Koons Westminster Toyota

Every time I come to this dealership, it seems like my car leaves with another issue. I originally came in for an oil change, and I was told that I needed a new tire, which I paid to have replaced. How car leaves with another issue. I originally came in for an oil change, and I was told that I needed a new tire, which I paid to have replaced. However, the coolant/engine issue was apparently missed until 5 days after the warranty expired. The timing was extremely frustrating. I ended up returning about a week later and paying out of pocket to have the coolant service done. Unfortunately, after that, every time I start my car, it makes a loud noise almost like a motorcycle. At this point, I’ve lost confidence in the service I’m receiving. I’ve given this dealership multiple opportunities, but I continue to leave with more problems and additional expenses. I will not be returning to this dealership. I’ll be taking my vehicle to a different Toyota service center from now on. More

Katie was an amazing salesperson. The process was smooth and efficient without the usual pressure. The deal was great and I got the truck I wanted. Overall, it was a great experience The process was smooth and efficient without the usual pressure. The deal was great and I got the truck I wanted. Overall, it was a great experience More

Sales rep was awesome. Kyle Smith was very professional and knowledgeable about the truck purchased. Kyle Smith was very professional and knowledgeable about the truck purchased. More

Scheduling was easy, communication including check in and time spent on n the service I was happy with. time spent on n the service I was happy with. More

They said it would cost $93 for parts and labor to replace a missing roof rack end cover. The part was only $37. I told them I'd like to just order the part and would install it myself. When I went to replace a missing roof rack end cover. The part was only $37. I told them I'd like to just order the part and would install it myself. When I went to pay for my oil change, the woman said they had installed it but she removed the cost of labor. The bill seemed high and she didn't give me an itemized version, so I asked for one. They were still charging about $40 for the installation. When I said something, she took another few minutes and gave me a new total. I asked to see the bill again. She took off another $18ish. I ended up paying this because I was sick of iterating - it was taking a long time. This is really nickeling and diming behavior. More

Todd has been our chosen Service Advisor for several years and he has been great to work with. We feel that he has always taken good care of us, been a customer advocate when necessary! years and he has been great to work with. We feel that he has always taken good care of us, been a customer advocate when necessary! More

I had an absolutely wonderful experience with Koons Toyota in Westminster! I knew exactly what I wanted, and Maryann made the entire process incredibly easy from start to finish. She was friendly, know Toyota in Westminster! I knew exactly what I wanted, and Maryann made the entire process incredibly easy from start to finish. She was friendly, knowledgeable, responsive, and genuinely a pleasure to work with. Maryann went above and beyond to have my vehicle delivered, and I was able to complete everything and drive away in my new vehicle shortly after. There was no long wait, no unnecessary hassle, and no pressure—just a quick, smooth, and easy experience. My husband also purchased a vehicle from Maryann, so when it was time for me to get mine, there was no question about who I wanted to work with. She has been wonderful to both of us, and we couldn't be happier with our experiences. Thank you, Maryann, and thank you, Koons Toyota! You made buying a vehicle a truly enjoyable experience. I highly recommend Maryann to anyone looking for a friendly, knowledgeable, and efficient salesperson! More

The regular service has been performed with the highest quality. Nice work! Keep going! Thank you Ms. Deanna Pfeil! quality. Nice work! Keep going! Thank you Ms. Deanna Pfeil! More

My experience with Koons Westminster Toyota was fantastic. The car buying process can be scary, drawn out, and tedious. I am happy to say I experienced none of that. I was able to reserve my car, a fantastic. The car buying process can be scary, drawn out, and tedious. I am happy to say I experienced none of that. I was able to reserve my car, and was kept in the loop of its arrival. The finance portion of the process could not have been easier. Jeremy was so attentive and helpful. I highly recommend Koons Westminster Toyota to all of my friends and family. More

Issue with care was set doesn't get hot enough to feel it and lump on left side of seat portion is uncomfortable. Advised nothing can be done about the heat and Toyota has no fix for the set lump and my sea and lump on left side of seat portion is uncomfortable. Advised nothing can be done about the heat and Toyota has no fix for the set lump and my seat is like the others on the lot. They provided a loaner car to use while in the shop and it was given to me with dirt and mud on exterior rear of vehicle, inside was filthy with dirt, debris, and dust. No clear trash just dirty. Also, had an odor of cigarette smoke as I don't smoke. After spending more than $50,000 for a new car it is falling short of my expectations. Coming from a GMC loaded truck that heats my seat butt portion as well as my lower back already considering trading this car in and moving back to GMC just over the seat issues. I'm very disappointed. Should have taken a longer test drive More