quoted the job at $760 and apparently inspected my car beyond what I asked because they asked for another $300 for an unrelated service. I declined the work and found an auto shop that completed the initial job for only 280. They also only charged $100 for the diagnostic and then waived it when I had the work done. While I understand how the diagnostic fees work, the dealership charges $60 more for the same service. Thieves. I will not return to this dealership for mechanics or for a car purchase. I will advise everyone I know not to use this dealership. More
by Ms
Employees Worked With
Christina
March 19, 2022
My service Advisor was really Great , I walk in at 8:20 for my service at 8:30 he took in right way and got my inspection done very quickly Thank you for the great service. for my service at 8:30 he took in right way and got my inspection done very quickly Thank you for the great service. More
by Jose Gomez
Employees Worked With
Simon Lumpkin
