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Koons Westminster Toyota

Westminster, MD

4.7
1,104 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,104 reviews

March 06, 2026

Todd was great as usual, always gives good and timely explanations of services required. Keep up the good work! More

by humptycoop1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2026 -

Koons Westminster Toyota responded

We really appreciate this positive review! Thanks so much!

March 05, 2026

Didn't get the oil changed even though it was listed on work to be done notes. Now I have to bring it back in another time to get the oil changed. Frustrated! More

by brandonhurst1357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hiser
Mar 08, 2026 -

Koons Westminster Toyota responded

We apologize for the inconvenience and would be happy to schedule a complimentary oil change at your earliest convenience. We value your business and hope to make it up to you. Thank you for bringing this to our attention.

March 03, 2026

My experience with Koons Toyota Westminster was the best car-buying experience I have had in my 40 years of car buying. More

by easyaspie65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sage Kreft (sales) - 5 stars
Mar 06, 2026 -

Koons Westminster Toyota responded

easyaspie65, thank you again for taking the time to let us know how we did!

March 03, 2026

Everyone there was friendly and knowledgeable, especially Todd Eckard who always takes care of me when I come in More

by bevandjim1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2026 -

Koons Westminster Toyota responded

bevandjim1218, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

March 03, 2026

work was done on the rear brakes, and I noticed something over the weekend that was different, the parking brake did not engage automatically, Now I have had to make an appointment to get it fixed, I BETTER More

by mdaleynbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown man
March 02, 2026

Every one was very friendly and helpful. Service was excellent and was done on time. More

by LD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Stoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Koons Westminster Toyota responded

Hi, thank you for your review! Happy motoring!

March 02, 2026

Service was faster than promised. Service advisor was polite and knowledgeable. Would recommend to friends and family. More

by mgsmardon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Dwars
Mar 05, 2026 -

Koons Westminster Toyota responded

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

March 02, 2026

Great experience. Very friendly staff keep up the good work! I think that the pricing is competitive and I know that the team there truly cares about customers More

by Mikelmeagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2026 -

Koons Westminster Toyota responded

Mikelmeagher, we are delighted to see this rating! Have a great day!

March 01, 2026

Kyle Smith the salesman was outstanding, knowledgeable, and worked with me to make my purchase. More

by williamvaselaros
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
Mar 04, 2026 -

Koons Westminster Toyota responded

We always appreciate positive reviews! Thank you, and happy motoring!

February 28, 2026

It was a friendly dealership. But I was a little upset that they didn't tell me that the car was a smokers car. I didn't realize it till after I drove it a little. Had I known it More

by sicklecd263
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mary Ann McMorrow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2026 -

Koons Westminster Toyota responded

Thank you for your review. We apologize for not communicating the previous owner's smoking habits. We strive to be transparent and will ensure to disclose all information in the future. We hope you are still enjoying your car.

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