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Koons Woodbridge Buick GMC

Woodbridge, VA

4.2
61 Reviews

14530 Jefferson Davis Hwy

Woodbridge, VA

22191

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Showing 61 reviews

November 04, 2023

They kept me informed of the aspect of my service and when they would complete More

by wgoldenjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Morningstar
Nov 06, 2023 -

Koons Woodbridge Buick GMC responded

We are glad to hear that our team kept you up to date on your vehicle. Thank you for choosing Koons Woodbridge Buick GMC!

Nov 06, 2023 -

wgoldenjr responded

I have been going to Woodbridge GMC since I bought my vehicle in 2004. They always ensure I am kept informed to what is needed to keep my vehicle in tip top shape.

October 02, 2023

They are on time fix what needs to be fixed and doesn’t sugar coat the cost but works with the clients. Wonder people !!! More

by Nanloeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Groleau
Oct 02, 2023 -

Koons Woodbridge Buick GMC responded

We appreciate your feedback! It's great to know that our team at Koons Woodbridge Buick GMC was able to provide you with timely and honest service. Thanks for choosing us!

September 23, 2023

These guys get 5 stars. If you're near Woodbridge VA and looking for a car or truck you've got to check out Koons in Woodbridge VA. These folks are like the friendly neigh More

by 1happycustomer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uris Del Pozo
Sep 25, 2023 -

Koons Woodbridge Buick GMC responded

We're over the moon to know you had such a positive experience at Koons Woodbridge Buick GMC! It's great that our team could provide trustworthy advice and help find your perfect vehicle. We appreciate your kind words about our selection and pricing, too. Thanks for recommending us - we hope to see you again soon!

September 22, 2023

Went into the dealership after I got an instant offer online for my car. 2019 Buick Encore. Online offer was 11500. Got to the dealership and their appraiser offered me 7,900. CARVANNA offered me $15500. More

by CurlyQ
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
James Tucker
Sep 24, 2023 -

Koons Woodbridge Buick GMC responded

I'm sorry to hear your experience with our appraiser left you feeling disappointed. We strive for transparency and fairness in all our transactions and it's clear there was a misunderstanding here. If you're open to discussing this further, please don't hesitate to reach out directly. Thank you, Lauren Cody - Customer Relations Manager - 7034947121

September 09, 2023

I did not have appointment , since I was off from work I decided to go change my tires and do other services. I could fund Mr Dan business card I have on my previous service, I drove to Buick, I was welcome More

by Rose M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doane , Dan Morningstar
Sep 11, 2023 -

Koons Woodbridge Buick GMC responded

Rose, it's great to know that you had a positive experience with Mrs. Doane and our team at Koons Woodbridge Buick GMC! We're glad we could assist you promptly, even without an appointment. Thanks for your kind words about the service and professionalism - See you next time!

July 13, 2023

I always get great service from Koons Buick GMC. Went in for a safety inspection. Needed a few services: evaporator service, cooling system flush and bleed, and air cabin filter. They got me out in More

by Linda.vanlanduyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diana, Dan Morningstar
Jul 13, 2023 -

Koons Woodbridge Buick GMC responded

Linda, we're super glad to hear you had such a positive experience with Dan and Diana at Koons Buick GMC! We appreciate your kind words. Until next time, drive safe!

Jul 13, 2023 -

Linda.vanlanduyt responded

I am so glad that I can count on you guys to take care of me. Thanks

June 19, 2023

I spoke with the Service Manager, he clarified any misunderstanding I had. I really appreciate the personal phone call. Thank you. More

by More Investment Group
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service Manager
Jun 20, 2023 -

Koons Woodbridge Buick GMC responded

I apologize for the mix-up. We strive to provide excellent customer service and it's disappointing to hear that your concerns were not addressed properly. I would like the opportunity to look into this matter further and ensure that we rectify the situation. Please reach out to me at your earliest convenience so we can discuss this in more detail. Thank you, Lauren Cody - Customer Relations Manager - 7034947121

Jun 21, 2023 -

Koons Woodbridge Buick GMC responded

Thanks for giving us the opportunity to make things right for you! The team at Koons Woodbridge Buick GMC strives for complete customer satisfaction each and every time, and we look forward to serving you again in the future. Have a wonderful day!

May 28, 2023

The car was fully modified not stock. And they wanted too much money for the car. More

by burton-richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
It was a lady not listed, Mike Baird
May 29, 2023 -

Koons Woodbridge Buick GMC responded

I'm sorry to hear about your recent experience. This isn't what we want for our guests and, if you're willing, I would like to see if there is anything that I can do to help. Please reach out to me when you have the chance so we can talk this through. Thank you, Lauren Cody - Customer Relations Manager - 7034947121

May 26, 2023

This dealership was awesome! !! Marwa the finance manager was great, but the MVP was salesman JC was the bomb dot com. Extremely informative and all out caring. Made my very first More

by kiyaboo1016
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
JC
May 26, 2023 -

Koons Woodbridge Buick GMC responded

We're thrilled that you had a great experience during your first car purchase at Koons Woodbridge Buick GMC! Marwa and JC are truly valuable members of our team, and we'll make sure to pass along your compliments. Your recommendation means a lot to us, and we look forward to working with you again in the future! Congratulations on your first vehicle!

May 20, 2023

Always friendly and professional service advisors who take care of my car service needs quickly. Dan and Matthew always know when regular service needs to be done: oil changes, flushes, tire rotations an More

by Mary M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Morningstar, Dan Morningstar
May 23, 2023 -

Koons Woodbridge Buick GMC responded

We are happy to hear that Dan and Matthew provided you with the efficient and helpful service that we strive for at Koons Woodbridge Buick GMC! Thank you for sharing your experience with our team and choosing us for your vehicle needs. See you next time!

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