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Koons Westminster Toyota

Westminster, MD

4.6
887 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 888 reviews

December 10, 2025

Getting the appointment was a breeze. Service was done timely. Milo, the service representative, explained in detail what service was done and also provided a summary of the findings w More

by jamesedwardtan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo
December 10, 2025

I was satisfied with the service provided. I hope to return for my next appointment More

by sean.the.shoer
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2025

As always, I received prompt and courteous service. The service tech was polite and knowledgeable in regards to a malfunction of a sensor on my wife’s Prius. He immediately corrected the problem. More

by t_manner
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 10, 2025

Great experience! From scheduling the appointment, the service and everything in between made for a great customer experience. More

by 1jroeder
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Jacob Staub
December 10, 2025

The service was very quick and reliable. Molly and her valet team was very kind. More

by robertswanson3
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Employees Worked With
Molly was my advisor and she is always helpful. I always request her!
Dec 12, 2025 -

Koons Westminster Toyota responded

Thank you for your kind words! We strive to provide efficient and reliable service, and we're happy to hear that Molly and our valet team made a positive impression. We appreciate your feedback and look forward to serving you again soon! #happycustomers #excellentservice

December 10, 2025

I have never paid almost $100 for an oil change and $48 to rotate the tires. Next time I should go to Jiffy Lube. More

by tdaniel2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Milo Dwars
Dec 12, 2025 -

Koons Westminster Toyota responded

Thank you for your feedback. We understand your concern about pricing and apologize if anything wasn't clearly explained during your visit. Our goal is to provide quality service at fair value, and we'd welcome the opportunity to review your charges and address any questions directly. Please feel free to reach out. Jennifer Engel Koons Westminster Toyota jennifer.engel@koons.com | 410-876-6400

December 10, 2025

I already provided details on another review. Basically I was told one price for the car, then when the time came to do the paperwork I was told that the $5000 rebate and 0% APR cannot be coupled More

by pompi
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jacob Baadte
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2025 -

Koons Westminster Toyota responded

We regret the confusion and frustration you experienced during your purchase. We aim for transparency and never want our guests to feel misled. I'd welcome the chance to discuss this further and clarify any misunderstandings. Please feel free to contact me directly so we can work toward a resolution. Jennifer Engel Koons Westminster Toyota jennifer.engel@koons.com | 410-876-6400

December 09, 2025

I am a satisfied customer. Koons Toyota has Courteous and friendly staff, fast turnaround, and dependable service. More

by lightsbearer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly Bonnette
December 09, 2025

Excellent service experience as always! Molly is the best! Always appreciate the thorough evaluation of my vehicle and trust the service techs to do a great job. More

by robballantine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly
December 09, 2025

Working with Milo is a pleasure. He is an excellent service advisor. I will return for future service. More

by brandon.l.schweitzer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo
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