Back

Koons Westminster Toyota

Westminster, MD

4.6
615 Reviews

375 Baltimore Boulevard

Westminster, MD

21157

Directions

By Type

Showing 615 reviews

June 13, 2022

Professional staff. Bought my car at competitive price and made the process painless. Nate Snook was great to work with More

by Dloper1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Snook
Jun 14, 2022 -

Koons Westminster Toyota responded

Thanks so much for this great review! We're thrilled that you enjoyed working with Nate here at Koons Westminster Toyota - we will pass your kind words along. We hope you love your new vehicle!

May 21, 2022

I appreciated their customer friendly and helpful approach. I was particularly thankful to Amy Naslund for her help all along the purchase process. She went all the way to pick me up from over an hou More

by Lanwu53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Naslund
May 21, 2022 -

Lanwu53 responded

I recommend customers to at least include Koons Toyota Westminster in their list when shopping for new cars!

May 23, 2022 -

Koons Westminster Toyota responded

Amy and the team are deeply appreciative of your kind words! Thank you so much for supporting Koons Westminster Toyota and we'll see you next time. Please let us know if you need anything down the line!

May 19, 2022

Interest rate ? Wow. Was that the best you could have done for us ? Let us know. More

by Wesleywas1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Curtis
May 19, 2022 -

Koons Westminster Toyota responded

I would be glad to speak with you directly about your interest rate. I can't find your contact information from this review, so please give me a call. I hope to hear from you soon. Thank you, Vitaly Gurvich - General Manager - 410-876-6400

May 22, 2022 -

Wesleywas1983 responded

Vitaly Gurvich. Email me @ wesleywas1983@gmail.com.

May 12, 2022

KOONS WESTMINSTER TOYOTA IS THE WORST DEALERSHIP IN U. S, IF YOU ARE PREPARED, THEY'LL TREAT YOU LIKE FAMILY, WHEN YOU PAID THE MONEY, THEY'LL TREAT YOU LIKE PIECE OF xxxx, LIE TO CUSTOMER WHEN YOU GOT PRO More

by johnnywen
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Harkins
May 17, 2022 -

Koons Westminster Toyota responded

Johnny, this feedback is very concerning to read. We strive to make every guest feel welcome and well taken care of and I am truly sorry that we left you with the wrong impression. I can assure you that it is never our intention to misinform a customer or cause them any inconvenience, so don't hesitate to be in touch directly and we will be happy to clear things up. Please contact Vitaly Gurvich, our General Manager, at 410-876-6400 when you have the chance. Thank you.

May 17, 2022 -

johnnywen responded

Stop lying please, last week I was tried to contact GM Dan Harkins, no responses, if you really take care of your customers I won’t give you negative feedback, you guys got all my contact info, now you have time to reply me here and you don’t have time to contact me directly? To put it bluntly, this is shifting responsibility.

May 19, 2022 -

Koons Westminster Toyota responded

Johnny, I understand you are frustrated, and I apologize that this has been an ongoing matter. Dan Harkins has reached out to you via email, but we did not receive the proper documentation to transfer your tags, so we will have to issue new ones. Please give us a call or email us when you can, so we can ensure these concerns are taken care of. Thank you, Vitaly Gurvich - General Manager - 410-876-6400

May 07, 2022

It was a perfect experience. My RAV was admitted as soon as I arrived. Jessica was very thorough with her explanation of the procedure. She was friendly and competent. The lounge More

by Jknight
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
May 09, 2022 -

Koons Westminster Toyota responded

It was our pleasure to assist you! Thank you for choosing Koons Westminster Toyota and for stopping by to let us know that you are a happy customer. Safe travels ahead!

April 29, 2022

I go there for the service on my Tacoma I did not buy from loon sorry I didn’t Pam is Excellent More

by Yradrummer58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pam
Apr 29, 2022 -

Koons Westminster Toyota responded

Thank you for coming to Koons Westminster Toyota for your auto service needs! We appreciate you trusting us with your Toyota Tacoma and are delighted that you enjoy working with Pam. Have a wonderful weekend!

Apr 29, 2022 -

Yradrummer58 responded

Thank you so much you’re the first dealer I.enjoyed going too and thank you Pam for your help

April 22, 2022

George was very helpful and courteous. Answered all of my questions and concerns. Very satisfied More

by Bommert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George
Apr 22, 2022 -

Koons Westminster Toyota responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with George and the team. Drive safely, and we hope to see you back again at Koons Westminster Toyota!

April 22, 2022

Dropped vehicle off at Koons and waited had it back in 20 minutes fantastic. EXCELLENT More

by Mr. Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Staub , Robert Stoll
Apr 22, 2022 -

Koons Westminster Toyota responded

Thank you so much for this glowing review! We deeply appreciate your support of Koons Westminster Toyota and look forward to your next visit!

April 20, 2022

The work was done promptly and well. The coffee in the waiting lounge was good, too. I'm very pleased. More

by sypher436
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
Apr 20, 2022 -

sypher436 responded

The work was done promptly and well. The coffee in the waiting lounge was good, too. I like dealing with Koons Westminster Toyota.

Apr 20, 2022 -

Koons Westminster Toyota responded

It's great you could enjoy a cup of coffee while we assisted with your service needs. Thanks so much for choosing Koons Westminster Toyota!

May 04, 2022 -

sypher436 responded

Go ahead and use what I've already written. I cannot improve it.

April 20, 2022

Easy to make appointment. I Called and requested to take me earlier & they fit me in and only took 35 min total! Shane was very good 👍🏻 More

by Roxyrides88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane in service
Apr 20, 2022 -

Koons Westminster Toyota responded

Thank you for the great review! We are so glad to hear that the Koons Westminster Toyota team was able to assist with your vehicle and get the job done. Drive safely, and we hope to see you back!

...
13
...