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Koons Westminster Toyota

Westminster, MD

4.7
1,171 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,171 reviews

March 30, 2026

Excellent work, fast service, pleasant customer service, fast respond to phone call appointment, Thank you!! More

by Mavlyet Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milo Dwars
Apr 01, 2026 -

Koons Westminster Toyota responded

Mavlyet Eric, we are delighted to see this rating! Have a great day!

March 30, 2026

Appointment was on time. Todd is excellent service representative. Keeps customer informed. Very professional. The online progress of your service is nice. I also appreciated More

by jkellar52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2026 -

Koons Westminster Toyota responded

jkellar52, we are delighted to see this rating! Have a great day!

March 30, 2026

Todd has been my agent since I moved to Carroll County about ten years ago. I am consistently pleased with his excellent service and always request him to handle my service appointments. I am also extre More

by kathleencromwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2026 -

Koons Westminster Toyota responded

kathleencromwell, we are delighted to see this rating! Have a great day!

March 30, 2026

The service. was performed on time and Tod explained what the mechanic recommended in detail. More

by franplace4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Eckard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2026 -

Koons Westminster Toyota responded

Thank you for your kind words. Our goal is to always provide timely and transparent service. We are glad to hear that Todd was able to explain everything to you in detail.

March 28, 2026

Everything went smoothly. No issues to be found with the assistance I was given or the service. More

by peleahy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Nelson
Mar 30, 2026 -

Koons Westminster Toyota responded

Thank you again for taking the time to let us know how we did!

March 28, 2026

Joanne was super friendly and very helpful. The purchase process was smooth and done very professionally More

by nbraze03
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanne Virgilio
Mar 31, 2026 -

Koons Westminster Toyota responded

Hi, thank you for your review! Happy motoring!

March 27, 2026

I arrived on time for a 5000 mile service. Also planned for this service was the replacement of the front brakes and rotors. The work was completed in the two time estimate and the vehicle r More

by magee1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Staub
Mar 30, 2026 -

Koons Westminster Toyota responded

Thank you! We hope to be of service to you again!

March 27, 2026

A little difficult to reach a live person to schedule an appointment and online not working. I was able to reach someone and was smooth from there. Wait times were as expected for service being done. More

by roxmlb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2026 -

Koons Westminster Toyota responded

roxmlb, we are delighted to see this rating! Have a great day!

March 26, 2026

Nice people, professional, and I feel like they were very transparent about the used car we were buying, not trying to hide any potential problems. I would buy from them again for sure. More

by carolee.schwaderer
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joanne
Mar 29, 2026 -

Koons Westminster Toyota responded

carolee.schwaderer, thank you for taking the time to leave us this positive review! Have a wonderful day!

March 26, 2026

Great service every time. Consistantly good about scheduling, getting the work done on time and keeping customer in the loop during service. More

by b.klages
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2026 -

Koons Westminster Toyota responded

Thanks for the great rating! We are always happy to help!

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