Koons Woodbridge Ford

If it would let me I would give them 0 stars. This service department has to be the worst managed dealership on the east coast. My advisor Aki Munoz told me the technician was doing a diagnostic This service department has to be the worst managed dealership on the east coast. My advisor Aki Munoz told me the technician was doing a diagnostic and would get back with me soon. This is what I was told 3 different times. My truck was there 6 hours so I got a Lift ride to check on my truck when I got there they gave me a print out and NOTHING had been looked at after being there for 6 hours. I asked why because I had set up an appointment two weeks earlier. I was told by Aki that the appointment was to pull it into the service bay only, didn't mean it was going to have anyone working on it. My advice is to Stay as far away from this place as possible. 0 stars More

Great, friendly, and reasonable service. Would not take car anywhere else. Highly recommend the service department. Would not take car anywhere else. Highly recommend the service department. More

Work was completed on time and when I was told to expect the job to be done. This is very important to me the job to be done. This is very important to me More

William Moten Jr did a FANTISTIC JOB for my deal! ! He was active in my deal from start to finish. PLEASE SEE HIM!!! Lee Abdullahi was my finance manager. He worked out a GREAT deal for me on m ! He was active in my deal from start to finish. PLEASE SEE HIM!!! Lee Abdullahi was my finance manager. He worked out a GREAT deal for me on my vehicle that I am totally pleased. with, his 10+ years of experience in finance is noteworthy. More

Terrible. Avoid at all cost. Will never by another ford. Rude, unresponsive and didn’t value my time as a customer. Avoid at all cost. Will never by another ford. Rude, unresponsive and didn’t value my time as a customer. More

I got a courteous and welcoming response from everybody. I appreciated the Excellent expert, and professional advice. I felt confident in the advice and service that was provided to me! I appreciated the Excellent expert, and professional advice. I felt confident in the advice and service that was provided to me! More

Upon my arrival, I was greeted and checked in with concern for my vehicle needs. concern for my vehicle needs. More

Very quick and courteous service. Sachin was very helpful and provided updates on my car's status which I really appreciated. Sachin was very helpful and provided updates on my car's status which I really appreciated. More

very happy to work with Reginald garland (service advisor) he made sure everything was taken care of with my ford explore I am very happy with there service 10 out of 10 advisor) he made sure everything was taken care of with my ford explore I am very happy with there service 10 out of 10 More

Took longer then I thought but I’m thrilled they had the tires in stock. tires in stock. More