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Koons Westminster Toyota

Westminster, MD

4.7
994 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 994 reviews

February 10, 2026

Employees are great but the AI or robot currently answering the phone and scheduling is very annoying. More

by loismhalley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2026 -

Koons Westminster Toyota responded

Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

February 09, 2026

I think that you are doing a good job. Try & keep up the good work. More

by wse5860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Dwars
Feb 12, 2026 -

Koons Westminster Toyota responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

February 08, 2026

Good vehicle. Fair price. Polite employees. I will return next time we need a vehicle. More

by frankposner
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Katie and someone with the last name Khan. Good people.
Feb 09, 2026 -

Koons Westminster Toyota responded

frankposner, we really appreciate this positive review! Thanks so much!

February 08, 2026

Joanne V was excellent & appreciate her expertise & honesty! Definitely will recommend Joanne & dealership to our family & friends More

by betsylyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanne V
Feb 09, 2026 -

Koons Westminster Toyota responded

betsylyn, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

February 07, 2026

What a regrettable experience. Ended up missing the parking assist feature… the button simply was not there on my 2026 Crown Signia Limited. Got an additional $3000 for my trade af More

by beamesmar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremy Bittler
Feb 11, 2026 -

Koons Westminster Toyota responded

We apologize for your disappointing experience with the missing feature and unexpected trade-in price. We value your trust and want to make things right. Please give our maintenance team a chance to earn your business. Your satisfaction is our top priority. #CustomerFirst #SorryForTheHassle

February 07, 2026

Josh Bruffy was wonderful to work with. He was very professional and attentive to what I was looking for in my next vehicle! He answers all of my questions and helped me determine which car More

by rhillman1957
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristen Weikel and Milo Dwars - both 5 stars!
Feb 08, 2026 -

Koons Westminster Toyota responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

February 07, 2026

Excellent customer service. The staff is friendly and helpful. There was a short wait time for the service appointment. More

by tlriddle124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hiser
Feb 08, 2026 -

Koons Westminster Toyota responded

Hi, we are delighted to see this rating! Have a great day!

February 06, 2026

I think the customer service was the best ever had if I need another vehicle I will be back there More

by michaelross04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Mansfield
Feb 08, 2026 -

Koons Westminster Toyota responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

February 06, 2026

Will Mansfield was hands down the best sales associate to work with!! He made sure my car buying experience was top notch!! I will refer everyone to Will and I will definitely be buying a car from him again! More

by LindsayMiller
Recommend Dealer
Yes
Employees Worked With
William Mansfield
Feb 08, 2026 -

Koons Westminster Toyota responded

Hi, thanks so much for rating us so high! Be safe on the road!

February 06, 2026

They did a great job on my Rav4. Molly was very nice and very transparent. Prices are reasonable which is unheard of for a dealership. Would definitely go back! More

by Gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Bonnette
Feb 08, 2026 -

Koons Westminster Toyota responded

Thank you for taking the time to leave us this positive review! Have a wonderful day!