Koons Westminster Toyota

I always get the best service at Koons, and the mechanics are very knowledgeable. I would not take my vehicle anywhere else. are very knowledgeable. I would not take my vehicle anywhere else. More

I like how Koons contacts me about reminders to service my vehicle. Associates are friendly and competent. The service department keeps my vehicle is great driving condition. my vehicle. Associates are friendly and competent. The service department keeps my vehicle is great driving condition. More

Left 3 phone messages for a manager before I received call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purc call back from D. Harkins, General Sales Manager, KOONS WestMinister MD. KOONS provided me with a CARFAX report showing the 2020 Toyota Supra I purchased on 18 Aug 2021 showed no accident/damage. On 15 Jul 2024 I took car to CARMAX to sale. CARMAX informed me a collision was reported on 3 Mar 2021, left side and bumper damage in Dallas TX. Upset that KOONS didn't inform me of damage before I purchased the car from them. Spoke with D. Harkins, 30 Jul 2024, who stated he questions legitimacy of accident, must be mistake because car was in Dallas TX when the car was in the accident (?), if don't see damage then its a mistake (?) and I should contact CARFAX. I would not have purchased the car if I knew it was in an accident. Private parties are not willing to purchase a car with accident history unless it is reduced below KBB. KOONS purchased the CARFAX report - if the manager believes it is in error they should resolve the error. Request KOONS purchase the car back from me at KBB PP price of at least $48,327 and take up the issue with CARFAX. More

Gave me the best price up front of any dealership I contacted. Alex, Steve, and Justin were all fantastic. I couldn’t be happier with my new car. I would recommend this dealership to anyone! contacted. Alex, Steve, and Justin were all fantastic. I couldn’t be happier with my new car. I would recommend this dealership to anyone! More

Great service and timely work. Very courteous. Milo was my contact person and he awesome Very courteous. Milo was my contact person and he awesome More

Always pleasant and professional staff! Never have to wait very long for service to be completed! Never have to wait very long for service to be completed! More

The staff are great! They went out of their way to get us a Land Cruiser to test drive. Although we didn’t quite like the vehicle, they kept allowing us to test drive SUV They went out of their way to get us a Land Cruiser to test drive. Although we didn’t quite like the vehicle, they kept allowing us to test drive SUVs until we found one we liked. More

I Honestly have never experienced such poor business practice in my time buying automobiles. They had a vehicle on the lot in Easton. Called on a Thursday and was told it's available. I put a cash offe practice in my time buying automobiles. They had a vehicle on the lot in Easton. Called on a Thursday and was told it's available. I put a cash offer to the manager that evening, was told he had to assign a salesman to me first. Following day I heard nothing so I called the salesman listed on a video the manager sent me. I again made the offer, we negotiated and agreed on a price but was told that I had to come in and test drive it. I know these cars and what I'm looking for so no need to test drive. I'll send a check or wire whatever amount they wanted. They refused saying company policy they can't do business over the phone. It's first come first serve in the door. Needless to say after much pushing he agreed to hold the car for 2 days until I could get there and he would work up the final out the door price in the morning. This was now Tuesday. He texted Wednesday afternoon to tell me he sold the car out from under me. Never have I had a dealer refuse my money or my business. More

I am pleased with the vehicle so far and the maintenance. I usually deal with Molly in the service department when I bring my car in for service and it's always a pleasure doing business with her. She's pr I usually deal with Molly in the service department when I bring my car in for service and it's always a pleasure doing business with her. She's professional and courteous. More