Koons Westminster Toyota

Well run and with helpful employees and nice waiting room with WI-FI . That’s why I have my maintenance done at Koons room with WI-FI . That’s why I have my maintenance done at Koons More

I had extremely efficient service! Was out of service center for regular maintenance in 28 minutes!!!! Was out of service center for regular maintenance in 28 minutes!!!! More

The dealership reminds us when service is due. We have been completely satisfied with the work of its maintenance team. Overall, Koons has a professional and courteous staff. We have been completely satisfied with the work of its maintenance team. Overall, Koons has a professional and courteous staff. More

Very pleasant, clean with friendly employees. The process was efficient and the services were performed efficiently The process was efficient and the services were performed efficiently More

The employees are always professional and knowledgeable. They take good care of the vehicles when they work on them. Molly who took care of my Camry was amazing. They take good care of the vehicles when they work on them. Molly who took care of my Camry was amazing. More

excellent service and staff efficient and helpful. Service was done within reasonable amount of time Jacob was extremely helpful in giving feedback on progress. Service was done within reasonable amount of time Jacob was extremely helpful in giving feedback on progress. More

We bought a Yukon XL last month and within 3 weeks of owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted m owning it there was a HUGE engine issue. We took it back to koons where they told us they couldn’t fix it and to take it to len stoler. They wanted me to drive it to len stoler, so I had to suggest getting it towed so it didn’t cause anymore damage. Luckily we purchased a top of the line warranty bc if not we’d be out about 6k right now. When we asked for some compensation, from koons, the assistant manager kept dodging my husband and my calls, said he would call us at a certain day/time - he wouldn’t, and kept saying he would speak with the general manager, which he didn’t. We had to call back and bug him at least 3-4 more times before we were given any answers. We originally asked they extend the mileage on the warranty we purchased…..the only compensation we were given was covering the towing fee and our $250 deductible for the warranty to repair the engine. We wanted to return the vehicle beings we hadn’t even owned it a month! We were told over and over “unfortunately we can’t always see every issue within the engine”. We dropped about 50k on a vehicle and were treated like a huge bother to them. My trust in this company is zero to none, I would never recommend anyone to purchase a vehicle from here after what we went through. Go somewhere they treat you like a paying customer not like you’re a bother - and where you can actually get thing’s resolved, not to be told, “I’ll call you back” a million times. Like I said, if it wasn’t for us purchasing the warranty we’d be out a lot more money right now More

The service has been quick, efficient, and the employees have been cooperative and friendly. They have been more impressive than the other two Toyota dealerships with whom I have dealt. have been cooperative and friendly. They have been more impressive than the other two Toyota dealerships with whom I have dealt. More

I cannot stress enough how great our experience was with Koons! Jason Ecker was extremely responsive from the beginning to the end of the process, he answered any and all questions I had in a very timely ma Koons! Jason Ecker was extremely responsive from the beginning to the end of the process, he answered any and all questions I had in a very timely manner. He was sure to go over all of the documents and made sure I understood exactly what I was signing prior to collecting my signature. Thank you again Jason! The Koons team is amazing. More

Our buying experience was positive. Jeff, our salesman is a delightful young man, knowledgeable, not pushy and tunes into the buyer’s needs. Would recommend him to work with. We came Jeff, our salesman is a delightful young man, knowledgeable, not pushy and tunes into the buyer’s needs. Would recommend him to work with. We came to look at a specific vehicle and it was as represented online. Koons warranty is appreciated as well. My one disappointment was having to replace the missing drivers manual as well as a second key ourselves. In my opinion the dealer should provide those items to sell a “complete “preowned vehicle. Hence you get 4 stars instead of 5. Jeff gets 5 stars! E Heil More