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Koons Woodbridge Ford
Woodbridge, VA
407 Reviews
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Showing 407 reviews
March 24, 2022
After providing a diagnostic code, they charged me $160 anyway. They quoted the job at $760 and apparently inspected my car beyond what I asked because they asked for another $300 for an unrelated service. anyway. They quoted the job at $760 and apparently inspected my car beyond what I asked because they asked for another $300 for an unrelated service. I declined the work and found an auto shop that completed the initial job for only 280. They also only charged $100 for the diagnostic and then waived it when I had the work done. While I understand how the diagnostic fees work, the dealership charges $60 more for the same service. Thieves. I will not return to this dealership for mechanics or for a car purchase. I will advise everyone I know not to use this dealership. More
by Ms
Employees Worked With
Christina
March 19, 2022
My service Advisor was really Great , I walk in at 8:20 for my service at 8:30 he took in right way and got my inspection done very quickly Thank you for the great service. for my service at 8:30 he took in right way and got my inspection done very quickly Thank you for the great service. More
by Jose Gomez
Employees Worked With
Simon Lumpkin
March 18, 2022
Everything went smoothly. My advisor stayed in touch, my vehicle was fixed, and it runs like it should. Will definitely keep coming back! My advisor stayed in touch, my vehicle was fixed, and it runs like it should. Will definitely keep coming back! More
by Jen&Ford
Employees Worked With
Simon
March 18, 2022
Kathryn was wonderful she let me know about what was going on with my vehicle she was great. They took care of my vehicle in good time.and it runs great. going on with my vehicle she was great. They took care of my vehicle in good time.and it runs great. More
by maryellagaddie
Employees Worked With
Kathryn Quinn
March 13, 2022
Worst experience with a dealer I’ve ever had. If you can put up with crazy levels of BS you may get the vehicle you want at a good price. I did, but I would not go through it again. Will not If you can put up with crazy levels of BS you may get the vehicle you want at a good price. I did, but I would not go through it again. Will not communicate. Took 2 days for someone to contact me about coming to look at the vehicle. First step in the door they inspected my truck for trade and took $1500 off the trade number they gave me for a taillight bulb out. I knew this was BS because the truck had a horrible timing chain slap and they didn’t hear it. vehicles not ready for sale. Tailgate wouldn’t open, power steps stuck, recall work not addressed, accessory bed hooks missing (under back seat) spare key missing (in glove box) then they try to add a $1000 fee to inspect the vehicle before sale which they are required by law to do anyways and obviously didn’t. Vehicle passed inspection with illegal tint which I had to handle on my own when I took it in for inspection in my state. finance department try’s to pull fast ones. will not accept out of state bank check, then can only do about 13% interest trying to get the money back they took off to get you in the door. The more of the extras you decline the higher the interest goes. Service department very questionable (advisor was very nice) They couldn’t fix the stuck steps, said it needed $3000 new steps. I had them take $1500 off the price and fixed them with spray lubricant at home. They agreed in contract to fix the tailgate, so I scheduled a service and drove 3 hours to find they didn’t have the part in stock. Eventually they located one. Took 3 months to get a license plate. I had to get Ford corporate involved just to get Koons to respond to me after sale. The job was reassigned to Joselyn Hernandez who handled it right away (thank you Joselyn) I would avoid at all cost, even if the vehicle is priced way below market like mine was, it’s just not worth the 9 hours in the dealer and 3 month prolonged headache following. More
by Zesiger
Employees Worked With
Daquan Whitfield, Joselyn Hernandez
January 21, 2022
Paid $20k markup on a new 2021 Bronco. During the transaction we decided to order the all weather floor mats and it cost us an additional $300+. It's been almost a month and have been given the Runa transaction we decided to order the all weather floor mats and it cost us an additional $300+. It's been almost a month and have been given the Runaround every time I call. Last person I talked to said they were never even ordered (20 days later!) and was supposed to call me back days ago. Still nothing. Not to mention see found a chip in the drivers side window where the lot security device was, never got the regular carpet rear floor mats, and our sales person didn't take even 2 minutes to show us the features on the bronco we had just paid $57k for. STAY AWAY! More
by Jonathanlavezzo
Employees Worked With
John
