Koons Woodbridge Ford

The car shopping experience should be one that allows for careful consideration, not undue pressure from the dealership. It should involve time spent exploring options, test driving vehicles, and making a de careful consideration, not undue pressure from the dealership. It should involve time spent exploring options, test driving vehicles, and making a decision based on genuine interest. Unfortunately, my recent experience at Koons Ford in Woodbridge, VA has prompted me to share my concerns. I visited the dealership this morning and had a positive initial interaction with the salesperson. I inquired about the availability of a specific vehicle for a test drive, to which the salesperson assured me he would check with his manager. Upon returning, he informed me that the manager had agreed to make an exception and allow us to test drive the vehicle. However, when the salesperson went to retrieve a dealer plate, he returned with the general sales manager. This “general sales manager” approached us without properly introducing himself. He sternly told me, in front of my family, that unless we were prepared to make a purchase that day, a test drive would not be permitted. Even my children were questioning how someone could decide what car they would want to purchase without a test drive. I couldn’t agree more. This interaction left me not only disappointed but also concerned about the treatment I received. I felt there was bias present in the manager’s behavior, possibly based on assumptions about our intent or ability to purchase a vehicle in this price range. It was a disheartening experience that I felt was both unprofessional and discriminatory. As a result, I strongly advise potential customers to consider other dealerships where you will be treated with respect and professionalism throughout the entire process. I will never be returning to Koons Ford. More

The car shopping experience should be one that allows for careful consideration, not undue pressure from the dealership. It should involve time spent exploring options, test driving vehicles, and making a de careful consideration, not undue pressure from the dealership. It should involve time spent exploring options, test driving vehicles, and making a decision based on genuine interest. Unfortunately, my recent experience at Koons Ford in Woodbridge, VA has prompted me to share my concerns. I visited the dealership this morning and had a positive initial interaction with the salesperson. I inquired about the availability of a specific vehicle for a test drive, to which the salesperson assured me he would check with his manager. Upon returning, he informed me that the manager had agreed to make an exception and allow us to test drive the vehicle. However, when the salesperson went to retrieve a dealer plate, he returned with the general sales manager. This individual, whom I will describe as an older African American male, approached us without properly introducing himself. He sternly told me, in front of my family, that unless we were prepared to make a purchase that day, a test drive would not be permitted. Even my children were questioning how someone could decide what car they would want to purchase without a test drive. I couldn’t agree more. This interaction left me not only disappointed but also concerned about the treatment I received. I felt there was bias present in the manager’s behavior, possibly based on assumptions about our intent or ability to purchase a vehicle in this price range. It was a disheartening experience that I felt was both unprofessional and discriminatory. As a result, I strongly advise potential customers to consider other dealerships where you will be treated with respect and professionalism throughout the entire process. I will never be returning to Koons Ford. More

We purchased a used car and during negotiations inquired about the remaining tire tread life. We were provided 2 pictures of a tire gauge on a tire indicating acceptable wear. We dealt in good faith and agr about the remaining tire tread life. We were provided 2 pictures of a tire gauge on a tire indicating acceptable wear. We dealt in good faith and agreed on a price that did NOT take new tire purchase into account. During the process we were assured more than once by the sales person and a manager that the car would have no problem passing MD inspection. In addition to a wheel bearing issue that was not evident during the test drive, (we will be looking at a $500-$600 repair down the road) the two rear tires did not pass in MD. The manager would not budge on replacement of just these two tires (as an AWD vehicle it will also need a 3rd tire replaced to prevent differential damage due to uneven tread) or even consider splitting the cost, nor cancellation of the sale, stating that they are not responsible for the car passing in MD. Even allowing for this, after reviewing VA inspection standards, I am not sure the tires should have passed in VA either. He offered a 7 day exchange, but there is not another vehicle we are interested in, even if we trusted them not to try and slip something past us again. He also offered to sell us new tires at a "discount" that is higher than what we were quoted by our local mechanic. We contacted VA OAG and they are aware of NOVA car dealers taking advantage of MD buyers and this dealer has had previous complaints. If you are from MD stay away from this dealer! More