Koons Woodbridge Ford

Making an appointment was quick and easy and the service on my truck was done in a timely manner. on my truck was done in a timely manner. More

Andreas Small was a pleasure to work with. He was a very caring and pleasant person. He was a very caring and pleasant person. More

Great service and customer service. Would happily recommend to others. I will continue to used their service in the future. Would happily recommend to others. I will continue to used their service in the future. More

Thank you Derek Anderson for making my experience with Koons a very positive one. Derek was very knowledgeable, helpful and professional throughout the process; he was totally engaged by providing excell Koons a very positive one. Derek was very knowledgeable, helpful and professional throughout the process; he was totally engaged by providing excellent assistance and suggestions; making my new vehicle beautiful and unique to me! I am thankful and appreciative I had someone to see it through from cradle to grave. I also want to thank Jay in financing for his professionalism and great advice and Gabriela for her providing attentive sales assistance. The Koons management team and staff worked together to assist me kindly, professionally and cohesively making it a great experience! Thank you everyone! Deepest appreciation and gratitude, Amy Barnett More

I previously owned 4 Ford vehicles. I was always impressed with vehicle service. Current service of a non-ford vehicle at a Ford dealership is outstanding.This is probably my most value I was always impressed with vehicle service. Current service of a non-ford vehicle at a Ford dealership is outstanding.This is probably my most valued service in auto ownership. More

Ronny Valdez was a great, relaxed knowledgeable salesman and felt confident on buying a vehicle from him. We started with internet viewing and then Ronny took additional photos to reassure me of what I want and felt confident on buying a vehicle from him. We started with internet viewing and then Ronny took additional photos to reassure me of what I wanted to know. No pressure just help when I asked. Told him I could be there in a couple of days to look at (live three hours away) scheduled a meet and truck looked beautiful, clean and ready for a test drive. Ronny was better in person! Felt he was there for me. Purchased vehicle and had excellent financial rep in Mohamed Abdelrazek. Didn’t need financing but reviewed options and offered additional coverage and accepted my decisions without pressure. I would have no problem purchasing another car from Ronny and working with Mohamed again. More

I buy this truck 54 thousand dollas and buy primium package warranty and i take to the dealer tail light don work and they say doesn cover koons dealer the wors dealer i never buy a car from then bad package warranty and i take to the dealer tail light don work and they say doesn cover koons dealer the wors dealer i never buy a car from then bad service More

Be careful, your about to get screwed! I bought a used 2018 f150 10/28/2022. Drove the truck off the lot around 6pm. Check engine light came on in less than 24 hours. Po420 and Po430 c I bought a used 2018 f150 10/28/2022. Drove the truck off the lot around 6pm. Check engine light came on in less than 24 hours. Po420 and Po430 codes. BOTH cat converters were bad! I accused them of clearing the codes to sell it and I stand by my accusation! There is about a zero chance they didn’t know about it and both converters went bad at the exact same time. After several days and speaking to many different people I decided to take it to a dealer closer to me, as it was covered by Fords warranty and a TSB. Cat Converters are on back order with no idea when they will be in. No loaner car available. I have owned the truck for a month next week and haven’t been able to use it yet! They will smile and be nice while your getting stabbed in the back! Today I received a bill for an extended warranty that I specifically turned down. Someone in that dealership fraudulently signed me up for it after I said NO. When I spoke to the manager he said he remembered me denying it and that it was fraud and I should just ignore it. I called the billing company and they said it was set up by Koons Ford of Woodbridge. Conclusion to this problem is still unknown! I’d like to say use another dealer but I’m not sure they would be any better. My experience has not been good! Bad service and outright fraud. Shop at your own risk…… More

Debi Compton - thank you for your oversight of my service. It was on time and completed in a reasonable time. Thank you service. It was on time and completed in a reasonable time. Thank you More

First time under new management. Staff seem efficient. I did have to go up to the front desk 2 hrs and 30 minutes for an oil change. My paper work was on a desk. Another emplo Staff seem efficient. I did have to go up to the front desk 2 hrs and 30 minutes for an oil change. My paper work was on a desk. Another employee checked me out. More