Koons Woodbridge Ford

Drove over an hour away to buy a car. Started the paper work shook hands on the agreement. Last step was to sign papers with finance. Came back the next day & they sold the car the night Started the paper work shook hands on the agreement. Last step was to sign papers with finance. Came back the next day & they sold the car the night I left. No courtesy call or text. I have proof I was promised a call. More

Excellent interaction with Jeffrey, salesman. Solid interaction with his sales manager. Only small negative was the length of time between arriving with a clear intention of buying the vehicle Solid interaction with his sales manager. Only small negative was the length of time between arriving with a clear intention of buying the vehicle until I drove my new vehicle off the lot. More

Customer service was great. Very friendly, helpful, and professional. Service diagnoses was longer than expected.vehicle did not need repairs recommended. Very friendly, helpful, and professional. Service diagnoses was longer than expected.vehicle did not need repairs recommended. More

Well have never had any problems with the service from purchasing four cars in the past 10 years to a good service department specifically Mr. Small attention to insure that my car was taken care of. purchasing four cars in the past 10 years to a good service department specifically Mr. Small attention to insure that my car was taken care of. More

Vehicle was returned to me with a dirty interior. What appeared to be grease or oil was observed all over the leather seat cover on the passenger side of the car. This condition did not exist befor What appeared to be grease or oil was observed all over the leather seat cover on the passenger side of the car. This condition did not exist before the car was serviced. They didn’t have the decency to clean up after a messy mechanic. Fortunately, I was able to remove the great off the seat covers and the no grease made it to the fabric of the seats. There is always something with this dealer! New ownership, same horrible customer experience!! More

Had a recall appointment. Andrew Hodges got the work order filled out promptly and answered other maintenance questions I had. Service was finished very quickly--before I fi Andrew Hodges got the work order filled out promptly and answered other maintenance questions I had. Service was finished very quickly--before I finished reading my newspaper. More

Great service and knowledgeable staff. Service center is friendly and thorough with the vehicle. The Service center is friendly and thorough with the vehicle. The More

Making an appointment was quick and easy and the service on my truck was done in a timely manner. on my truck was done in a timely manner. More

Andreas Small was a pleasure to work with. He was a very caring and pleasant person. He was a very caring and pleasant person. More

Great service and customer service. Would happily recommend to others. I will continue to used their service in the future. Would happily recommend to others. I will continue to used their service in the future. More