Koons Woodbridge Buick GMC

I always get great service from Koons Buick GMC. Went in for a safety inspection. Needed a few services: evaporator service, cooling system flush and bleed, and air cabin filter. They got me out in Went in for a safety inspection. Needed a few services: evaporator service, cooling system flush and bleed, and air cabin filter. They got me out in 90 minutes. Thanks for fitting me in so late in the day. Thanks Dan Morningstar and Diana for outstanding service! More

I spoke with the Service Manager, he clarified any misunderstanding I had. I really appreciate the personal phone call. Thank you. misunderstanding I had. I really appreciate the personal phone call. Thank you. More

The car was fully modified not stock. And they wanted too much money for the car. And they wanted too much money for the car. More

This dealership was awesome! !! Marwa the finance manager was great, but the MVP was salesman JC was the bomb dot com. Extremely informative and all out caring. Made my very first !! Marwa the finance manager was great, but the MVP was salesman JC was the bomb dot com. Extremely informative and all out caring. Made my very first car purchase by myself an amazing experience. Would definitely recommend it. More

Always friendly and professional service advisors who take care of my car service needs quickly. Dan and Matthew always know when regular service needs to be done: oil changes, flushes, tire rotations an take care of my car service needs quickly. Dan and Matthew always know when regular service needs to be done: oil changes, flushes, tire rotations and everything else I need to keep my car running well! More

No customer service for a brand new vehicle after it’s sold I have a recall on my 2022 GMC sierra SLT Blindspot monitoring is not functioning Back up camera is not functioning Passenger seat have issu sold I have a recall on my 2022 GMC sierra SLT Blindspot monitoring is not functioning Back up camera is not functioning Passenger seat have issues with heating and cooling. When I ask the dealership for a loaner since my truck is gonna stay there for more than one day, they completely vanished known use for over a month’s been waiting for an appointment. More

Purchased car at the is dealership (Buick Enclave) in mid-2022.. Good experience in purchase and felt conformable with price finally agreed. But really 5 stars goes to routine maintenance and service: mid-2022.. Good experience in purchase and felt conformable with price finally agreed. But really 5 stars goes to routine maintenance and service: quick, easy to schedule, friendly, not pushing added features. In current cold weather, particularly appreciated the nice no cost wash job. Will deal with again, certainly for service, and for new purchase (possible GMC truck) when the time comes. More

This was my first time going to Koons GMC and it was a great experience. Dan, in service, was really helpful, very attentive, and a true professional. I will definitely continue to use this dealers servic great experience. Dan, in service, was really helpful, very attentive, and a true professional. I will definitely continue to use this dealers services. More

Everyone we dealt with was very polite and professional. Their work was done fast and correctly Their work was done fast and correctly More

Lies, lies, lies, and more lies. .. Buyer beware. The finance manager, someone you should be able to trust, is a liar. The Sales Manager, another you'd like to think you could tr .. Buyer beware. The finance manager, someone you should be able to trust, is a liar. The Sales Manager, another you'd like to think you could trust, is a liar as well. My girlfriend and I went to shop a Jeep Wrangler at this dealership on Sunday 12/11/22 and she decided she liked it. We were open to seeing what interest rates the dealership could offer, but she wanted to be sure she could get a rate quote from her credit union which was closed. When this was relayed to the sales manager, he agreed we could take a loan out with them, and if we found a better rate with her credit union tomorrow, they would accept a check paying the loan balance off in-full. The finance manager also told us the rate the credit union was pending at was in the 7%'s. When we went to her credit union, they quoted her 5.99% which is 1.5% lower than the rate the dealership got her at 7.49%. We called less than 24 hours later on Monday, and they said sorry we can't accept the check to pay-off the loan now you have to deal with the bank directly. This wasn't what they agreed to yesterday. The finance manager is the worst of the liars. He told the sales manager we didn't plan on shopping the rate tomorrow (lie) we agreed to just go with their funding source (lie), and because of this the loan is active and the dealership can't take her lump sum payment from her credit union. Bottom line is I would NEVER finance from this dealership. Scott Cook, the finance manager is bold-faced liar whose ego is too big to lose a deal. If they let us bring the lump-sum payment to the dealership, the loan never exists and is wiped out. By lying to the customer and then making them go through the bank to inconvenience them too, the loan is on the books, and it looks like the dealership closed a loan with one of their lenders. Nice job Scott. NEVER USE THIS GUY. More