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Koons Westminster Toyota

Westminster, MD

4.6
620 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

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Showing 620 reviews

June 29, 2022

I sold my car via Facebook, to Mr. Nate Snook. The experience was very professional, friendly, and easy. A great group of people to work with. The selling process was made easy. More

by tinapalmiter
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Nate Snook
Jun 29, 2022 -

Koons Westminster Toyota responded

Tina, thank you for the great review! We are so glad to hear that you had a successful experience working with Nate. We appreciate your support and will be sure to pass on the kind feedback to the Koons Westminster Toyota team!

June 26, 2022

I bought A 2022 Toyota Avalon yesterday! A special thanks to Steven Breen, Business Manager. He was great and thoroughly explained everything! More

by Lisa M.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Breen
Jun 27, 2022 -

Koons Westminster Toyota responded

Lisa, thank you for the great review! We are so glad to hear that you found the right vehicle working with Steven. Drive safely in your Toyota Avalon, and we hope to see you back again at Koons Westminster Toyota!

June 23, 2022

Excellent experience at Koons Toyota Westminster! ! All salesman staff service department service associates we're very knowledgeable patient and explained everything when purchasing my vehicle from More

by Buck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Eckard, Bob Erwin, Jason Fogus, Dan Harkins, Chris Felker, Angela Boerner, Cliff Hoffman, Jacob Baadte, Cory Colassard, Bridgett Kirby
Jun 23, 2022 -

Koons Westminster Toyota responded

Thank you for the great review! We strive to deliver a seamless purchase experience for our guests, and it means a lot to hear that this was reflected in your time working with us. Drive safely in your new vehicle, and we hope to see you back again at Koons Westminster Toyota!

Jun 23, 2022 -

Buck responded

Thank you for the excellent service that you provided for us while we were purchasing our vehicle at your dealership I give you all five stars !!

June 22, 2022

We sold our car Rav4 XSE hybrid to Mr. snook at koons toyota. The price he gave us was satisfied to our mind. We like his service which pretty much straightforward and easy. Highly recommen More

by Krunalrana22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Snook
Jun 23, 2022 -

Koons Westminster Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Koons Westminster Toyota team. Safe travels, and we are here to help if you need anything in the future!

June 17, 2022

Purchased a new car on 6/15 and the experience was professional, and prompt, and the communication was stellar. The customer service far exceeded our expectations. Cliff explained the buying process More

by Tracyrlookingbill
Recommend Dealer
Yes
Employees Worked With
Robert Morris, Cliff Hoffman
Jun 17, 2022 -

Koons Westminster Toyota responded

Congratulations on your new vehicle! Thank you for choosing Koons Westminster Toyota and for sharing your glowing review of Cliff and Rob. We wish you safe and happy driving ahead!

June 13, 2022

Professional staff. Bought my car at competitive price and made the process painless. Nate Snook was great to work with More

by Dloper1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Snook
Jun 14, 2022 -

Koons Westminster Toyota responded

Thanks so much for this great review! We're thrilled that you enjoyed working with Nate here at Koons Westminster Toyota - we will pass your kind words along. We hope you love your new vehicle!

May 21, 2022

I appreciated their customer friendly and helpful approach. I was particularly thankful to Amy Naslund for her help all along the purchase process. She went all the way to pick me up from over an hou More

by Lanwu53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Naslund
May 21, 2022 -

Lanwu53 responded

I recommend customers to at least include Koons Toyota Westminster in their list when shopping for new cars!

May 23, 2022 -

Koons Westminster Toyota responded

Amy and the team are deeply appreciative of your kind words! Thank you so much for supporting Koons Westminster Toyota and we'll see you next time. Please let us know if you need anything down the line!

May 19, 2022

Interest rate ? Wow. Was that the best you could have done for us ? Let us know. More

by Wesleywas1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
May 19, 2022 -

Koons Westminster Toyota responded

I would be glad to speak with you directly about your interest rate. I can't find your contact information from this review, so please give me a call. I hope to hear from you soon. Thank you, Vitaly Gurvich - General Manager - 410-876-6400

May 22, 2022 -

Wesleywas1983 responded

Vitaly Gurvich. Email me @ wesleywas1983@gmail.com.

May 12, 2022

KOONS WESTMINSTER TOYOTA IS THE WORST DEALERSHIP IN U. S, IF YOU ARE PREPARED, THEY'LL TREAT YOU LIKE FAMILY, WHEN YOU PAID THE MONEY, THEY'LL TREAT YOU LIKE PIECE OF xxxx, LIE TO CUSTOMER WHEN YOU GOT PRO More

by johnnywen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Harkins
May 17, 2022 -

Koons Westminster Toyota responded

Johnny, this feedback is very concerning to read. We strive to make every guest feel welcome and well taken care of and I am truly sorry that we left you with the wrong impression. I can assure you that it is never our intention to misinform a customer or cause them any inconvenience, so don't hesitate to be in touch directly and we will be happy to clear things up. Please contact Vitaly Gurvich, our General Manager, at 410-876-6400 when you have the chance. Thank you.

May 17, 2022 -

johnnywen responded

Stop lying please, last week I was tried to contact GM Dan Harkins, no responses, if you really take care of your customers I won’t give you negative feedback, you guys got all my contact info, now you have time to reply me here and you don’t have time to contact me directly? To put it bluntly, this is shifting responsibility.

May 19, 2022 -

Koons Westminster Toyota responded

Johnny, I understand you are frustrated, and I apologize that this has been an ongoing matter. Dan Harkins has reached out to you via email, but we did not receive the proper documentation to transfer your tags, so we will have to issue new ones. Please give us a call or email us when you can, so we can ensure these concerns are taken care of. Thank you, Vitaly Gurvich - General Manager - 410-876-6400

May 07, 2022

It was a perfect experience. My RAV was admitted as soon as I arrived. Jessica was very thorough with her explanation of the procedure. She was friendly and competent. The lounge More

by Jknight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
May 09, 2022 -

Koons Westminster Toyota responded

It was our pleasure to assist you! Thank you for choosing Koons Westminster Toyota and for stopping by to let us know that you are a happy customer. Safe travels ahead!

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