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Koons Westminster Toyota

Westminster, MD

Overview
Employees
Reviews
Vehicles
4.7
1,436 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,437 reviews

July 23, 2026

The light indicating the tire pressure went on and so I made an appointment. It took a while to figure out what the problem was. Apparently, the tire valve was loose. They fixed it and now the light is More

by morten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 26, 2026 -

Koons Westminster Toyota responded

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

July 22, 2026

Thank you very much! It was pleasure to have business with you. Thank you again More

by vvavva1962
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Joshua Bruffy
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Jul 25, 2026 -

Koons Westminster Toyota responded

Hi, thank you for taking the time to rate us! You really made our day today.

July 22, 2026

The Service team is great, they complete the work requested in a timely way and provide some low pressure recommendations for future service just to keep your ride in tip top shape! More

by morganrun32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2026 -

Koons Westminster Toyota responded

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

July 22, 2026

It was very easy to get a convenient appointment. Service was fast, and very friendly! More

by twsager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other
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Jul 25, 2026 -

Koons Westminster Toyota responded

Hi twsager, thanks so much for rating us so high! Be safe on the road!

July 22, 2026

Initial scheduling with AI got it all wrong. Wrong car. Wrong person. Wrong owner. Did not identify problem clearly. Took over and hour and 15 minutes just to change out a headlight bulb and it More

by BEAM
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Larry Conaway
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2026 -

Koons Westminster Toyota responded

Dear valued customer, we apologize for the inconvenience and experience you had with our scheduling and service. We strive to provide efficient and quality service for our customers and will use your feedback to improve our processes. We value your business and hope to have the opportunity to make it up to you in the future. Thank you for your feedback.

July 22, 2026

Friendly and nice environment…Milo helped take care of me he was very attentive and helpful! More

by dgold412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo
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Aug 04, 2026 -

Koons Westminster Toyota responded

Hello dgold412, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

July 21, 2026

Annoying reminders for scheduled service. Made appt on Wed for Fri. on wed got confirmation text then thurs addl text, email and phone call. Not senile don't need that many reminders. More

by janetsowers1641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo--why do you have people listed that no longer work there (Stoll)
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July 21, 2026

Service advisor-Todd was great from the beginning to the end. He explained everything to me at the beginning and there were no surprises at the end. Thanks. More

by AYSEGULW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Aug 04, 2026 -

Koons Westminster Toyota responded

AYSEGULW, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

July 20, 2026

Koons have really good customer service and a great app to keep you up to date during the service. More

by Edwardrw1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jul 23, 2026 -

Koons Westminster Toyota responded

We always appreciate positive reviews! Thank you, and happy motoring!

July 20, 2026

I appreciate the followup for a service reminder and the conceire service provided. It is very helpful. More

by hardencc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo
Print
Jul 22, 2026 -

Koons Westminster Toyota responded

Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!

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