Koons Woodbridge Ford

Title: Disappointed After Years of Loyalty – Ford Service Failure I’ve been a loyal customer of Ford for years, purchasing all my vehicles and getting service at the same dealership ever since it was Cowl Failure I’ve been a loyal customer of Ford for years, purchasing all my vehicles and getting service at the same dealership ever since it was Cowles Ford. Recently, I took my truck in for an oil change and tire rotation, and was informed that the differential seal was leaking. The dealership quoted me $500 to fix it. While I understand that repairs are sometimes necessary, what I don’t understand is the complete lack of support from both the dealership and Ford itself, especially considering my vehicle is just barely out of warranty at 64,000 miles. I had hoped that Ford would stand by its products, but apparently, that’s not the case. The fact that they’re unwilling to help or even offer any sort of goodwill assistance after all the business I’ve given them speaks volumes. As a result, I’ll be taking my future purchases and service elsewhere. I’m extremely disappointed in how my loyalty has been overlooked, and it’s clear that this dealership and Ford in general are not concerned with retaining long-term customers. I’ll be shopping for my next vehicle elsewhere, and I highly recommend others to consider the level of service and support before committing to Ford. More

Sold Me a Toyota Sienna with Hidden Body Work — Felt Cheated DONT TRUST THEMMMM!!!! I recently purchased a used Toyota Sienna Hybrid from this dealership. Despite dealing with a rude and unprofessio Cheated DONT TRUST THEMMMM!!!! I recently purchased a used Toyota Sienna Hybrid from this dealership. Despite dealing with a rude and unprofessional manager, I still went ahead with the purchase. Later, when I took the vehicle to a mechanic, I was told that the car had extensive body work done all over — something the dealership never disclosed. When I tried to return the vehicle, even for a lesser amount, they ignored my calls. The sales associate, Jeff, and his manager were both discourteous and unhelpful throughout the process. I feel completely misled and disappointed by this experience. More

Andrew hooked us up with solid, quick service. In and out faster than expected. Very easy and friendly for first visit to dealership. In and out faster than expected. Very easy and friendly for first visit to dealership. More

Thanks for the professional & friendly service. I appreciate the advice given & all the updates step by step. James Made me feel welcome to the Dealership. I appreciate the advice given & all the updates step by step. James Made me feel welcome to the Dealership. More

Very professional and courteous staff. My vehicle was accepted, the issue resolved the same afternoon My vehicle was accepted, the issue resolved the same afternoon More

Kevin Beasley top service advisor. , he was AMAZING.,excellent customer service. I will recommend him to my fellow colleagues. He made this visit one of the best that I have ever encoun , he was AMAZING.,excellent customer service. I will recommend him to my fellow colleagues. He made this visit one of the best that I have ever encountered with any Ford Company. More

Kevin Beasley provided Outstanding service during my recent visit for both routine and unscheduled maintenance. He was polite and professional with every interaction. He provided clear, concise inform recent visit for both routine and unscheduled maintenance. He was polite and professional with every interaction. He provided clear, concise information thoughout the process ensuring all my questions were answered and I had what I needed to make an informed decision. Phenomenal experience !!! Looking forward to my next visit. More

Sercice call was excellent. Easy to schedule, accommodated a last minute change. Professional, prompt and kept me informed through the service. Easy to schedule, accommodated a last minute change. Professional, prompt and kept me informed through the service. More

I have to commend the "extra mile" Koons Ford traveled to help me purchase a Ford F150 from them and get it imported into Massachusetts. I was searching for a particular trim level that was readily availabl help me purchase a Ford F150 from them and get it imported into Massachusetts. I was searching for a particular trim level that was readily available at their dealership, they figured out how to import it into MA (which is notorious for being difficult to deal with). My hat is off to the sales department! Thank you. More

Super friendly staff, they helped me with my decision when choosing my cars and the entire process. Many thanks to Erick R. Guerra and Mr. Ally for their time. when choosing my cars and the entire process. Many thanks to Erick R. Guerra and Mr. Ally for their time. More